Member Report:
79 Responses
Response Rate:
96.3%
Dates:
10/28/2005 - 12/18/2009

In this report, Eberle Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since October 2005. Since then, 79 out of 82 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.4%
    Budget
  • 97.4%
    Clean & Safe
  • 98.7%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 98.7%
    Problem Resolution
  • 100%
    Professional & Organized
  • 98.7%
    Punchlist
  • 96.2%
    Schedule
  • 100%
    Trust
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • This is the second remodeling job that Eberle has done for us. They are the best. - Dec 26, 2009 in Roseville, CA

    I was so pleased with the way Eberle Remodeling handled my project, I will be contacting them in the future to have more projects done on my home. - Dec 18, 2009 in Folsom, CA

    We believe in the motto they often quote: "Start with a smile, finish with a smile." - Sep 23, 2009 in Sacramento, CA

    I would highly recommend them to anyone. - Aug 11, 2009 in Sacramento, CA

    This is our second very successful remodel with Eberle. Kent and his crew are terrific! - May 07, 2009 in Sacramento, CA

    They were terrific. - Oct 28, 2008 in Carmichael, CA

    We had a large project, and from start to finish Eberle proved to be outstanding in their commitment to quality workmanship, and timely production. - Jul 24, 2008 in Fair Oaks, CA

    They're very professional and they did a great project for us. - Mar 08, 2008 in Carmichael, CA

    We were delighted with the professionalism, craftsmanship, thoughtfulness and attention to detail of Kent Eberle and his staff and sub-contractors. We are thrilled with the end result and can recommend Eberle Remodeling highly without reservation. - Mar 02, 2008 in Granite Bay, CA

    Great experience throughout. Eberle turned up on time, every time, they returned all calls in a timely fashion and held true to their guarantee. All employees were professional and courteous - at no time did I worry about them being alone in my house. - Dec 20, 2007 in Sacramento, CA

    Thank you to Eberle for doing such a great job on our kitchen. We appreciate how quickly it was done. They continue to follow through with us, even a year after the project was completed. - Nov 29, 2007 in Sacramento, CA

    This is the third time that we have worked with them and they are so great to work with, that is why we will keep going back to them every time. - Sep 27, 2007 in Carmichael, CA

    I think what made it easier than expected was that he explained it well. They did a remarkable job! They were very clean, very courteous, and ALWAYS on time. - Jun 27, 2007 in Sacramento, CA

    We love what they did. We love our house. We love it , love it, love it. We are very, very pleased. - Feb 06, 2007 in Gold River, CA

    We were very pleased with the whole thing. We love our kitchen. We love our project. - Feb 05, 2007 in Carmichael, CA

    I am very pleased with the results obtained from my kitchen remodel. - Jan 23, 2007 in Sacramento, CA

    Your verbiage is a bit confusing. Eberle came to us very highly recommended, so we knew to expect the best. You can't surpass the best. Did they live up to our expectations? Absolutely!!! We couldn't possibly be happier than we are with our new kitchen. We'd refer them to friends and business associates in a heartbeat! And comments from those who've seen it thus far are, without exception, very positive. Thanx for asking. Jona Milo - Jan 17, 2007 in Orangevale, CA

    Outstanding in every respect. I only wish we would have discovered Eberle sooner! - Jan 16, 2007 in Sacramento, CA

    I think it was a very smooth experience. I've done other remodeling projects and this one was very smooth comparatively. Regarding the building process, it was about what I expected -- not easier or more difficult. - Mar 08, 2006 in Sacramento, CA

    They were a pleasure to work with. - Feb 23, 2006 in Antelope, CA

    Even though there was a production manager, the owner had his hands in the project at all times and that was reassuring. - Feb 10, 2006 in Sacramento, CA

    This company is highly professional, hugely communicative, and has earned our complete trust!! I recommend only Eberle to my friends and associates. - Feb 10, 2006 in Sacramento, CA

    I would recommend them to anybody. My wife has friends where she works that have had remodeling done and they have told her some horror stories. I am glad we had Eberle. They made sure everything was done correctly and in a timely manner. They are a top notch company. - Feb 10, 2006 in Fair Oaks, CA

    We have done 3 projects with Eberle and feel that they did outstanding work. - Nov 02, 2005 in Sacramento, CA

    Everything was just perfect. - Aug 05, 2005 in Newport Coast, CA

    We were very happy with Eberle Remodeling. - Aug 02, 2005 in Sacramento, CA

    Very good experience. I value them very much. - Jul 30, 2005 in Sacramento, CA

    It was excellent throughout and even despite delays by the city they were able to complete the project on time. - Jul 28, 2005 in Los Angeles, CA

    We had good communication throughout and we really enjoyed the experience. - Jul 28, 2005 in Oceanside, CA

    They were very effective and I was extremely pleased with them. - Jul 28, 2005 in Sacramento, CA

    It was very personal. They were very kind and while my wife was in the hospital they sent her flowers. I really liked the whole firm. I was very appreciative of everything that they did. I haven't met any other contractors like their company. - Jul 26, 2005 in Sacramento, CA

    We were very very satisfied. We felt spoiled because everything was taken care of so well. I have recommended them and will continue to. - Jul 25, 2005 in San Andreas, CA

    We had a great experience and we definitely recommended him to friends. - Jul 25, 2005 in Roseville, CA

    Additional Comment
  • Value for the money I spent, outstanding customer service, great communication from everyone involved in my remodel. - Dec 18, 2009 in Folsom, CA

    First, Kent Eberle was very collaborative and helpful in developing our design. Second, his job site superintendant, Leonard, was very good in moving the project along and also helping us with design changes in the field. Third, all the workers were very courteous, skilled, and professional. - Sep 23, 2009 in Sacramento, CA

    All areas; this is our 2nd remodel job with them--they did a fabulous job the first time so we wanted to use them again. - Aug 11, 2009 in Sacramento, CA

    They always let you know if they find a "problem" that no one knew about. Also they always use good products on the house and never, ever cut corners. Good people, good use of products, good workmanship and most important honest. - Aug 05, 2009 in Sacramento, CA

    They were quiet, prompt, neat, and timely. - Aug 05, 2009 in Sacramento, CA

    Area Of Satisfaction
  • They don't fall short. They are always willing to listen and they in turn give a good reason "why" it may or may not work. - Aug 05, 2009 in Sacramento, CA

    Area For Improvement
  • We met Kent years ago at a home show and had him come out to give us a bid on our kitchen project. So far I have had Kent's company do 2 major remodels on our house, a Major remodel and safety work on my Mom's house and one of our clients used Kent's company to do a small remodel on her house. - Aug 05, 2009 in Sacramento, CA

    Lead Source
  • They communicate very well! Sacramento contractors are a real bunch of loose cannons, they don't communicate, they will rip your kitchen out and then you don't see them for forever. There are some real crazy remodelers out here and that is why we chose Eberle, because we knew he would never do that. - Oct 25, 2006 in Sacramento, CA

    Communication
  • I really liked all the subcontractors and his staff is fantastic. - Jul 25, 2005 in Los Angeles, CA

    Employees & Subcontractors