I was very pleased with the professionalism of the people I spoke with. When I had a question there was always a follow-up with an answer.

I loved the product and the end result. The work was beautifully done. The base of the shower doesn't feel solid and it is a bit slippery.

I liked everything about the whole experience! Timely manner, knowledgeable workforce & the most beautiful quality of the product that I could have never imagined!

Job still not complete.

Process was simple and enjoyable

The workers were great. Kept everything clean and did a fantastic job.

Everyone involved from salespeople to installers were very knowledgeable, friendly and helpful.

The return calls were not very quick to come back to us. It also seemed like our contract wasn't shared or on file because we kept getting calls from others that wanted to provide quotes when we already had one

The sales team misrepresented the job. They left the drywall unfinished. I was explicitly told that all I had to do at the project end was paint. The 1-2 day job started on July 2 and 3rd. The measurement was wrong and I had to wait for it to be finished on July 22, 23, 24, and 25 th. The entire job spanned over 3 weeks and took 6 work days. I had a ripped up bathroom the entire time.

I really like the quality of products.

I like the onyx material we selected for the shower and the install crew was generally good. I don't like the way the shower valve protrudes from the wall though. I contacted the project manager regarding my dislike of the handle sticking out an inch and half too far. He told me that's the way they have to do it when room is limited which doesn't make sense.

I asked for a ramp to roll into shower however when they installed they said it wasnt on the list

The materials and installation were top notch.The staff were in good communication throughout

All aspects of the process were above average.

Everything was fast and looks great.

I called Long Home last week because I wanted some details on the loan application. There was supposed to be someone call me back with an answer, but no one has reached back out. Another complaint was that I called Rich Healy twice, and he hasn't gotten back to me, and it's been two or three weeks. As far as getting back to customers, they are not very good at it.

Would've liked to see a break down (itemized list) of the cost of items in the estimate and cost of different finishes so I could make a better informed decision without feeling rushed.

Were able to get a date for install, even with working around my husband's rehab schedule of M,W,F. Arrived early and left before 5 pm/

Installer promised to provide cleanser for new shower! Haven't seen it yet!

Every thing .

Installation went very well. Installers were polite, efficient, new what they were doing

Everything was as explained. A bit on the high end for price, but not unreasonable. If the shingles are as good as described, it’s worth the price. Installation was very smooth and happened in one day…Stripped and installed. Very hard working installers and cleanup girl. I only found two nails that were missed from a 2300 square foot roof. So far, I’m very satisfied. The roof looks great! The salesman was knowledgeable, polite, respectful, friendly, and answered all our questions. No pressure tactics! I should never have to worry about the roof again. A 50 year warranty will outlive me for sure…and it’s transferable. Thank you Long Home!

Failed to meet for design meeting. Failed to schedule properly. Rescheduled me three times and then didn't show up. Rude people on the phone. Couldn't explain what they offered over the phone.

Overall a decent experience. There were some minor scheduling complications. Price was above what I expected to pay, but decided to move forward because of previous good experience with Long and apparent quality of the materials for the roof.

Long Home is much more expensive than other companies.