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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by K.M.B.
St. Charles, IL, on Oct 22, 2012
My experience with D. Dorrance and Son Builders was ABSOLUTELY PHENOMINAL! I would go with them again in a heartbeat-- a fantastic value and experience!
Review by C.A.K.
Naperville, IL, on Oct 19, 2012
D. Dorrance & Son Builder met or exceeded all of our expectations. They were professional and very dedicated to producing a top quality work product. They explained the process, kept us informed, and met their targeted deadline. We would definitely recommend them to a friend and will use them for...
Review by Jen G.
Sleepy Hollow, IL, on Oct 11, 2012
A wonderful experience! Professional, friendly, exquisite creativity and workmanship, timely and hard working, great communication, highly skilled and trustworthy! The team went above and beyond our expectations! We are huge fans of D.Dorrance & Son Builders, LLC!
Review by C.A.C.
Naperville, IL, on Jul 16, 2012
The work was completed on schedule, they cleaned up everyday, everything looked perfect when they were done, they offered helpful suggestions and I like that they are a full service organization. They were phenomenal. They stayed in our budget and showed up on time everyday.
Review by S.A.S.
Naperville, IL, on Jul 07, 2012
I thought that D. Dorrance & Son took a personal interest in my job - I believe they were as excited about my project as I was - the attention to detail was impressive! I will be using them again shortly.
Review by Tim L.
Naperville, IL, on Jun 06, 2012
The Dorrance team is very skilled, honest and trustworthy. Whenever debating our options they provided sound advice backed by years of experience. Their work style is quick and efficient. We knew we would get a quality product and we did! They were delightful to work with.
Review by Dan J.
Geneva, IL, on May 01, 2012
I was so amazed in the attention to detail that Dave put into the finishing touches of our new kitchen. The building up of the kitchen island base board and that paneling that was added around it makes it feel very custom. Him and this team did such a great job constructing the kitchen and making it...
Review by Pam W.
St. Charles, IL, on Apr 23, 2012
The Dorrance Family was a pleasure to work with. They showed up every day on time, were aware of my home and kept the mess to minimum. They did a wonderful job, were very knowledgeable and capable. We now have a bathroom we can be proud of!
Review by Matt C.
Brookfield, IL, on Mar 22, 2012
We are very happy with our new kitchen! We have new cabinets, beautiful granite counters and appliances which all look great. They work quickly, but effectively and were great at communicating with us through each step of the process, answering our questions and keeping us updated. This was our first...
Review by Jeff P.
St. Charles, IL, on Jan 18, 2012
We would highly recommend D.Dorrance & Son Builders! They are a wonderful builder to work with. Things are followed to the "T." Michael is very organized and always communicated with us making us feel part of the process. A couple of times when we were not around to see progress, he would take pictures...
Affiliations
View allGuildQuality Partner Affiliations
- Pella Certified Contractor
- Wellborn Authorized Contractor
Other Affilations
- Better Business Bureau
- NAHB Remodelers
- National Association of Home Builders (NAHB)
- Pella Windows and Doors
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Answers from contractors near Elgin, IL
If you get it in writing that your roof installation will not be too heavy for the frame of your home, and a few months later your roof is sinking and the frame is cracking, is the roofer responsible?
Abe Degnan of Degnan Design-Build-Remodel of Madison PRO answered:
Nov 15, 2016
This is a strange situation. I wonder what type of roofing material was used? It would be very unusual for an asphalt shingle to be too heavy for a roof. So was the roof framing undersized in the firs ... read more
Among your "difficult customers" what are the things they do that makes them "difficult"?
Martha Fisher of Croixco Construction PRO answered:
Jul 20, 2014
Most people have different perceptions and expectations and ways of doing things. It is great when customers research the project they would like to have completed so they can form clear expectations ... read more
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