Workers were sloppy, our yard looked like a municipal dump; Job took longer to complete than promised; primary access to roof was over the front door, yard area was not covered properly at this point. clean up resulted in removal of all mulch from front flower bed, leaving dirt, with heavy rains expected, which necessitated our securing 8 bags of mulch to prevent a muddy mess. Debris from removal of existing roof was all over, and we are still finding small pieces; There is a split at a front dormer which was not there before work was started, new roof placement around dormers is not even or matched; existing gutter appears damaged, however, I have been waiting for a rain to observe, before a brought all of the preceding to Long Homes attention. A ladder used by the crew fell onto our air conditioning compressor. The unit will not be checked until early November to ascertain damage, if any. The project manager was called when this happened, and a message left about the incident, which occurred in the early afternoon. no response was received. The project manager was again called in the early evening, when a gentleman answered and indicated she was out of the office. She retuned the call later indicating that she had received a call from our number, and stating that she had not listened to her messages, which was very upsetting to my spouse. Nothing was accomplished from that call, and we never heard from the project manager again.

A most disturbing factor in this whole experience was the lack of fluency in English, of anybody actually working on the job. I was told that the workman on the job would be employees of Long Homes. There truck had a taped on logo, and on the day the job was purportedly completed, there was no logo at all on the truck. This entire experience was not what I expected from the Long Name.

Since I have not yet contacted Long Homes directly about the preceding, I will be doing so as soon as I ascertain the status of my air conditioner, or before.

Timely completion of install project, exactly as promised.

Everything

A Company that does what they promise.

My wife and I feel $13K was expensive for a ready-to fit shower unit.

Service was great; beginning to end

Quality is excellent and service was very professional.

I'm not satisfied with the wall that was built or the floor install in a section of the bathroom.

Mateo and Alex both very professional

Your professional so-called professional work people like your project manager never even bother calling me back and then the guy who did the job could barely speak English and he didn't know how to repair my ceiling with popcorn texture

Teresa and Sean were wonderful in educating me about Long's installation process as well as making the decision making process very easy. They were knowledgeable, professional, and I felt such a great sense of trust in them and Long as a whole.

Yes I was pleased with the results of the results of the remodel, however the closet wasn't completed (which I was made aware of prior to the beginning of the project), so I am still looking for a carpenter to finish the project! Would have preferred working with a company that did a COMPLETE remodel!

I had a shower installed, but there were some measurement issues that needed major fixes. The sales team set expectations that weren’t met, but I have to say the installation quality was solid.

They performed every step exactly like they said they would

They showed up when they were supposed to. They did a great job and left everything clean.

I would definitely recommend
Long Home

They were quick and they knew what they were doing.

Love the shower; however, the Cayman doors do not close completely on the right end of the shower. There’s a small gap that allows water to get out of the shower and onto the floor beside the commode.

I would be unlikely to recommend Long Homes to family, friends, or neighbors, because I was sold one product, but was delivered another. We had our roof and gutters replaced, and as I was standing in the backyard with the sales lead, David Khoblall, my wife and I specifically asked if the replacement gutters would include leaf guards and were told ‘yes’. The new gutters when installed did not include leaf guards, as the old gutters did. This is not what I would have expected from Long given their reputation.

Very knowledgeable on the products, the installation and any other questions we asked.

They were efficient and they left everything spotless. I think that they did a wonderful job.

I had been putting this project off for years and after doing a lot of research called Long Bath. Ariana Souza was professional and made me feel very comfortable in choosing the style I wanted and the fixtures. She worked within my budget, and my new shower is absolutely beautiful.

See below for all the disappointments

A bit pricey.

Excellent customer service