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Servpro

3,575 ratings
PO Box 5727, Chattanooga, TN 37406(423) 326-1406
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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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Heather at Servpro was extremely helpful. She kept me in the loop about everything going on and what was going to happen. All the technicians were incredibly courteous, and kind. I can't recommend them enough!
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Ultimately, they did a good job. My bathroom looks great.
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Excellent service, professional staff, kept me informed throughout the entire process.
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We contacted immediately for water remediation, but seems we could have taken my time to find a cheaper company, because according to the employees everything was trash and everything had to be gutted. We had just remodeled that apartment and they threw out everything. The apartment is now in studs....
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Super grateful to them! They were efficient and effective and easy to talk to and work with!
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I think they did an absolute fantastic job.
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They are efficient, communicative, and punctual.
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The manager, Cole, was wonderful to work with.
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It was all done very well. They were very courteous and did more than I asked. It was great.
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Very pleased with process from start to finish, our project Mgr was very informative to my wife and myself the entire time, thank you so much
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They were professional, and kept me informed throughout the process. They walked me through an inspection through the house, and did a good job. The workers and the supervisors were very professional.
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this is for the Mold Remediation only.
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Worst experience of my life. Literally made me physically ill dealing with a company you trust stealing your belongings. They actually from the first day did not clean anything. They were just sorting through things they wanted to take. So incredibly disappointed. Sorry for anyone who makes the mistake of using them.
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ServoPro was extremely difficult to work with I had a difficult adjuster who was eventually fired, but ServPro was just as bad. They failed at almost every level of my claim. They came in with a very nice project person that inspected and went over everything. That was the only good aspect of that ServPro...
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Servpro provided services professionally and courteously and handled my items with care. They did a great job with the pack-out and moving my items back in. They communicated promptly and regularly and were readily available any time I reached out with questions or concerns. Overall, I had a positive experience.
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they did a GREAT job
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Very impressed with the Servpro team. We’re at my home very quickly. I thought I would’ve been waiting a few days before they came to my home.
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The job itself was done very well, but I think it took too long. It took six months to get back in my house. The electrician was very, very slow. They needed to make multiple visits.
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Servpro was very attentive and professional to my needs until they received my check. I am disappointed that they have not gotten back to me about working on my floors.
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The ServPro mitigation team was very professional, arrived on time, and communicated well in advance about the mitigation plans. The mitigation was completed in a timely manner.
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