J. Francis Company
1410 High StreetPittsburgh, PA 15212(412) 322-6407

J. Francis Company, LLC is a professional, full service, award winning, General Contractor based in Pittsburgh, PA since 1988. We exist to provide our customers with competent general contracting and remodeling services. J. Francis Company, LLC completes residential, commercial, and institutional projects. We are a "Design - Build" company staffed with four "Project Developers" including an Architect and a Certified Kitchen Designer. We emphasize integrity, respect & timeliness in all our relationships. (more)


Customer Feedback Summary

Of 104 customers surveyed, 61 responded (59%)
Likely to Recommend
97%
Clean & Safe
100%
Construction Quality
98%
Employees & Subcontractors
100%
Professional & Organized
98%
Expertise
100%
Trust
100%
Communication
96%
Concern For Needs
100%
Sales Addressed Concerns
100%
Scope Of Work
100%
Sales Attentiveness
100%

Reviews & Comments

19 Reviews
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  • review
    Dana D.
    Pittsburgh, PA
    Jul 02, 2014
    J. Francis Company

    Having worked with numerous contractors in 3 states over the past 40 years, I'm pleased to tell those of you who may read this survey that these guys are the real deal! Dave Meyers was our project manager and his professionalism and attention to detail in every aspect of our project was unparalleled in my experience! The job site was kept clean and orderly, and the employees and subs were respectful and courteous at all times. I cannot say enough about the principal too; John McCloskey - I've gotten to know John recently, even more now that the job is complete, and he is the reason this well-oiled machine called J. Francis Co. is so successful! One of the real surprises were the suggestions they had along the way to help me reduce costs during our $250K+ renovation. In my experience, most contractors go the ‘other’ way. They went out of their way in fact to try to NOT charge any extra for small things that come up with every job, it didn’t happen all the time, but it was sincere in its attempt - rarified air in today’s uncertain business world I can tell you that. I also loved the fact that none of my tenants complained (too much) during the project, which was done without interruption to their day to day work habits. They worked evenings and weekends to avoid any disruptions during normal hours, and built this into their bid – a VERY pleasant surprise too I must say. I think if I used one word to describe this company for potential new clients who were wavering about who to hire, I’d say HONESTY. Dave and John may not have always told me what I wanted to ‘hear’…but they ‘always’ told me the truth! I would be remiss to 'not' give one more thumbs up to Dave again, whose daily emails/site visits/calls and professionalism made this 4 month project the best build out experience I’ve had the pleasure of being involved in! You will NOT go wrong letting the team at J. Francis do 'your' next project!!! In fact, I invite you to come to our offices and see their work anytime - I am proud of our new offices, and J. Francis (and a quarter million bucks) made it happen! Dana DiVecchio – President – Holland Mortgage

  • review
    Margie T.
    Upper St. Clair, PA
    Apr 08, 2014
    J. Francis Company

    This was our first experience in having a major home renovation. We discussed the scope of the work, and since it involved both our kitchen and bathroom we decided to leave town during the work period. We were very impressed with the amount of planning time and the beautiful ideas that were presented by the designer, Melanie Verbaarschott. We were kept fully informed of the progress during our absence. When an unexpected problem was discovered, it was addressed promptly and solved beyond our expectations. It was so exciting to come home to our beautiful new rooms. Thanks to the J. Francis staff and the work crew for such a lovely job.

  • comment
    Additional Comment
    Pittsburgh, PA
    Mar 03, 2014

    I would never hesitate to have J. Francis Company come back in and do another project in our home.

  • comment
    Professional & Organized
    Pittsburgh, PA
    Mar 03, 2014

    J. Francis Company exceeded our expectations.

  • comment
    Communication
    Pittsburgh, PA
    Mar 03, 2014

    Outstanding communication was one of J. Francis Companies strongest points.

  • review
    Jan D.
    Pittsburgh, PA
    Mar 03, 2014
    J. Francis Company

    From the conception of our project to the finish, we felt it was handled like a professional construction site with weekly in-home meetings with all the members of the construction team. We're absolutely thrilled with the outcome. The final product exceeded our expectations.

  • review
    Jeff L.
    Beaver Falls, PA
    Dec 20, 2013
    J. Francis Company

    Our Old Main Building chapel's 100 year old, curved, plastered ceiling needed replaced, and the walls and trim needed painting. J. Francis subcontracted as needed to remove hazardous materials and to coordinate the replacement and painting. The job was completed on schedule so classes could resume. The job was completed under budget. Craftmanship was exquisite, and professionalism was top notch. Out of 4 stars possible they are a 4 star company. By: Jeff L.

  • review
    Dana .
    Pittsburgh , PA
    Dec 11, 2013
    J. Francis Company

    I'm only about 2 weeks into the process with J Francis and David specifically, but having had extensive prior build/design experience I can say unequivocally they have been nothing short of a joy to work with. The job is left clean daily, and the workers I've met to date are professional in look and manners. So far frankly, it's too good to be true, so stay tuned for more extensive critique good or bad as the job progresses.

  • review
    Michelle V.
    Burgettstown, PA
    Dec 10, 2013
    J. Francis Company

    I was very happy with the communication of the staff and the craftsmanship of the work. I would recommend J. Francis Company to a friend and I would personally use them again!

  • review
    Frank Y.
    Butler, PA
    Jul 10, 2013
    J. Francis Company

    Melanie was a good communicator and was knowledgable in what needed to be done. JB was very nice explained things as needed and cleaned up after the job was complete.

  • review
    Tammy C.
    Wesford, PA
    May 23, 2013
    J. Francis Company

    The ability of J. Francis Company to manage the construction project from beginning to end eliminates any anxiety over the process and allows more time to be focused on design details. They are easy to work with and make the process fun!

  • review
    Michele M.
    Mars, PA
    Apr 19, 2013
    J. Francis Company

    It's nice to see that I get the same level of service. Guys were professional in every aspect. I appreciate that they tore down at the end of each day so my family had our house back when we got home from work; and that it was clean. Nice to see someone come thru as they promise.

  • review
    Sandy H.
    Mars, PA
    Dec 21, 2012
    J. Francis Company

    J. Francis Company provides the ultimate in quality - professionalism, materials, & final product. The team coordinates all project needs well and communicates effectively. The project plan provides an overall method for client and the J. Francis team.The team was able to successful provide a powder room renovation along with various repairs ranging from the roof to the "kitchen sink".

  • review
    Dan M.
    Pittsburgh, PA
    Dec 18, 2012
    J. Francis Company

    J. Francis Company does superior work. They are extremely professional and we were very satisfied with how orderly and clean they kept the job site and with end result of the work.

  • review
    Ting Y.
    Pittsburgh, PA
    Dec 12, 2012
    J. Francis Company

    They were very professional contractors to work with and they always responded to my requests in a timely manner. Shawn and Mike were responsible for ensuring my project went well. They were professional and came up with creative solutions to solve my problems. They finished the project on time and I am satisfied with the results. My customers are verypleased when they walk into my restaurant and see the work performed by J. Francis Company.

  • comment
    Area Of Satisfaction
    Bellevue, PA
    Nov 28, 2012

    Great quality. Intelligent, hard working people who communicate well. I will trust them again for future projects.

  • review
    Lisa N.
    Bellevue, PA
    Nov 28, 2012
    J. Francis Company

    The J Francis Company did a beautiful job on my building. They transformed an abandoned, run down building into a gorgeous medical office for me. They are hard working, intelligent, trustworthy people who communicate well and get the job done on time. I would not hesitate to call them again for any future project that I might have.

  • review
    Paul D.
    Pittsburgh, PA
    Nov 27, 2012
    J. Francis Company

    I have worked with many contractors, professionally and in my personal affairs, and have found J. Francis Company and its representatives to be honest and forthright. From executing the construction contract through the midway point in our project I have always known exactly what to expect. If I have any questions I have received prompt attention and the questions have been resolved. There is more work to be done, but I am confident that the job will be completed as agreed and to my satisfaction.

  • comment
    Additional Comment
    Pittsburgh, PA
    Nov 18, 2012

    Dave Myers is an excellent contact person. He showed us the reasons why certain repairs were needed and explained in detail the costs and then made sure we were kept abreast of everything being done.

  • review
    Sherri R.
    Pittsburgh, PA
    Nov 18, 2012
    J. Francis Company

    The company provided a good examination of the damage to our house and was able to ascertain exactly the repairs needed. They completed the repair quickly and with good quality.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage

Affiliations

  • GuildQuality
  • 2005 CotY Award
  • 2008 CotY Awards
  • Angie's List
  • +3 More
  • Builders Association of Metropolitan Pittsburgh
  • EPA Lead-Safe Certified Firm
  • Houzz
  • NAHB - Certified Aging In-Place Specialist
GuildQuality Member
Guildmember
Since 2011

Types of Work

  • Design build remodel (8)
  • Kitchen remodel (3)
  • Bathroom remodel (1)
  • Commercial construction (1)
  • Drywall repair (1)

Recent Activity

  • 7/15/14 J. Francis Company received feedback from a customer in Pittsburgh, PA.
  • 7/08/14 J. Francis Company published an example of their work.
  • 7/08/14 J. Francis Company published an example of their work.
  • 7/08/14 J. Francis Company published an example of their work.
  • 7/02/14 J. Francis Company received feedback from a customer in Pittsburgh, PA.

More about J. Francis Company

As a GuildQuality Guildmember, J. Francis Company relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of J. Francis Company in Pittsburgh, PA; Wexford, PA; Coraopolis, PA; Sewickley, PA; Gibsonia, PA; Allison Park, PA; Mckees Rocks, PA; Cranberry Township, PA; Mars, PA; Burgettstown, PA; and 12 other cities in Pennsylvania..

In this report, J. Francis Company has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 61 out of 104 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2014.

J. Francis Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a J. Francis Company customer, and if J. Francis Company completed work for you after February of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by J. Francis Company since February of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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