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Pennings & Sons

36 ratings
5829 W. KL Avenue, Kalamazoo, MI 49009(269) 372-1930
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About this company

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Pennings & Sons

At Pennings & Sons, we've been building character into homes in the Kalamazoo and Southwest Michigan area for over 30 years. Contact us about your next home design, home remodel, home addition, or home building and construction project!

GuildQuality Member
Guildmember
Since 2015
Feedback Milestone
20 Consecutive Great Reviews
2018 - See more

Types of work

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Design build remodel (23)

Kitchen remodel (11)

Addition (9)

Basement remodel (6)

Projects

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Pennings & Sons

Review by

From planning through execution to completion and follow up the work of the Pennings staff was beyond our expectations. Top rate in every aspect. We would select them to work with on any future project without hesitation.
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    • Pennings & Sons

    Review by

    This is our 2nd significant home project with Pennings and again, very happy with their work and ease of working with them.
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    • Pennings & Sons

    Review by

    Pennings & Sons was absolutely terrific all throughout the design and construction of our dream home and every person they employ or contract with was expert and professional and very courteous - to us, to curious neighbors, to those attending the Parade of Homes.
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    • Pennings & Sons

    Review by

    Pennings and Sons did an addition to our home and basement remodel in 2016. I wish I could say I was happy after spending hundreds of thousands of dollars but instead I feel taken advantage of to an extreme point. They falsely charged for things that were never done and cut corners on things to save...

    Response from Pennings & Sons

    May 05, 2017
    Pennings & Sons is not infallible, however, we continue to regularly do great work and are pleased to provide a comprehensive Limited Lifetime Warranty on all new and major remodeled homes for work that we contract. This is attested to by the profusion of other reviews you will find online. Due to several factors, this project proved extremely challenging, and one in which the Owner chose to release the company of all future and past responsibility for the project in lieu of payment for work completed. An issue came up afterwards (which unfortunately happens sometimes in construction projects) and the Owner apparently is unhappy with the settlement he chose. When offered to continue the discussion about it prior to this posting, the Owner chose instead to take his frustration to the web. We take all reviews seriously and learn what we can from each one.
    • Pennings & Sons

    Review by

    They do an excellent job the first time. My only regret is that they didn't build my house originally.
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    • Comment

    Augusta, MI on Sep 24, 2016
    The entire team was amazing from design to build.
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    Comment on "Exceeded Expectations"

    Augusta, MI on Sep 24, 2016
    Design and craftmanship
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    Comment on "Exceeded Expectations"

    Kalamazoo, MI on Jul 26, 2016
    Customer service, job site cleanliness, quality of craftsmanship, communication
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    Comment on "Exceeded Expectations"

    Kalamazoo, MI on Jul 15, 2016
    Going the extra mile to make sure that the project was up to the highest of quality and our satisfaction. Suggestions made by Pennings during the project was much appreciated and we are very pleased with the results.
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    Pennings & Sons

    Review by

    Very high quality, personalized work.
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    Affiliations

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    • GuildQuality

    More about Pennings & Sons

    As a GuildQuality Guildmember, Pennings & Sons relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Pennings & Sons in Kalamazoo, MI; Portage, MI; Middleville, MI; Plainwell, MI; Shelbyville, MI; Mattawan, MI; Paw Paw, MI; Augusta, MI; Battle Creek, MI; Galesburg, MI; and 6 other cities in Michigan.

    In this report, Pennings & Sons has published a summary of the customer feedback they've received since they joined GuildQuality in February 2015. In that time, 40 out of 61 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2018.

    Pennings & Sons surveys all of their customers with the following exceptions:

    • Handyman and repeat customers

    Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Pennings & Sons customer, if your project doesn't match the above exceptions, and if Pennings & Sons completed work for you after February of 2015 but you haven't yet received a survey, please let us know.

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