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Servpro

3,536 ratings
PO Box 5727, Chattanooga, TN 37406(423) 326-1406
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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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They were professional, and kept me informed throughout the process. They walked me through an inspection through the house, and did a good job. The workers and the supervisors were very professional.
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this is for the Mold Remediation only.
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Worst experience of my life. Literally made me physically ill dealing with a company you trust stealing your belongings. They actually from the first day did not clean anything. They were just sorting through things they wanted to take. So incredibly disappointed. Sorry for anyone who makes the mistake of using them.
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ServoPro was extremely difficult to work with I had a difficult adjuster who was eventually fired, but ServPro was just as bad. They failed at almost every level of my claim. They came in with a very nice project person that inspected and went over everything. That was the only good aspect of that ServPro...
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Servpro provided services professionally and courteously and handled my items with care. They did a great job with the pack-out and moving my items back in. They communicated promptly and regularly and were readily available any time I reached out with questions or concerns. Overall, I had a positive experience.
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they did a GREAT job
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Very impressed with the Servpro team. We’re at my home very quickly. I thought I would’ve been waiting a few days before they came to my home.
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The job itself was done very well, but I think it took too long. It took six months to get back in my house. The electrician was very, very slow. They needed to make multiple visits.
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Servpro was very attentive and professional to my needs until they received my check. I am disappointed that they have not gotten back to me about working on my floors.
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The ServPro mitigation team was very professional, arrived on time, and communicated well in advance about the mitigation plans. The mitigation was completed in a timely manner.
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Excellent!! Service!! Very Professional!!!
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ServPro was very good.
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The specialists were very thorough and very professional. They addressed the problem pretty quickly and came up with a solution.
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The people were very nice, but I some of my items were broken when they were returned. My table was scarred, and I was upset about that.
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I would not recommend them to anybody, specifically with the office, not so much the workers. The lady in the office was very unprofessional. They called me on Friday, but they didn't show up, and I called on Monday and was never give a specific time. When he came the first time, which was once for the...
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Our project manager, Doug, went above and beyond on every occasion. After an unforeseen event left us with a huge mess, Doug and his team showed up like heroes and made it all go away. Several times, he helped me more than he needed to. We are so grateful and will think of ServPro and Doug specifically...
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Don't use this company.
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I am satisfied with the work.
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I have used them before and would recommend them. They are respectful and did a good job.
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There are slow to get the job done, and there were a lot of mistakes made. For the amount of money paid for insurance, it is not worth the experience because they don't complete the task. The completed tasks in our house is not great.
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