At Pennings & Sons, we've been building character into homes in the Kalamazoo and Southwest Michigan area for over 30 years. Contact us about your next home design, home remodel, home addition, or home building and construction project!
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (30)
Kitchen remodeling (12)
Basement remodeling (6)
Home remodeling (6)
New home (6)
Bathroom remodeling (5)
Bedroom remodel (3)
Deck building & maintenance (3)
Interior design & decorating (3)
Exterior remodel (2)
Handyman services (2)
Custom home (1)
Laundry rooms (1)
Master bathroom (1)
Replacement roof (1)
Sunrooms & patio enclosures (1)
Water damage & mold remediation (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Pennings & Sons relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pennings & Sons in Kalamazoo, MI; Portage, MI; Middleville, MI; Plainwell, MI; Shelbyville, MI; Battle Creek, MI; Paw Paw, MI; Augusta, MI; Mattawan, MI; Hickory Corners, MI; and 8 other cities in Michigan.
In this report, Pennings & Sons has published a summary of the customer feedback they've received since they joined GuildQuality in February 2015. In that time, 45 out of 68 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
Pennings & Sons surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Pennings & Sons customer, if your project doesn't match the above exceptions, and if Pennings & Sons completed work for you after February of 2015 but you haven't yet received a survey, please let us know.
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