The company has been great in terms of their quick response. This is the first time this has ever happened to me. We literally just bought this house. I had lived in it for three weeks when this disaster happened. I felt like the company did a great job of not only mitigating the damage, but now we're in the process of rebuilding it. I'm really happy with the results so far. I still don't live in the house, but so far, so good.

I was not pleased with their work, the delays, or lack of communication. They did get the job done.

They did a good job. However, the problem was that they showed up sometimes without letting me know. Sometime, they would call a few minutes ahead or just knock on the door. The scheduling system was not good, but they did do a good job.

My experience was very professional and very accurate. They did exactly what they said they would. If there was a problem, they fixed it. The installers were very nice and very clean. I had no problems.

Professional company that will exceed your expectations - will hire again

Areas Of Satisfaction

Areas Of Satisfaction - The timeline of my repairs was done as quickly as possible with minimal error - continued feedback from the company was also provided.

If they could correct the problems, I would recommend them.

The quality of the work was wonderful.

Very good quality work

Absolutely wonderful from start to finish. I had a leak in my guest bathroom which seeped into multiple rooms. JnM did a wonderful job in repairing everything impacted. The staff was professional, helpful and resourceful.

Recognized Excellence

Recognized Excellence - Raymond, Marcus, and Mike B were absolutely wonderful to interact with. They addressed all of my worries and questions. They also left my walls looking great!

My dealings were mostly with Patrick Bustamente. He was very friendly, accommodating and professional.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with my experience, as they did a nice job with the floors.

Recognized Excellence

Recognized Excellence - I think Brittany was good and would like to recognize her.

Couldn't have asked for a better, more professional and courteous team.

J&M Keystone, Inc. was very professional and quickly responsive.

Areas For Improvement

Areas For Improvement - J&M Keystone, Inc. did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - J&M Keystone, Inc. exceeded my expectations in terms of going above and beyond, quality products, and communication.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael and Brittany for their exceptional service.

Communication

Communication - Brittany was especially helpful in keeping us informed.

Additional Comments

Additional Comments - I am glad that it is done, and we appreciate the effort your Team made to complete the project.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness and responsiveness of J&M Keystone. He was able to correct any issues. He kept the timelines and was here when he said and did what he said he was going to do.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael.

I experienced a few minor hiccups, but overall great workmanship, professionalism, and quality work.

Recognized Excellence

Recognized Excellence - I would like to recognize Manuel for his exceptional service. David Bailey was great. Brittany was exceptional to talk with. She is a genuine asset to the company.

Recognized Excellence

Recognized Excellence - Michael an the guys who worked on the project deserve some recognition! Good Job!

Additional Comments

Additional Comments - J & M Keystone is a well organized company.

Areas For Improvement

Areas For Improvement - J&M Keystone did a excellent job. I’m very happy with the work they did.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone at J & M was not only professional but also really knowledgeable. They're standard of customer service top notch.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the installation of the floor. They were pretty quick about installing it.

Areas Of Satisfaction

Areas Of Satisfaction - I am absolutely amazed with the kitchen and the tile work that they did. They did our kitchen and bathroom.

Areas Of Satisfaction

Areas Of Satisfaction - With Scott Knox & his detailed professionalism. With Patrick who had a great attitude, kept me in the loop & answered all my questions. All workers were great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the person who was assigned to the job, Perry. He was great to work with.

The entire crew of J & M Keystone was very experienced and dedicated. Due to their expertise I was able to get back in my house quickly.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their hard work. They were very determined and worked hard. They didn't slack off or take a lot of breaks. They were studious about their work.

installation crew was organized and professional lead by Ray

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything. Steve Frick. was absolutely wonderful to work with. Their subcontractors were all very professional, and worked hard.

Recognized Excellence

Recognized Excellence - Steve, Frick, and Felix

Additional Comments

Additional Comments - I can’t say enough good things about J&M restoration.

Everyone we dealt with at J&M Keystone was professional, kind and always checked in with us to see if we needed anything and how the work was going. Perry Campbell came to check on the progress and the work was completed on time and professionally. We didn't have one complaint or concern. Excellent communication!

Recognized Excellence

Recognized Excellence - Perry Campbell went above and beyond to help us and his team he contracted to do the work was incredible! THANK YOU

Areas Of Satisfaction

Areas Of Satisfaction - There professionalism was very much appreciated

Recognized Excellence

Recognized Excellence - An employee who we had here several different days, named Cruz. He was wonderful to work with, very professional, neat and very tidy, did excellent work and was a real pleasure to have him in our home.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone I interacted was diligent and professional.

Recognized Excellence

Recognized Excellence - Michael was outstanding through out the repairs.

Problem Resolution

Problem Resolution - Brittany always contacted me to check up and see how things were going and to see if I had questions. Very professional and top of the spear customer service,

On time professionals. Great company to do business with.

Additional Comments

Additional Comments - Very happy with all the work J&M keystone did for us. Quick and on time.

We had water damage at our house. We are at such an address, where the larger insurance companies won't provide coverage. We had to go with smaller companies. J&M Keystone helped us and convinced the insurance provider that this amount was required. They provided all the information to get it approved faster. I appreciated J&M Keystone for doing that. The project manager, I was assigned, was very communicative and kept me in the loop on the schedule of the work. My insurance company is a small company, but the whole process and construction took longer. I don't see any fault from J&M Keystone. They were waiting on approval from the insurance company. If I was paying out of my pocket, it would have been done very quickly. J&M Keystone sticks to the schedule and has all the resources to complete the work in time.

Likely To Recommend

Likely To Recommend - I would definitely like to recommend them. I am extremely satisfied. I have already referred you to a few of my friends, that need some type of construction services. We had water damage at our house. We are at such an address, where the larger insurance companies won't provide coverage. We had to go with smaller companies. J&M Keystone helped us and convinced the insurance provider that this amount was required. They provided all the information to get it approved faster. I appreciated J&M Keystone for doing that. The project manager, I was assigned, was very communicative and kept me in the loop on the schedule of the work. My insurance company is a small company, but the whole process and construction took longer. I don't see any fault from J&M Keystone. They were waiting on approval from the insurance company. If I was paying out of my pocket, it would have been done very quickly. J&M Keystone sticks to the schedule and has all the resources to complete the work in time.

Employee(s) Professionalism

Employee(s) Professionalism - They treated my home very well. Whenever they needed to come, they called beforehand and gave me a schedule. They came on time.

Quality Of Materials

Quality Of Materials - I was completely satisfied with the materials.

Quality Of Workmanship

Quality Of Workmanship - They were very professional, the schedule was on time, and the quality of work was good.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the work, and them giving me the correct schedule for the work. They were also on time. All of those things, have met my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication. They always called me to let me know what was going on.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone. They all did a good job and were wonderful.

Timely response and action taken greatly

Recognized Excellence

Recognized Excellence - I would like to recognize Jim B., Michael and Ricardo for their exceptional service and working with me.

Areas Of Satisfaction

Areas Of Satisfaction - The crews were great, professional, fast, and did great work.

Lucas was very nice.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the timeline and how they kept me informed. I live in another state, and they were able to provide pictures and describe everything effectively over the phone.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the repair and promptness. I was so grateful with how prompt they were on getting things done. They helped me quickly.

Current Referrals

Current Referrals - My neighbors have already started using you.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael Baylom and his crew. They were excellent. Also, I think Humberto. I think that was his name.

We appreciate the timely and informative communication we received from the office staff to the workers doing the repairs. Everyone was courteous and respectful.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the high level of communication.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve Frick, and Barry Garson, Michael Elias and Miguel Estrada and Ricardo the guy that installed the drywall for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Michael was a very good representative for the company.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael for his exceptional service.

Recognized Excellence

Recognized Excellence - Kathy , Bob Deveraux, Perry , Brittany , all the technicians that checked the equipment , the repair crew and Marina when I came to the office to delivered the payment for the initialInvoice . We r glad we were referred to JM Keysrony by our insurance rep Tony Hays.

Additional Comments

Additional Comments - The last crew that did the actual drywall repair and painting was professional, hardworking and clean !

Areas Of Satisfaction

Areas Of Satisfaction - Overall, everything was done quickly and cleanly. The crew was wonderful.

Recognized Excellence

Recognized Excellence - Miguel and Angel were the team leads doing the work. They were really wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication with Lucas because it was open communication, effective and timely.

Recognized Excellence

Recognized Excellence - I'd like to recognize Chris Mages and Lucas.

Additional Comments

Additional Comments - Chris Mages worked well with me to resolve some confusion and made the process easy. I appreciate the time and effort.

They provided outstanding work and I would highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with people that did the work. They were good with communication. The head of the crew was very professional, extremely calm, and the workmanship was professional.

Recognized Excellence

Recognized Excellence - I would like to recognize Michael. He was awesome. I was kind of confused with Chris. He worked far and our schedules never meshed. I work in a classified building, and can't get phone calls. I think if we could have given Michael the check, it would have been more simple.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional, and knew exactly what they were doing. They had all the materials,. were very courteous, and completed the work on schedule.

Recognized Excellence

Recognized Excellence - Mike, who did a lot of the wall, was exceptional. The wall looks brand new.

Additional Comments

Additional Comments - You can't even tell the wall was broken. They took the time to explain things to me, and were very cordial. They were excellent. I highly recommend them.

I feel like they served me well. They did wonderful work. I'm very satisfied.

Recognized Excellence

Recognized Excellence - I would like to recognize Sam for his exceptional service. I appreciated how friendly and helpful he was.

Additional Comments

Additional Comments - I feel like they were very dependable. I appreciated them and the work they did.

Areas For Improvement

Areas For Improvement - They did a great job and did what they said they would do. I would recommend them, although there are only a few contractors I would recommend.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the scope and the quality of their work.

Recognized Excellence

Recognized Excellence - They all did a great job, but I would like to recognize Shane for his exceptional service.