J&M Keystone, Inc. was established in San Diego almost 40 years ago. With over 100 years of combined experience in emergency water damage restoration, reconstruction, and other specialty cleaning, J&M is a full service restoration contractor. We hold a California contractor’s license with B, C15 and C54 classifications and are equipped to handle all types of property damage such as Residential, Medical and Commercial Facilities.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage & mold remediation (142)
Fire damage restoration (119)
Historic restoration (118)
Storm damage restoration (118)
Tree damage restoration (118)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, J&M Keystone, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of J&M Keystone, Inc. in San Diego, CA; Chula Vista, CA; El Cajon, CA; Escondido, CA; Oceanside, CA; Carlsbad, CA; Santee, CA; Spring Valley, CA; Poway, CA; Imperial, CA; and 36 other cities in California, Nevada, Arizona, Washington, Illinois, and 4 other states.
In this report, J&M Keystone, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in June 2018. In that time, 137 out of 427 customers (32%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
J&M Keystone, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a J&M Keystone, Inc. customer, and if J&M Keystone, Inc. completed work for you after June of 2018 but you haven't yet received a survey, please let us know.
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