Log in Get started
Back

Northwest Restoration

117 ratings
21515 Bents Court NE, Aurora, OR 97002(503) 678-2343
Overview Reviews Projects
Print Share Add feedback

About this company

View all

Northwest Restoration

Northwest Restoration is a general contracting company focusing on the restoration and remodel segments of the construction industry. President of Northwest Restoration Inc., Jim Clarke, and the construction management team combine for 35 years of experience in the construction industry.

GuildQuality Member
Guildmember
Since 2017
Feedback Milestone
5 Consecutive Great Reviews
2019 - See more

Types of work

View all

Water damage restoration (263)

Fire damage restoration (260)

Historic restoration (259)

Storm damage restoration (259)

Projects

View all
  • All Projects
  • ONLY:
  • Reviews
All project locations are approximate

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
View all

Comment on "Installation Crew"

lake oswego, OR on Apr 17, 2019
I wish I could give them a 5. I wish I could give the whole place a 5; everybody was awesome.
Mark as helpful

Comment on "Area For Improvement"

lake oswego, OR on Apr 17, 2019
They did not fall short at all.
Mark as helpful

Comment on "Area Of Satisfaction"

lake oswego, OR on Apr 17, 2019
I love the fact they really keep in touch, told me when they could be there, and if something changed, they let me know. We had a lot of different teams coming in to do diff things. They were so polite, kind, and helpful that you felt good about having them in your home. I sort of felt like, it was just...
Mark as helpful

Comment on "Current Referrals"

lake oswego, OR on Apr 17, 2019
If anyone asked me, I would definitely recommend Northwest Restoration.
Mark as helpful

Comment on "Recognize Excellence"

lake oswego, OR on Apr 17, 2019
Connor, who is the salesguy or project manager, was great. Everyone really--it's hard to pick out one or two people; they were all great. There's a company culture in a company, and they must talk about how to treat people because it was really just very pleasant to work with all of them.
Mark as helpful
Northwest Restoration

Review by

When you have a flood in your basement--and it's a totally finished basement--it's not a happy thing. They made going through the whole process simpler and better, because they communicated consistently and were just kind, helpful, and did a great job. If I could give more than a 5, I would.
Mark as helpful

    • Comment

    lake oswego, OR on Apr 17, 2019
    It was pretty extraordinary, and you like to share it.
    Mark as helpful

    Comment on "Area Of Satisfaction"

    Portland, OR on Apr 16, 2019
    I am most satisfied with their responsiveness.
    Mark as helpful

    Comment on "Recognize Excellence"

    Portland, OR on Apr 16, 2019
    I would say the whole team had exceptional service.
    Mark as helpful

    Comment on "Recognize Excellence"

    West Linn, OR on Apr 11, 2019
    David Kelley
    Mark as helpful
    More reviews & comments

    Affiliations

    View all
    • GuildQuality

    More about Northwest Restoration

    As a GuildQuality Guildmember, Northwest Restoration relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Northwest Restoration in Portland, OR; Vancouver, WA; Beaverton, OR; Tigard, OR; Salem, OR; Lake Oswego, OR; Hillsboro, OR; Sherwood, OR; Gresham, OR; West Linn, OR; and 54 other cities in Oregon, Washington, Colorado, Arizona, Wisconsin, and 1 other state.

    In this report, Northwest Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 171 out of 454 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2019.

    Northwest Restoration surveys all of their customers with the following exceptions:

    • We survey only our Alacrity Services customers

    Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Northwest Restoration customer, if your project doesn't match the above exceptions, and if Northwest Restoration completed work for you after May of 2017 but you haven't yet received a survey, please let us know.

    Flag this review

    Please give us a little more information:

    The review contains misspellings or improper grammar.

    The review contains objectionable language.

    Something else:

    Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.