Since the late 1970's dual-pane windows have become the standard in most new residential construction. An inherent problem in the design of dual-pane windows is the tendency of the windows' seals to gradually fail over time. This failure allows outside air into the inner airspace, which can have a dramatic effect on the aesthetic and insulating qualities of a window. For years the only practical remedy to this common problem was to replace the window glass or the entire window as a whole which can be costly and wasteful. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Glass/brick/stone block windows (121)
Replacement windows (121)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, The Glass Guru relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of The Glass Guru in Roseville, CA; Rocklin, CA; Granite Bay, CA; Lincoln, CA; Antelope, CA; Citrus Heights, CA; Newcastle, CA; North Highlands, CA; Loomis, CA; and Orangevale, CA.
In this report, The Glass Guru has published a summary of the customer feedback they've received since they joined GuildQuality in April 2018. In that time, 62 out of 119 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2018.
The Glass Guru surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a The Glass Guru customer, and if The Glass Guru completed work for you after April of 2018 but you haven't yet received a survey, please let us know.
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