Tracy Tesmer Design/Build/Remodeling
1730 Martin Luther King Jr. Blvd.Gainesville, GA 30501(678) 450-1700
 

Customer Feedback Summary

Of 46 customers surveyed, 40 responded (87%)
Easier Than Expected
100%
Likely to Recommend
92%
Clean & Safe
95%
Communication
100%
Concern For Needs
100%
Construction Quality
95%
Expertise
100%
Overall Experience
100%
Problem Resolution
100%
Sales Knowledge
97%
Schedule
92%
Value
92%
Work Done Right
100%

Map of Recent Work

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Comments


  • "Project Manager Communication Skills" comment from Gainesville, GA
    Nov 29, 2010

    Great job!

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gainesville, GA
    Nov 29, 2010

    Not only did they sell the product, but they stood behind it, which was the key to this project.

    Did you find this helpful? Yes
  • "Why Did You Choose Us?" comment from Gainesville, GA
    Nov 29, 2010

    I'm a member of the country club with Tracey and his wife, and they are good, honest people, and plus they do quality work.

    Did you find this helpful? Yes
  • Comment from Atlanta, GA
    Jul 31, 2010

    I'm very pleased with the work. The cabinets match very well, and they look great. I have no complaints. They did a fine job. I would feel free to recommend them to any and all.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Cumming, GA
    Jul 24, 2010

    Charles came here and he was not just a salesperson, he was very knowledgeable and I loved that. I was really amazed and very happy he understood what I was talking about and not just a salesman.

    Did you find this helpful? Yes
  • "Remodeling Concerns" comment from Cumming, GA
    Jul 24, 2010

    I had just put some new hardwood floors down and they did what they had to do to make sure it was protected.

    Did you find this helpful? Yes
  • "Why Did You Choose Us?" comment from Cumming, GA
    Jul 24, 2010

    They were written up in "Home Reports". Also, I loved them up on the BBB and they had an A+ rating and talking to Charles.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Gainesville, GA
    Jun 30, 2010

    They all worked very professionally. I liked the fact that if I need something built to code, Tracy has always been top notch.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gainesville, GA
    Jun 30, 2010

    Tracy can work with my schedule in my dental office, They are always available to come in when I'm not there, They do it cleanly and quickly.

    Did you find this helpful? Yes
  • "Remodeling Concerns" comment from Gainesville, GA
    Jun 30, 2010

    No concerns, we're just trying to do some maintenance at the office to keep it in shape and I know I can trust Tracy to get it done right.

    Did you find this helpful? Yes
  • "Why Did You Choose Us?" comment from Gainesville, GA
    Jun 30, 2010

    Like I said, I've used them in my home and in my dental office. When the work is done by Tracy, you know it's been done right.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Clermont, GA
    Jun 10, 2010

    The design, they made a small bathroom larger and more usable.

    Did you find this helpful? Yes
  • "Remodeling Concerns" comment from Clermont, GA
    Jun 10, 2010

    I was concerned that it would be not coordinated and things wouldn't come out like they should. The workers kept in touch with each other and worked together to see that the project turned out like it should.

    Did you find this helpful? Yes
  • "Why Did You Choose Us?" comment from Clermont, GA
    Jun 10, 2010

    Tracy spoke to the retired teachers and gave out his card. I have also heard him on the radio and realized he was very knowledgeable.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Duluth, GA
    Jun 10, 2010

    The fact that they came when they said they were going to come and they completed what they were supposed to. They were professional.

    Did you find this helpful? Yes
  • "Remodeling Concerns" comment from Duluth, GA
    Jun 10, 2010

    I was concerned about them respecting my home in the process. I have had a lot of bad experiences with other contractors in the past. I took a chance and used a home guide to pick Tracy Tesmer and it went well.

    Did you find this helpful? Yes
  • Comment from Duluth, GA
    Jun 10, 2010

    I will continue to work with them because I trust them and I feel that they have the customer's best interest at heart.

    Did you find this helpful? Yes
  • "Follow Up Call" comment from Gainesville, GA
    Jun 10, 2010

    He is the only one I call when I need work done.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Gainesville, GA
    Mar 31, 2010

    Every single person who worked on this job. There were four of them all together, and every one of them did an outstanding job.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Gainesville, GA
    Mar 31, 2010

    The entire overall job. They went above and beyond what we thought was necessary, and fixed everything that needed to be fixed, even though we did not it needed to be fixed at first.

    Did you find this helpful? Yes
More Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2015

More about Tracy Tesmer Design/Build/Remodeling

As a GuildQuality Guildmember, Tracy Tesmer Design/Build/Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Tracy Tesmer Design/Build/Remodeling in Gainesville, GA; Cumming, GA; Suwanee, GA; Duluth, GA; Clermont, GA; Atlanta, GA; Lawrenceville, GA; Cleveland, GA; Buford, GA; Oakwood, GA; and 3 other cities in Georgia.

In this report, Tracy Tesmer Design/Build/Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 40 out of 46 customers (87%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2010.