Review by Stephanie S.
Surprise, AZ, on Oct 16, 2022
It's been over a year since we signed. Got a new project manager part way through but everytime he comes out he acts as if he hasn't heard the plan and has no clue what is going on. Have been told and reassured over and over by Keith (owner's son and our sale's person) that it would be handled, yet here...
Review by Lisa P.
Queen Creek, AZ, on Jun 18, 2020
I am very happy with the pool. I love the design and the quality. Better communication next time would be appreciated.
Review by Kristen H.
Buckeye, AZ, on May 06, 2020
Between the supervisor and the last couple of weeks, he just kept delaying and pushing it off and didn't try to get things accomplished. He gave excuses to the subcontractor. It seemed like he didn't care to get things done and make us happy. If it wasn't for the salesperson who helped us through the...
Review by Bob B.
Queen Creek, AZ, on Apr 29, 2020
Great company! They strive to produce a high-quality project.
Review by Jennifer M.
Gilbert, AZ, on Apr 21, 2020
The owners are very nice in the beginning and then if there's something they can't or don't want to fix, they just don't call you back. That's frustrating.
Review by Steve S.
Chandler, AZ, on Mar 18, 2020
Keith was awesome!
Review by Derek D.
Litchfield Park, AZ, on Mar 18, 2020
The salesman, Nick was outstanding and very helpful!
Review by Justin M.
Scottsdale, AZ, on Mar 13, 2020
Ryan did a great job. I was very happy with the job he did.
Review by Dalen D.
Mesa, AZ, on Feb 03, 2020
The provided poor quality of work, had poor execution, and there was a lack of communication trying to correct the issues. I highly would not recommend using this company.
Review by Dante H.
Avondale Goodyear, AZ, on Oct 17, 2019
Overall, everything was great but there are some post-implementation issues that haven't been resolved.
Review by Audrey T.
Queen Creek, AZ, on Sep 25, 2019
Be wary of subpar promises.
Review by Justin K.
Chandler, AZ, on Aug 28, 2019
The beginning sales person was good, and the end person was also good, but because there wasn't communication during the build, everything had to be done twice. The supervisor was never here, and there wasn't any communication between anybody.
Review by Karen W.
Phoenix, AZ, on Aug 14, 2019
The sales team is very professional. They worked with us to give us the best deal on the pool installation and gave us a great rendering of what the pool would look like with the options that we asked for; they wowed us! Overall, we are very happy with the pool and the process.
Review by Blake R.
Phoenix, AZ, on Aug 14, 2019
Overall the pool and yard turned out beautiful however their were many hiccups along the way. The supervisor and subcontractors displayed poor communication, and inconsistency. Premier Pools and Spas did assist with this by assigning a new supervisor to my project, which allowed the work to be completed...
Review by Teri H.
Mesa, AZ, on Jul 21, 2019
Sales team, owners, etc. are awesome! The construction and contracted crews, especially landscaping, are not very good. I highly recommend using them for pools, but not hardscaping and landscaping.
Review by Lara S.
Phoenix, AZ, on Jul 19, 2019
It was a frustrating process, but the pool is very lovely.
Review by Stacy H.
Chandler Heights, AZ, on Jul 02, 2019
We were very pleased with Premier Pools & Spas of Phoenix.
Review by Timothy B.
Mesa, AZ, on May 21, 2019
All of the contractors were awesome. There is no reason to say any bad things about them. Very good job.
Review by Dan B.
Chandler, AZ, on May 02, 2019
Outstanding work from start to finish. I would strongly recommend this company for any backyard project.
Review by Robert P.
Queen Creek, AZ, on Apr 09, 2019
Our sales representative, Matt Ovard, was exceptional at planning and designing our pool and was very responsive to all of our questions.