Founded in 1994 by Jim Pitcher in San Jose, Castle Rock Construction is an award-winning design-build firm serving Napa Valley, Contra Costa Valley, San Rafael, Marin County, Danville, Suisun City and surrounding areas. Castle Rock Construction offers commercial and home remodeling, as well as custom home building. Specializing in vineyards, classic wine cellars, gourmet kitchens, first and second story additions, garage conversions, historical renovations, aging-in-place, barrier-free renovations, Castle Rock employs techniques that maximizes high performance and green building best practices. By providing quality craftsmanship at competitive prices, Castle Rock is one of the most comprehensive construction companies in Northern California.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (19)
Custom home (19)
Design build remodel (19)
Kitchen remodel (19)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Castle Rock Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Castle Rock Construction in Napa, CA; Fairfield, CA; Vacaville, CA; Alamo, CA; Suisun, CA; Fairfield, Ca, CA; Concord, CA; St. Helena, CA; Winters, CA; Vallejo, CA; and 10 other cities in California.
In this report, Castle Rock Construction has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 22 out of 35 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.
If you are a Castle Rock Construction customer, and if Castle Rock Construction completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
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