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Servpro

3,592 ratings
PO Box 5727, Chattanooga, TN 37406(423) 326-1406
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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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I would recommend Servpro. They are an excellent company. They did an excellent job at our house. We are very satisfied with them. I would recommend them to anyone.
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They were fantastic.
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They don't have any consistency in being on time.
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My incident happen August 25. Resolution happened after I advised I would be referring to an attorney by 11-25. The 3rd party Alacrity was the blame for not approving Servpro findings. Servpro assured me they had done everything according to their guidelines. Alacrity was the company giving all the...
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They showed up whenever they wanted to, always after 1100 AM. Never 2 days in a row. They would work for 2 or 3 hours and then leave to go to Home Depot and not come back for hours. Their original work was totally sloppy. They got paint on my furniture and my hardwood floors. They totally refused to mask work surfaces.
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I do not recommend Servpro. From start to finish, my experience has been unprofessional, unreliable, and extremely disappointing.The water mitigation crew was unorganized and lacked communication. They delivered a dehumidifier that leaked on my wood floors, causing additional damage that wasn’t there...
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Heather at Servpro was extremely helpful. She kept me in the loop about everything going on and what was going to happen. All the technicians were incredibly courteous, and kind. I can't recommend them enough!
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Ultimately, they did a good job. My bathroom looks great.
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Excellent service, professional staff, kept me informed throughout the entire process.
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We contacted immediately for water remediation, but seems we could have taken my time to find a cheaper company, because according to the employees everything was trash and everything had to be gutted. We had just remodeled that apartment and they threw out everything. The apartment is now in studs....
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Super grateful to them! They were efficient and effective and easy to talk to and work with!
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I think they did an absolute fantastic job.
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They are efficient, communicative, and punctual.
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The manager, Cole, was wonderful to work with.
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It was all done very well. They were very courteous and did more than I asked. It was great.
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Very pleased with process from start to finish, our project Mgr was very informative to my wife and myself the entire time, thank you so much
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They were professional, and kept me informed throughout the process. They walked me through an inspection through the house, and did a good job. The workers and the supervisors were very professional.
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this is for the Mold Remediation only.
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Worst experience of my life. Literally made me physically ill dealing with a company you trust stealing your belongings. They actually from the first day did not clean anything. They were just sorting through things they wanted to take. So incredibly disappointed. Sorry for anyone who makes the mistake of using them.
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ServoPro was extremely difficult to work with I had a difficult adjuster who was eventually fired, but ServPro was just as bad. They failed at almost every level of my claim. They came in with a very nice project person that inspected and went over everything. That was the only good aspect of that ServPro...
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