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Northwest Restoration

95 ratings
21515 Bents Court NE, Aurora, OR 97002(503) 678-2343
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About this company

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Northwest Restoration

Northwest Restoration is a general contracting company focusing on the restoration and remodel segments of the construction industry. President of Northwest Restoration Inc., Jim Clarke, and the construction management team combine for 35 years of experience in the construction industry.

GuildQuality Member
Guildmember
Since 2017
Feedback Milestone
1-Year Anniversary
2018 - See more

Types of work

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Water damage restoration (180)

Fire damage restoration (179)

Historic restoration (179)

Storm damage restoration (179)

Projects

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All project locations are approximate

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Recognize Excellence"

Wilsonville, OR on Oct 09, 2018
I would like to recognize Sarah for her exceptional service. She was the project manager.
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Comment on "Area Of Satisfaction"

Beaverton, OR on Sep 21, 2018
Office staff in general but Hannah specifically was a pleasure to work with. She was helpful, knowledgeable and was able to answer all my questions in a timely manner. The project coordinator, Connor, was always available to answer my questions, whether by email, text or phone. If I asked a question...
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Comment on "Recognize Excellence"

Beaverton, OR on Sep 21, 2018
Jamie, Hannah and Connor were all great to work with, actually all of NWR staff were professional and good to work with.
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Northwest Restoration

Review by

Seems odd that I am asked 12 questions with a rating system from 0 to 4 with my answers, being 3,3,4,3,3,2,2,2,3,3,2,3 yet it auto fills with a 4 star rating??? Overall, I would say that the work was inline with marketplace conditions.
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    • Comment on "Area Of Satisfaction"

    Newberg, OR on Sep 19, 2018
    I really liked their communication. They came in and seemed like they knew what they were doing, and were very open about what they were doing and how they were doing it, and they were flexible with the parts, repairs and the demolition to get rid of the damage.
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    Comment on "Area Of Satisfaction"

    Keizer, OR on Aug 10, 2018
    Quality of work and their knowledge
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    Comment on "Current Referrals"

    Keizer, OR on Aug 10, 2018
    I would not hesitate to refer NW Restoration at any time someone had a need
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    Comment on "Area Of Satisfaction"

    Sherwood, OR on Aug 09, 2018
    honest, were great contacts with my insurance and handling those aspects.
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    Northwest Restoration

    Review by

    The staff was professional, thorough, and we are pleased with the outcome of the job.
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    • Comment

    Portland, OR on Aug 02, 2018
    Very pleased from start to finish
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    Affiliations

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    • GuildQuality

    More about Northwest Restoration

    As a GuildQuality Guildmember, Northwest Restoration relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Northwest Restoration in Portland, OR; Vancouver, WA; Tigard, OR; Beaverton, OR; Salem, OR; Hillsboro, OR; Lake Oswego, OR; Sherwood, OR; West Linn, OR; Aloha, OR; and 35 other cities in Oregon, Washington, California, Wisconsin and Arizona.

    In this report, Northwest Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 139 out of 364 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.

    Northwest Restoration surveys all of their customers with the following exceptions:

    • We survey only our Alacrity Services customers

    Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Northwest Restoration customer, if your project doesn't match the above exceptions, and if Northwest Restoration completed work for you after May of 2017 but you haven't yet received a survey, please let us know.

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