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Northwest Restoration

128 ratings
21515 Bents Court NE, Aurora, OR 97002(503) 678-2343
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About this company

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Northwest Restoration

Northwest Restoration is a general contracting company focusing on the restoration and remodel segments of the construction industry. President of Northwest Restoration Inc., Jim Clarke, and the construction management team combine for 35 years of experience in the construction industry.

GuildQuality Member
Guildmember
Since 2017
Feedback Milestone
2-Year Anniversary
2019 - See more

Types of work

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Water damage & mold remediation (279)

Fire damage restoration (275)

Historic restoration (274)

Storm damage restoration (274)

Projects

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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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Comment on "Recognize Excellence"

Portland, OR on Jul 05, 2019
David Kelly was exceptional. He came through with everything he said he would do! He is a great representative of your company.
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Comment on "Area Of Satisfaction"

Portland, OR on Jul 05, 2019
David Kelly really is an expert on siding. He even installed new mini-blinds that had melted inside during the fire.
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Northwest Restoration

Review by

Northwest Restoration worked so hard replacing our 35 year old vinyl siding damaged by the next door neighbor's house fire. They were able to match the color and type of siding exactly. We did not expect such a great installation and finished product.
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    • Comment

    Hillsboro, OR on Jun 15, 2019
    Everyone we had contact with at NWR was very nice.
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    Comment on "Recognize Excellence"

    Hillsboro, OR on Jun 15, 2019
    Hannah, the bookkeeper, was quick to respond to emails. When there were errors, she dealt with it quickly.
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    Northwest Restoration

    Review by

    The mitigation work was done quickly and the amount charged to the insurance company seemed reasonable. For mitigation work alone it would be 5 stars. We chose to stop using NWR after a single phase of the kitchen remodel. The amount they charged to coordinate subcontractors was too much to justify....
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    • Comment on "Area Of Satisfaction"

    Salem, OR on Jun 12, 2019
    Painters were very good and timely.
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    Northwest Restoration

    Review by

    There were quite a few issues tat happened during my repair that were not a result of the original damage but as a result of the workmanship. I will say that Northwest Restoration made everything right after the fact though but it caused my wife and I extended time away from the home that should not...
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    • Comment

    Portland, OR on May 29, 2019
    They did a great job.
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    Comment on "Area Of Satisfaction"

    Portland, OR on May 29, 2019
    I was satisfied that they did what they said they would do and they answered any questions that we had.
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    Affiliations

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    • GuildQuality

    More about Northwest Restoration

    As a GuildQuality Guildmember, Northwest Restoration relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Northwest Restoration in Portland, OR; Beaverton, OR; Vancouver, WA; Salem, OR; Tigard, OR; Hillsboro, OR; Lake Oswego, OR; Sherwood, OR; Gresham, OR; West Linn, OR; and 55 other cities in Oregon, Washington, Arizona, Colorado, Wisconsin, and 1 other state.

    In this report, Northwest Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 185 out of 482 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2019.

    Northwest Restoration surveys all of their customers with the following exceptions:

    • We survey only our Alacrity Services customers

    Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Northwest Restoration customer, if your project doesn't match the above exceptions, and if Northwest Restoration completed work for you after May of 2017 but you haven't yet received a survey, please let us know.

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