I approached this project with great trepidation because it is generally considered that a major remodel will bring stress beyond belief. After much hand-holding thru the design phase, I was amazed that, once the actual demolition and construction began, things went very smoothly! Outside of the minor inconvenience of living out of a microwave and refrigerator in my dining room, the entire process was headache-free. I give full credit to Eberle and his team for making it so easy for me!
Member Profile
Eberle Remodeling is a Design-Build residential remodeling company specializing in complete kitchen, bath, addition, and whole house remodeling projects. Read more
As NARI of Sacramento's most award-winning member, they have won over 47 awards in both design and construction categories.
In business since 1985, their goal is to provide the highest level of communication, service, and value, with full attention to the details, thereby creating thoroughly satisfied clients.
Guildmaster Award Winner
2006 Guildmaster
2007 Guildmaster
2008 Guildmaster With Highest Distinction*
2009 Guildmaster With Highest Distinction
2010 Guildmaster With Highest Distinction
2011 Guildmaster With Highest Distinction
2012 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of the Remodeling Industry
Chrysalis Award
NAHB - Certified Aging In-Place Specialist
2008 Qualified Remodeler Top 500
Qualified Remodeler Master Design Award
Professional Remodeler Best of the Best Design Award
2007 CotY Award
2006 CotY Award
2004 CotY Awards
2005 CotY Award
NARI Certified Remodeler
NARI Certified Kitchen & Bath Remodeler
Greater Sacramento Valley Chapter of NARI
2009 CotY Awards
NARI - Universal Design Certified Remodeler
NARI - Master Certified Remodeler
EPA Lead-Safe Certified Firm
Guildmaster Q&A
Company History
Eberle Remodeling was founded in Sacramento, CA in 1985. In 1992 the company incorporated. Now in their 27th year in business, residential remodeling is the sole focus. Eberle Remodeling is known as the premier residential remodeling firm in the Sacramento area. The company has won 49 NARI CotY awards in design and construction categories on the local, regional, & national levels, as well as winning various other industry awards. Aside from creating award-winning projects, stellar customer satisfaction ratings provide further testament to Eberle Remodeling's commitment to providing their clients with the best value for their remodeling dollars.
Scope of Work
Roughly 15 years ago, the company became exclusively a Design-Build firm. Eberle Remodeling is a full-service remodeling company and primarily specializes in the design & remodeling of kitchens, baths, room additions, and whole house remodels.
Recent Projects
Recent projects included a NARI local, award-winning kitchen remodel in the $40,000 - $80,000 category. Also recently completed is another award-winning project in the Residential Interior, under $100,000 category. In addition, a + $500,000 whole house remodel was just completed. This project consisted of a kitchen remodel, a family room addition, dining room addition, bathroom remodeling, as well as flooring throughout.
Typical Workload
Typically, Eberle Remodeling runs 5-10 projects at a time, of all sizes, both large & small, & everything in between.
Team Makeup
Kent Eberle performs the design, estimating and sales functions for the company, thereby holding overhead costs down. A controller / office manager handles the office functions, while a production manager and numerous multi-faceted remodeling specialists (all long-term employees) handle the various remodeling tasks, including demolition, foundation, framing, masonry, window & door installations, finish carpentry, electrical & appliance installations, minor HVAC work, & sometimes drywall, & painting. They also employ long-term subcontractors primarily per installation of the finishes, such as cabinets, countertops and flooring.
Personal
Many years ago, Kent was trained as a physical education teacher and looks at the remodeling process as an educational process. The more informed the Eberle Remodeling client is, the greater the success of the project. Consequently, Eberle Remodeling goes to great lengths to ensure that their clients are educated, not only about the products, but also about the process. Creating realistic expectations also goes a long way toward ensuring the success of a project.
More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?
Eberle Remodeling has created satisfied clients by focusing on the details. The devil is in the details and Eberle Remodeling tries to keep the devil away by focusing on the extensive communication of the details and by thoroughly educating the client. In addition, they always strive to do what we say we are going to do....in a word, they have "integrity". Our Guild Quality ratings also reveal a 99.25% trust rating from our past clients who responded to the surveys. Trust is what remodeling is all about. If you don't trust the folks you have working for you, it's not going to be a good process.
Client Profile
Eberle Remodeling works primarily in the greater Sacramento area and they try to stay within 30 - 40 miles, or so, of their office. Their client base comes from all types of professions, with referrals & repeat business making up the bulk of their projects.
Approach to Working With Clients
Most folks have a very good idea of what they want & what they like. Eberle Remodeling's focus is to act as a guide for their clients, to bring out the best in what their client wants and improve on their vision. Their goal is to have everything decided & dialed in with respect to the design, the product and the entire scope of the work, before they begin construction. Making decisions on the fly can make for a stressful and drawn out remodel process. Doing the details up front, prior to construction, is absolutely the best way to minimize problems once construction starts.
Contract Structure
Eberle Remodeling prefers to do fixed-price contracts, although on occasion they'll do a time and material (T&M) contract. Fixed price contracts allow for dialing in as many of the details & costs in advance of construction. Although, a T&M contract is especially effective when they have a client who can't make up their mind or changes their mind daily. It's extremely difficult to schedule on projects like this, so it takes more patience from both parties.
How do you use technology in your work?
Eberle Remodeling uses computers and cell phones. They have a large HD TV in their conference room to display CAD drawings in 3-D. It's extremely effective and impresses clients with the "vision" for their projects. They use e-mail to communicate and update their clients, even if it's just checking in or confirming decisions that might have just been made recently.
Ongoing Staff Training and Development
Eberle Remodeling has in-house safety training meetings and views educational training tapes on a bi-weekly basis. They also discuss client interactions, clean up, building code requirements, and methods of ensuring quality
Motivating Employees
They motivate their employees by patting them on the back when a job is well done, through continuing education, by allowing them to take the time to do quality, award-winning work and by compensating them fairly (equitable wages, health care contributions, 401(k), gas / vehicle allowance).
Why are you a builder?
Truthfully, about 30 years ago after college, Kent needed a job. However, after working in the trades for several years, he found that he enjoyed being outside and working with his hands, designing in the field, and figuring things out. Owning a full service remodeling business is a lot of hard work, it's not for someone who wants to just put in their time and collect a check. There are so many hats to wear and there's so much to learn in every aspect of the business. There's never a dull moment or a want for something to do. Doing Design-Build allows for a creative outlet. It demands even more creativity to design to a budget. This is definitely a challenge on every project.
Building is a notoriously demanding profession. How do you avoid burnout?
Kent makes it a priority to work out at least 3 times per week. It definitely improves his mental outlook.
What should clients bring to the table and contribute during the construction process?
Clients should enter the construction process with an open mind. They should be aware that there will be disruptions and that there will still be decisions to make once walls are opened up and discover what's within them.
How do you market your company?
Eberle Remodeling primarily tries to stay in contact with their past clients with a company E-newsletter and post cards featuring our award-winning projects. They also advertise monthly in local, magazines, as well as in geographic area specific newspapers where they typically work. They typically do one home show a year - sometimes more. They give wine to past clients at the end of each year. It's made by a company in Paso Robles, California, and it just happens to have the same name - Eberle.
What are the biggest challenges facing companies like yours in the building industry?
There are constant challenges in owning a remodeling business - whether it be health care, worker's compensation, or many of the other current economic conditions. Their goal is to be proactive, but at the same time keep it going with business as usual. They have tried & true systems that serve our clients very well. They won't cut corners, even in a very competitive market. When the owner's name is on the business - you really care about how people are treated. They constantly strive to do a better job, even though we have a long history & proven track record of providing high-quality remodeling experiences for our clients.
What are some challenges facing your business right now?
Keeping employees busy with a steady flow of work is probably the most difficult task that Eberle Remodeling (and most any remodeling company) is continually faced with. However, this can change rapidly and typically does.
How often do you work directly with an architect?
For several reasons, they don't work with architects. Their Design-Build process starts with the discussion of a budget - and not necessarily the client's stated budget, but a realistic target budget that is generally determined in advance where possible. Architects may not be well-versed in costs, and as a result, what's designed sometimes doesn't get built. Eberle Remodeling's number one interest is to have the smoothest remodel process that they can have. The more hands that are in the pie, the less opportunity there is to have a successful project. By guiding clients through the design, product selection, and construction phases of their project, they are in a much better position to create a happy, satisfied client.
What's next for your company
To continue to provide our valued clients - past, present & future - with the best remodeling experience & most value for their dollar for many years to come.
Is there anything else you'd like people to know about you and your company?
The company's success has been due in large to doing the details, communication, education, a lot of hard work, and integrity. In addition, having dedicated, hard-working, long-term, employees makes it much easier to maintain consistency and quality. Much of their success can be attributed to their talented & dedicated staff.
Customer Feedback Summary
Of 110 customers surveyed, 107 responded
Likely to Recommend
Budget
Clean & Safe
Communication
Construction Quality
Employees & Subcontractors
Expertise
Problem Resolution
Professional & Organized
Punchlist
Schedule
Trust
Value
Recent Reviews & Published Comments
Eberle came to me as a referral from a family member who had an exquisite bathroom remodel done!
Eberle Remodeling designed and remodeled my kitchen and laundry room. The finished product far surpassed what I had envisioned for it and I am pleased beyond words. The entire team was respectful of me and my home and was always very courteous. Not only would I recommend them to friends, but I will use them again when I am ready to remodel my bathroom!
I found that Eberle works with only the best crew members and sub-contractors and it is definitely reflected in the quality of their workmanship. They take pride in their work and it shows!
Staying within my limited budget was very important to me and I was particularly impressed with Eberle's willingness to take the time to show me alternatives that would give me the kitchen I wanted without over-extending the costs.In several instances, he directed me towards products that I had not considered because I was concerned about the higher price-line. As it turned out, his recommendations for cabinetry and appliances were superior to those that I would have found at 'big box' stores and we were even able to contain the costs, thanks to discounts given by virtue of his referral. Nicely done!
One has only to look at all of the awards Eberle has received over the years to know that their expertise is unquestionable.
Mr. Eberle is very friendly and easy to work with.
Communication and quality of staff-- the crew is exemplary.
They addressed any concerns immediately, were professional, and kept flawlessly on schedule!!Kent's presentation was incredible!
We highly recommend Eberle Remodeling to those who value a job very well done. We asked for workmanship and products that would perform for the next 25 years and we believe that Eberle delivered.Our remodel consisted of major remodel to kitchen and baths, as well as the addition of a rear entry and powder room. Electrical and plumbing systems were updated.
The Eberle team took our vision and crafted fabulous living spaces from kitchen and baths to bedrooms and entry. The craftmanship was outstanding. The team members offered many suggestions that enhanced the final production.
I like working with them so much that my husband and I are having them remodel my sister's kithchen. I know the job will be done right. You get what you pay for with Eberle Remodeling.
The whole process was not as bad as I thought it was going to be. I felt that the staff wanted me to be happy and I was #1. They had wonderful personalities and I felt very comfortable having them come into my home. My dogs even loved them!
None. Quality at it's best. I was in the "New Home" industry for 11 years and Eberle had the highest quality craftsman on staff and kept their Subs at a high standard. I was exctremely pleased with the craftsmanship, attitudes and professionalism of the entire process.
Eberle Remodeling developed a detailed plan and schedule for our project, and stuck to both. We had few surprises.Leonard, the project manager, was a real asset in terms of coming up with on-the-job solutions and ideas for improvements.
Wonderful employees. A joy to have around.
They were superlative in every way.
I have talked to many friends and family about their remodeling experiences. Our experience with Eberle Remodeling was by far superior to anyone else's experience with other contractors. I would recommend them to anyone.
Eberle remodeling displayed a high level of integrity and honesty and fairness. The communication was incredible and everything was clearly explained to us throughout the entire process. They were highly organized and on schedule, and on a couple occasions worked and had subcontractors work overtime to keep on the schedule.
Communication was stellar!
Great workmanship, kept me informed of the status of each phase of the project, and completed project on timeline.
they are professional and experienced. Completed job is up to our expectations. Always tried to start and finish on schedule.
The kitchen was the best part, it turned out better than we thought it would.
We look forward to doing business with Kent and his team again in the near future.
Providing a detailed schedule, keeping to it and finishing on time.
I've used Eberle Remodeling in the past. Their process works, I've always been very satisfied with the quality of work, and their people and subs are top of the line.
We used Eberle 2 other times in the past and were very happy with the work.
Each worker was a master craftsman in his field. The quality of the work exceeded our expectations.
Eberle remodeling never fell short of our expectations!
This is the second remodeling job that Eberle has done for us. They are the best.
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Guildmember since 2005
As a GuildQuality Guildmember, Eberle Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Eberle Remodeling in Sacramento, CA; Carmichael, CA; Fair Oaks, CA; Granite Bay, CA; Folsom, CA; Los Angeles, CA; Gold River, CA; Roseville, CA; Elk Grove, CA; Citrus Heights, CA; and 16 other cities in California.
In this report, Eberle Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in August 2005. In that time, 107 out of 110 customers (97%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
Eberle Remodeling received feedback from a customer in Sacramento, CA.
05/01/12
Eberle Remodeling received feedback from a customer in Newcastle, CA.
04/06/12
Eberle Remodeling received feedback from a customer in Sacramento, CA.
02/27/12
Eberle Remodeling received feedback from a customer in Gold River, CA.
02/02/12
2012 Guildmaster Application
Eberle Remodeling is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Eberle Remodeling must survey all
of their customers.
The review period for this member is closed.