Improving your quality control for a start. Train your finishing managers to actually manage the build and subcontractors. You brag about how you find and fix issues, both pre and post sale, but then you spend your time trying talk me out of the problem.

My grandson and his wife were going to play pickle ball but were told to leave. I am very upset because I had a broke arm and problems walking and could not meet them. I pay my dues and tired of people running them off. I am disabled you should tell people to quit running people off. Should be special concerns taken.

Everybody who works at Windsong has been marvelous. Kristi Campbell and Jane in sales, Steve Bronner, and Chris have all been very delightful, kind, enthusiastic, and concerned.

Recognized Excellence

Recognized Excellence - I would like to recognize Joyce Shell and the builder, John

Buying process was very good, professional team all around. Organization was very responsive and prompt with any questions. Would highly recommend the builder and all the staff. Very happy with Maderia and our new home.!

I think the house is built pretty well and the layout of the house is great!

Quick to handle all our warranty issues

The HVAC contractor (Staton Heating & Air) utilized to address warranty issues is very disappointing. It appears their primary strategy is not to correct a problem, but to deflect and “gaslight” the customer into believing there isn’t a problem. After, several visits, I had to bring in another HVAC contractor, on my dime, to correct a noise in the system. Staton reflects poorly on Windsong.

I looked at several other 55and older communities, but Windsong Properties have so many features and the communities are built well and are beautiful inside and out, I just wanted to live in their homes.

Communication is awful. Unfinished work in the new development, builder was so ready to get out…I could go on and on

we would, and have, recommended both our neighborhood and other Windsong properties to other people who ask us about our experiences.

Great sales and construction staff. Love our floor plan. Pleased with the options we were able to select.

Design Center Communication

Design Center Communication - Loved Amy. She was very helpful and very patient!

Sales Community Presentation

Sales Community Presentation - The sales team here is great. Very knowledgeable and personable.

The sales office was very friendly and kind! They understand an 55 and beyond community!

Recognized Excellence

Recognized Excellence - I would like to recognize Brian and Chris for their exceptional service.

The quality of the home is excellent so far

It would give me great pleasure to recommend Windsong to any of my family and friends to construct their new homes.If I had to do this again, I would still choose Windsong Builders. They are quality builders!

Recognized Excellence

Recognized Excellence - All of the men worked very diligently and professionally. I would like to thank Mr. Vann and his entire team for creating and manufacturing my dream home to be such a beautiful and safe environment to live. Every part of the structure of my home was carefully considered and well planned!

Additional Comments

Additional Comments - This is my second brand new home, but I don't recall the builders of my first new home ever showing this much care and concern.

Windsong provided a well-built, quality home. They had an easy-to-work-with sales staff.

Construction Quality

Construction Quality - Windsong had good craftsmanship.

Recognized Excellence

Recognized Excellence - Christy, the sales agent, was wonderful from the beginning to the end.

I Love this house!!!!

Recognized Excellence

Recognized Excellence - John and Brian, builder team. And Steve Bronner. All have been extremely responsive and helpful on any request or question. I’m totally impressed with the customer service!

I am answering 5 on this question ONLY because of Gabby in Warranty, Steve in Warranty, Brett in site management, and Christi in sales. Without these specific people, I would answer differently. Without these people, I was having difficulty giving WINDSONG, the company, a higher score. I will say that Windsong was smart enough to want to save their reputation by hiring these people, based on my previous experience with prior employees.

They handled everything nicely.

Recognized Excellence

Recognized Excellence - Christy was very nice and helpful, and so was Gabby and Chris.

Additional Comments

Additional Comments - We are delighted with our home. We weren't sure if it'd be too small, but it's perfect.

If a service is being provided by a Windsong employee, they should come prepared with all the necessary tools to complete the job.

Recognized Excellence

Recognized Excellence - Chris was exceptional.

Additional Comments

Additional Comments - We have been very happy with our new home.

I've had a great experience with Windsong and as a matter of fact, I have already recommended to 2 friends, one of whom has started inquiries for phase 4.

Additional Comments

Additional Comments - The customer care was very good.