A-List Builders is a family-owned Design Build Firm that wants to treat you right.
We know, we know – you hear that a lot, right?
Despite all the assurances, ours is an industry riddled with doubt and suspicion. Most people expect contractors to cut corners, tack on extra costs, skimp out on materials, and duck out on your questions.
We hate that – and we are here to make a change!
It hasn’t been easy, but from the very beginning, we have been working hard to prove that there’s still integrity in our business.
To do that, we first had to overcome the things that make you uneasy.
Our owner and founder, Ben Marciano, has dedicated his career to understanding the process of hiring a contractor and developed a nine point promise to our customers. The “Nine Cs” as we call them here, are the foundation of our business model and they are our promise to you:
Customer Satisfaction – we are committed to excellence through customer satisfaction, everything we do stems from this commitment Communication – we rely on open lines of communication throughout our entire process to discuss ideas, make plans, and establish expectations to make sure you get what you want Clarity – clarity prevents anxiety; expect endless questions, constant parroting & in depth explanations to ensure mutual understanding and help you make informed, educated decisions Control – we might be doing the work, but you’re still the boss. We will be here to educate, suggest, and sometimes even disagree however; the final say is always yours Comfort- it’s your house, and you should never feel uncomfortable in your safe place; therefore you will never deal with high pressure sales tactic or phony up-selling techniques Consistency – a stable project manager and an orderly routine ensure you’re not thrown by new faces or irregular happenings Craftsmanship – attention to detail from the preparation to the tightening of the last screw ensures top quality results; which act as live models of our abilities Charity – we believe that everyone deserves to have a place they call home; therefore a portion of our proceeds is donated to help improve the lives of others in our community, while we help improve yours Confidence – our confidence in our ability is not enough, we need your confidence; and that is something we are prepared to earn! The “Nine Cs” influence our attitude, our design, our labor, our dealings with you, and our role in the community. They are the foundation of our success, and when you get to know our history, it’s clear why they are so important to us.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
Find more remodeling & renovation contractors near Sherman OaksFind Contractors