J. Francis Company, LLC is a professional, full service, award winning, General Contractor based in Pittsburgh, PA since 1988. We exist to provide our customers with competent general contracting and remodeling services. J. Francis Company, LLC completes residential, commercial, and institutional projects. We are a "Design - Build" company staffed with five "Project Developers" including two Architects and a Certified Kitchen Designer. We emphasize integrity, respect & timeliness in all our relationships. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Design build remodel (26)
Kitchen remodel (5)
Bathroom remodel (2)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Although my 1894 house is not a designated historic property, I wanted a job done that was suited to a historic district. And that is exactly what I got from J. Francis. The rebuilt porch roof looks as though it was built with the house. And the neighbors agree. The job has been complimented by many neighbors.
Done in a timely manner
Flexibility of scheduling and their overall professionalism.
Their ability and expertise to recommend ideas and options for design consideration was eye opening. We ended up with better design and function because of their expertise.
The J Francis team was very experienced through all of our projects. We had many ideas of what we wanted for our deck, kitchen and bathroom. J Francis was able to sythesize our ideas and make recommendations that we had not even considered for better function and overall better designs.
Each day the J Francis team had a task list and managed to it. We were updated on budget and timing throughout the projects. The team was always respectful of start and end times so they didn't impact our family routines.
J Francis Co. stuck to the initial schedule as much as they could. We discovered some unforseen issues when digging for foundation and WE added a lot of scope along the way :)
Every time we entertain we consistently hear "your house is beautiful", "the design and details are gorgeous". J Francis made sure the quality and details were perfect. If there were ever material issues J Francis never hesitated to point it out and offer alternatives or replacement options.
Every day I was delighted to come home and see that the areas under construction were clean and organized for the next days work. Tools were always put away and stored.
I recommend J Francis often to friends and collegues.
As a GuildQuality Guildmember, J. Francis Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of J. Francis Company in Pittsburgh, PA; Sewickley, PA; Wexford, PA; Gibsonia, PA; Coraopolis, PA; Cranberry Township, PA; Mars, PA; Presto, PA; Allison Park, PA; Mckees Rocks, PA; and 15 other cities in Pennsylvania.
In this report, J. Francis Company has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 84 out of 136 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2016.
J. Francis Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a J. Francis Company customer, and if J. Francis Company completed work for you after February of 2011 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.