Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
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Review by Richard C.
San Diego, CA, on Aug 30, 2019
Far better experience than one might have thought, especially given the fact there is no face to face meeting. Our designer was fantastic. Very helpful, professional with a great product.
Response from Kohler Bathroom Design Service
Sep 04, 2019
Richard, we are happy to hear you enjoyed the virtual design experience and found it easy to design your bathroom with Kohler. Thank you.
Review by Franz B.
Irmo, SC, on Aug 25, 2019
What a pleasant experience! Time was allowed for us to discuss what we wanted, change our minds, guidance of why things should be done, ultimately all our choices with incredible input from our consultant/designer, Jennifer.Jennifer was very patient, listened, answered questions and helped us through...
Response from Kohler Bathroom Design Service
Sep 04, 2019
Franz, we look forward to seeing your photos and appreciate knowing Jennifer was able to guide you through your online Kohler bathroom design. Thank you.
Review by Schuyler M.
Gore, OK, on Aug 19, 2019
We were so pleased that we are going to do another.
Response from Kohler Bathroom Design Service
Sep 04, 2019
Montgomery, thank you for choosing Kohler Bathroom Design for your project. We look forward to another online design together.
Review by Peter R.
Wilmington, MA, on Aug 11, 2019
I have a small bathroom and it needs to be redone with handi-capped and elderly access in mind. Kohler's original bathroom design, did not meet my needs. After I received my design package, they contacted me, as a follow-up, to make sure I was satisfied with my design. After chatting a bit about the...
Response from Kohler Bathroom Design Service
Sep 04, 2019
Peter, thank you for giving Kohler Bathroom Design Service the opportunity to present an Accessible Bath Design for your mother. We hope that you enjoy your beautiful bathroom and find comfort in knowing that you have a safe and accessible design.
Review by Daniel A.
Oregon City, OR, on Oct 09, 2020
Lies. All lies. The Kohler Rep came out and sold us a bunch of lies. 1) "Showroom ready" is now left for us to texture the walls, paint, add trim and fix holes - they didn't cover the toilet or sink water pipes at the wall hole which is big enough for a mouse to crawl through! 2) "I'll be out every day...
Review by Carole S.
Little Falls, NJ, on Aug 21, 2020
The design service was extremely helpful in designing our bathroom update. We had some ideas about what we wanted and the process our designer used to help her understand our tastes helped her but also helped us to see the options available and better think through what we wanted and what could work...
Review by Gopi K.
Redwood Shores, CA, on Aug 18, 2020
Excellent service. Delightful. Exceeded my expectations.
Review by Peter C.
Weston, CT, on Jul 02, 2020
I simply don’t see how you could find a better designer than Tracey. 5 stars is not enough.
Review by Kathy H.
Ypsilanti, MI, on May 20, 2020
Heather was great to work with. She listened carefully and provided options that reflected my tastes and needs. After we finalized the design, she reached out to the local Kohler Design Store to connect them to me so I could see the actual products and get quotes. I highly recommend this service.
Review by Jill H.
Fairfield, CT, on May 17, 2020
Our designer, Erin, was outstanding and we would love to work with her on future bathroom projects.
Review by John T.
Manhattan Beach, CA, on Apr 27, 2020
Helped me a lot. Clear plan on how to complete the bathroom from floor plan to items to purchase. One issue was the vanity countertop recommended. It is a small vanity and the Cambria marble recommended only came in full slabs and was very expensive when I only needed less than half of a slab. There...
Review by John S.
Great Falls, VA, on Apr 23, 2020
We were very pleased with our designer and the flexibility the process provided us. Will be using it again for our next bathroom remodel.
Review by Rachel O.
Anchorage, AK, on Apr 16, 2020
This was an amazing service for the value. Designer was able to work with our changing needs and update her plans accordingly.
Review by Robert W.
Hinsdale, IL, on Mar 30, 2020
I thought the end product was extremely lacking. The renderings didn't look correct since the windows and ceilings were not correctly represented even though pictures and dimensions were provided. I also thought the selection process was very limited. I would not recommend this to anyone as I thought...
Review by Julie A.
Indianapolis, IN, on Mar 23, 2020
Jennifer was amazing! She completely got the look we were going for, and she put together a comprehensive design that worked for us. Having the rendering so we could see what it would like was so helpful, and having samples to take with us was helpful too. This was a bargain for design help - would absolutely...
Review by John K.
Norwalk, CT, on Feb 29, 2020
We worked with a very knowledgeable designer. Her product recommendations made our shopping experience much, much easier. Room drawings were also extremely helpful for the various tradesman working on the project.
Review by Jussi O.
Madison, WI, on Feb 28, 2020
The Kohler service gave us everything we needed to move forward with confidence. What a great way to go!
Review by Tracy K.
De Pere, WI, on Feb 25, 2020
Absolutely recommend! I'd love to design and decorate my home, but without Angela's help, I never would have come up with the floor plan for my small (6' x 8') bathroom space. We were able to put everything I wanted into this room, and it will be fabulous! Well worth the money I spent on the service....
Review by Peter B.
San Angelo, TX, on Feb 17, 2020
I hired a local decorator to assist me with a home remodel in 2008 and she was OK. I had no idea that Kohler did these services but I am extremely pleased with the results that Tracey produced for me on my master bathroom remodel. The whole process was amazing and she is very talented. It produced a...
Review by Chris R.
Concord, CA, on Feb 12, 2020
We had a great experience with our designer. She provided several good options at our first meeting and then worked with us to refine the design to reflect our vision of the new space.
Recent activity
10/09/20
Kohler Bathroom Design Service received a review from a customer in Oregon City, OR.
9/05/20
Kohler Bathroom Design Service received feedback from a customer in Bloomfield Hills, MI.
9/02/20
Kohler Bathroom Design Service received feedback from a customer in Los Angeles, CA.
8/21/20
Kohler Bathroom Design Service received feedback from a customer in Little Falls, NJ.
8/18/20
Kohler Bathroom Design Service received feedback from a customer in Redwood Shores, CA.
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