G&L was established in the mid 1980's with Gene Caputo as a founding partner. The company started out by accepting projects of every description through personal referrals and word of mouth. Under Gene's careful watch, G&L earned a reputation not solely for elegant, craftsmanlike work, but for a commitment to ensuring that his customers were always completely satisfied. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Kitchen remodel (30)
Bathroom remodel (28)
Windows & doors (16)
Interior painting (9)
Basement remodel (5)
Exterior painting (5)
Interior renovation (3)
Whole house remodel (3)
Design build remodel (2)
Electrical service job (2)
Tree damage restoration (2)
Drywall repair (1)
Entry doors (1)
Lighting retrofit (1)
Living room remodel (1)
Storm damage restoration (1)
Structural repairs & reinforcement (1)
Water damage restoration (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, G&L and Sons Renovations relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of G&L and Sons Renovations in Montclair, NJ; Cedar Grove, NJ; Wayne, NJ; Maplewood, NJ; Little Falls, NJ; Montville, NJ; Verona, NJ; Fairfield, NJ; Nutley, NJ; Millburn, NJ; and 23 other cities in New Jersey.
In this report, G&L and Sons Renovations has published a summary of the customer feedback they've received since they joined GuildQuality in March 2009. In that time, 65 out of 76 customers (86%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.
G&L and Sons Renovations surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a G&L and Sons Renovations customer, and if G&L and Sons Renovations completed work for you after March of 2009 but you haven't yet received a survey, please let us know.
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