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Premier Pools & Spas of Houston

141 ratings
2810 Business Center Drive Suite 126, Pearland, TX 77581(713) 436-4944
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About this company

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Premier Pools & Spas of Houston

As the builder of more than 35,000 custom pools, Premier Pools knows that it helps to have an overall blueprint of the building process. We earn our reputation for unparalleled customer service by building beautiful, high-quality custom pools on time and within budget, and by ensuring that you are well-informed throughout the entire process.

GuildQuality Member
Guildmember
Since 2014
Feedback Milestone
5 Consecutive Great Reviews
2020 - See more

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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The whole Premier team we dealt with was excellent; they did a wonderful job. We are happy with the outcome.
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Premier Pools is very professional. It took a little longer than we expectated it to, but we are very satisfied with how it turned out. The quality of the pool is amazing.
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MISERABLE company to work with. They literally yelled at me over the phone when I was asking them to provide more details about the item by item cost, they said our pool would be done in 9 weeks but it has been almost 4 months, we have a signed contract saying they they owe me a refund of $3305 (we financied...

Response from Premier Pools & Spas of Houston

Aug 02, 2020
I am the own of premier pools. Mrs manglers pool was under construction for 38 day until it was completed. Mrs mangler continues to to blame Premier pools for the pandemic we are living through. We have had several crews go down sick and even with all this we completed her pool on time and top quality construction. I have never yelled at or have ever yelled at one of our customers. As a top 50 pool builder we adhere to the best business practices
I would not recommend them to anybody.
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I would never use this pool company again for any pool projects nor would I recommend them to friends or family.
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Premier Pools & Spas is a really great company.
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They were very responsive to any and every need. Dora was our go to gal, and I couldn't say enough good things about her. We are very happy with our final project. It is beautiful.
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Great experience start to finish.
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They were awesome.
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Premier Pools & Spas of Houston took the time to give us exactly what we wanted versus pushing their pool plan on us. The included options were beneficial to us. I could not say no..
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  • GuildQuality

More about Premier Pools & Spas of Houston

As a GuildQuality Guildmember, Premier Pools & Spas of Houston relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Premier Pools & Spas of Houston in Houston, TX; Spring, TX; Pearland, TX; Richmond, TX; Missouri City, TX; Baytown, TX; Angleton, TX; Rosharon, TX; Conroe, TX; Cypress, TX; and 69 other cities in Texas.

In this report, Premier Pools & Spas of Houston has published a summary of the customer feedback they've received since they joined GuildQuality in April 2014. In that time, 181 out of 406 customers (45%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2020.

Premier Pools & Spas of Houston surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Premier Pools & Spas of Houston customer, and if Premier Pools & Spas of Houston completed work for you after April of 2014 but you haven't yet received a survey, please let us know.

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