We understand. We see it every day. An event occurred in your home or business that was outside your control, perhaps a flood or a devastating fire, and now you need to find a company you can trust to manage your unplanned construction project. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage & mold remediation (444)
Fire damage restoration (441)
Storm damage restoration (438)
Roof repair (57)
Tree damage restoration (56)
Pipe or leak repair (50)
Bathroom remodeling (19)
Interior painting (7)
Kitchen remodeling (6)
Water heater (6)
Structural repairs & reinforcement (4)
Window & door replacement (4)
Backup or clog repair (2)
Exterior painting (2)
Interior upfit (2)
Aging in place (1)
Cabinets - custom (1)
Foundation repair (1)
Gutter installation (1)
Tree removal (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, MacKenzie Restoration, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of MacKenzie Restoration, Inc. in San Antonio, TX; Helotes, TX; Boerne, TX; Canyon Lake, TX; Converse, TX; Universal City, TX; New Braunfels, TX; Schertz, TX; Spring Branch, TX; Fair Oaks Ranch, TX; and 32 other cities in Texas, Tennessee, Florida, New York, California, and 3 other states.
In this report, MacKenzie Restoration, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2013. In that time, 218 out of 447 customers (49%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.
If you are a MacKenzie Restoration, Inc. customer, and if MacKenzie Restoration, Inc. completed work for you after October of 2013 but you haven't yet received a survey, please let us know.
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