Lender Closing Experience

Lender Closing Experience - Definitely!

Areas Of Satisfaction

Areas Of Satisfaction - The speed of the closing process met or exceeded my expectations.

Sales Experience

Sales Experience - Crystal Haydo was amazing to work. She provided great guidance and exercised considerable patience as I worked through a process I never thought possible for me.

Lender Closing Experience

Lender Closing Experience - Tony Ely was great to work with at 5/3. Kelly Hemes of Allen Edwin was also great to work with .

Areas Of Satisfaction

Areas Of Satisfaction - Sales Consultation definitely An Allen Edwin Strong suit. Very concise and precise information is provided which enhances the trust of the process.

Additional Comments

Additional Comments - Its been an amazing experience! I love my home.

Sales Experience

Sales Experience - Sales experience was fantastic and professional

Lender Closing Experience

Lender Closing Experience - Lender closing was great throughout the whole process

Lender Closing Experience

Lender Closing Experience - Adam was great!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the rooms.

Areas Of Satisfaction

Areas Of Satisfaction - Customer care is great and very responsive. Project manager and sales were great.

Suggestions

Suggestions - They are a good person, and they care about people.

Sales Experience

Sales Experience - Tom is always great to work with

Areas Of Satisfaction

Areas Of Satisfaction - Sales and Transparent

Areas Of Satisfaction

Areas Of Satisfaction - Love that the house came with all necessary appliances.

Suggestions

Suggestions - No suggestions. It was easy

Areas Of Satisfaction

Areas Of Satisfaction - The people that I have had to work with have met expectations.

Sales Experience

Sales Experience - Joe was awesome! Checked in with us weekly

Areas Of Satisfaction

Areas Of Satisfaction - Beautiful home

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations through ease of interaction and by being available for additional showings and questions about the information on what we were buying.

Sales Experience

Sales Experience - Chris Hondo was amazing.

New Home Showroom Experience

New Home Showroom Experience - The ladies there are amazing.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Closing was amazing. AEH title company in Ann Arbor is great.

Areas Of Satisfaction

Areas Of Satisfaction - Overall value, communication

Areas Of Satisfaction

Areas Of Satisfaction - Everybody we have worked with has been amazing. Shoutout to Nick and Joe!

Professional & Organized

Professional & Organized - Linda Williams was very professional and organized, we were very lucky to have worked with her.

Sales Experience

Sales Experience - Linda Williams was great to work with!

Allen Edwin Closing Experience

Allen Edwin Closing Experience - Closing with a breeze.

Sales Experience

Sales Experience - Colleen was a pleasure to work with was very responsive and was able to answer all questions.

New Home Showroom Experience

New Home Showroom Experience - Brent was

Construction Experience

Construction Experience - Brent was very knowledgeable, took the time to walk through my new home with me and explain everything. He answered all questions and if there was anything that needed touched up, made sure it was completed to my satisfaction timely.

Areas Of Satisfaction

Areas Of Satisfaction - Sales, helping ensure everything was ready for me to move in, recommending a lender.

Areas Of Satisfaction

Areas Of Satisfaction - Chrystal is Awesome!! The kitchen has lots of access to electrical outlets and I like the design

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was very quick with responding and made the process as easy as possible. The warranties on utilities are great. We have already had someone come out to fix the floor where there was a dent. I highly recommend Allen Edwin Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, communication, support and follow up.

Additional Comments

Additional Comments - Joe and both of the project managers that we worked with were wonderful and helped us get into our home in a timely manner without sacrificing quality.

Additional Comments

Additional Comments - I appreciate the team very much.

Sales Experience

Sales Experience - Alexis was wonderful, kind, and easy to communicate and get ahold of when questions arise.

Construction Experience

Construction Experience - John was fantastic to work with and communicate with. He had open communication and when viewing the house throughout the process, he pointed items out to us that we may not have noticed to begin with in which we appreciate.

Areas Of Satisfaction

Areas Of Satisfaction - Alexis who walked us through several Allen Edwin homes was fantastic, great to communicate with, as well as John the production manager.

Professional & Organized

Professional & Organized - Very professional and organized plans

Sales Experience

Sales Experience - He was very professional and courteous, and explained everything. I highly recommend him.

Areas Of Satisfaction

Areas Of Satisfaction - The company exceeded my expectations, especially in the salesperson's communication. The project manager was also helpful.

Additional Comments

Additional Comments - My experience was great. I would choose them again. I will recommend them to my family. I would like to recognize my salesperson, Jeff; project manager, Joe; and the lender, Brandon, from Huntington Bank for their exceptional service.

Sales Experience

Sales Experience - If this is regarding the agent who helps us in viewing the homes, Chris Hondu, he is an outstanding representative. Always quick to respond, knowledgable, and very kind and friendly.

New Home Showroom Experience

New Home Showroom Experience - Again, Chris Hondu is an excellent representative for this company. He is always polite and curteous and provided answers to our questions.

Lender Closing Experience

Lender Closing Experience - MyCity Mortage representative was very knowledgeable about all types of loans. He was very patient with our many questions.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, we do really like the home. We like the high ceilings, spacious hallway upstairs, spacious bedrooms and both stairwells are spacious and have more than adequate height as well. We appreciate the orientation to remind us on how the products in the home functioned.

Professional & Organized

Professional & Organized - Our experience with Allen Edwin Homes was very professional and well organized throughout the entire process. Communication was clear, expectations were set appropriately, and the process moved forward without unnecessary friction. There were no delays, and the transaction stayed on schedule, allowing us to close on time exactly as expected. Overall, the team demonstrated strong coordination and professionalism from start to finish.

Value Received

Value Received - We feel we received strong value for the price paid. Within just six months of purchase, the home has already appreciated by approximately 10%, which reinforces our confidence that the pricing was fair and competitive. Beyond appreciation, the overall quality of the home and the smooth purchase process contributed to a sense that we received good long‑term value from this investment.

Sales Experience

Sales Experience - We had a great sales experience overall. Everyone we worked with was responsive, knowledgeable, and helpful throughout the process. Questions were answered promptly, and we felt well supported from initial discussions through closing.

Construction Experience

Construction Experience - Our construction experience was very positive. The interactions we had with the builders were excellent, and they were responsive and easy to work with. Any issues we identified were addressed promptly and professionally, which gave us confidence throughout the build process.

Allen Edwin Closing Experience

Allen Edwin Closing Experience - The closing experience was excellent. Everything was handled on time, well coordinated, and the process was straightforward and easy from start to finish.

Customer Care Experience

Customer Care Experience - Customer care has been fabulous. The few minor issues we identified after moving in were addressed almost immediately, and the responsiveness and follow‑through gave us confidence that support did not end at closing.

Areas Of Satisfaction

Areas Of Satisfaction - The kitchen was very well done with high quality appliances. The building process was pretty smooth with sufficient communication.

Sales Experience

Sales Experience - Linda Williams was amazing. It was a pleasure working with her.

Construction Experience

Construction Experience - Mitchell was excellent. Provided timely updates.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin Homes met my expectations in all areas.

Professional & Organized

Professional & Organized - I enjoyed having a professional experience through the entire home buying process.

Areas Of Satisfaction

Areas Of Satisfaction - Allen Edwin meet and exceeded all of our expectations. The house was built beautifully and was very well taken care of during the building process.

Additional Comments

Additional Comments - Corey and the team was great to work with throughout our building process. Huge shout out to Joe Dunlap he was amazing with contacting us about everything and answering all of our questions. He checks in often and overall made our experience with Edwin Allen easy and stress free.

Areas Of Satisfaction

Areas Of Satisfaction - How well the house is energy efficient

Lender Closing Experience

Lender Closing Experience - we closed with Brenden from Huntington he walked us through everything with great detail every step of the way

Areas Of Satisfaction

Areas Of Satisfaction - The experience of how quickly things moved along and a personable and fun experience exceeded my expectations. I expected not to get that personal of an experience and they did a good job at making it a good personal experience.

Additional Comments

Additional Comments - We are happy; we have been in the house a couple of months and they have been persistent in trying to take care of me and it has been a good experience.

Sales Experience

Sales Experience - Lori is awesome!!

Areas Of Satisfaction

Areas Of Satisfaction - Ryan our sales rep.

Areas Of Satisfaction

Areas Of Satisfaction - Very responsive and helpful throughout the process

Construction Experience

Construction Experience - John was on it! Very responsive and easy to work with.

Lender Closing Experience

Lender Closing Experience - Super easy process.

Customer Care Experience

Customer Care Experience - Rodney has been great.

Areas Of Satisfaction

Areas Of Satisfaction - John was great. He went above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, friendliness

Areas Of Satisfaction

Areas Of Satisfaction - The process was clear and easy.

Areas Of Satisfaction

Areas Of Satisfaction - They were very prompt with their responses.

Suggestions

Suggestions - You guys excelled.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone at Allen Edwin Homes has far exceeded our expectations, especially based on our previous experiences with other builders. The entire team has been professional, courteous, and extremely responsive at all levels.

Additional Comments

Additional Comments - If we decide to build another home in the future, we will definitely use Allen Edwin!

Sales Experience

Sales Experience - Jeff wallenstein was phenomenal. He provided regular updates and answered any questions we had regarding the home and build process.

Construction Experience

Construction Experience - John Tucker provided regular updates and estimated timelines throughout the process. He also stopped to check in when he was visiting another home in the neighborhood. Loved working with John.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent. New home orientation was great as well.

Sales Experience

Sales Experience - Tom was on top of it and very communicative!

Areas Of Satisfaction

Areas Of Satisfaction - Care of employees

Construction Experience

Construction Experience - Nick gave really good informations about the house

Areas Of Satisfaction

Areas Of Satisfaction - Overall good

Construction Experience

Construction Experience - Our Project Managers were excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Our Project Manager was very helpful and informative! Quick to respond to questions and took the time to explain things.

Areas Of Satisfaction

Areas Of Satisfaction - Sale of the home and customer service team is great

Sales Experience

Sales Experience - Our sales folks were super helpful

New Home Showroom Experience

New Home Showroom Experience - Great experience

Areas Of Satisfaction

Areas Of Satisfaction - Mitchell was great to work with and I highly recommend him. He was patient with me throughout the whole building process. Alexis was amazing. Very thorough and patient. Let me walk through the display hone multiple times to make sure I knew exactly what I wanted in my new home. She also was always quick to respond and answer my questions.