Quality of homes and customer experience

Recognized Excellence

Recognized Excellence - Reagan Anderson has been very helpful in replacing my defected oven ! Everybody had been very helpful and I love my home!!

Recognized Excellence

Recognized Excellence - I am pleased to recommend Gabby for her outstanding work at Windsong. Throughout our interactions, Gabby has consistently demonstrated professionalism, reliability, and a genuine commitment to providing excellent customer service. She is knowledgeable, responsive, and always willing to go the extra mile to ensure questions are answered and concerns are addressed promptly. Her attention to detail, positive attitude, and strong communication skills make her a valuable asset to the Windsong team. Gabby approaches every interaction with kindness, patience, and integrity, making the homebuilding process smoother and more enjoyable. Her dedication to her work and her commitment to customer satisfaction are truly appreciated. I highly recommend Gabby and thank her for the exceptional service she has provided. She represents Windsong with professionalism and excellence, and it has been a pleasure working with her.

I would recommend Windsong, a very nice community.

Additional Comments

Additional Comments - I would like to say, is that Gabby is a person that knows how to take care of business, she's very knowledgeable and gets the job done. Has heart of gold very nice person and easy to work with.

Recognized Excellence

Recognized Excellence - I would love to recognize Gabrielle Martin for her exceptional service

Windsong is such a unique builder in that they have the flexibility and willingness to create solutions for individual concerns and requests. Everyone from Windsong that I encountered made me feel like I was the most important customer and that they would do everything in their power to make sure that I was happy, satisfied and taken care of during the home buying process. The communities that they build have intentionally been designed to create the feeling like we are all one, big family. Windsong also puts a lot of thought into the landscaping, amenities and water drainage that really makes their neighborhoods still look amazing after decades.

Quality of the house but most importantly the service I received when we had an issue
Gabbrial Martin is a pleasure to work with she made sure all our issues were addressed with no excuses.

Construction Quality

Construction Quality - I’ve owned several houses before this and the quality was the best I’ve experienced.

Recognized Excellence

Recognized Excellence - Gabbie Martin she was a pleasure to work with is the perfect person representing Windsong.

Recognized Excellence

Recognized Excellence - I would like to recognize Gabby Martin; she has been exceptional to work with throughout the warranty process. My requests have been handled expediently and professionally. Gabby is committed to ensuring each home owner loves his or her home. She does not just want them to be satisfied with it but to love it. For that reason, I would recommend Windsong to anyone.

Additional Comments

Additional Comments - This has been the best buying experience I have ever had. Buying a new home is a major purchase, both financially and emotionally. Windsong is committed to taking the worry out of the experience. I have never purchased a home from a builder who is so dedicated to customer satisfaction.

Sales and design are rock stars.

Recognized Excellence

Recognized Excellence - Christy was very nice and helpful, and so was Gabby and Chris.

Additional Comments

Additional Comments - We are delighted with our home. We weren't sure if it'd be too small, but it's perfect.

Recognized Excellence

Recognized Excellence - Kristi Campbell, my salesperson, was great. Gabi has also been great to work with on the follow-up. Chris, the builder was very helpful in the initial stages, immediately fixing stuff early.

Construction Quality

Construction Quality - Windsong had good craftsmanship.

Recognized Excellence

Recognized Excellence - Christy, the sales agent, was wonderful from the beginning to the end.

Better hand off from the builder to the HOA

Recognized Excellence

Recognized Excellence - Everyone we worked with has been nice and helpful but truly appreciated the proactive approach and follow up with the 11-month walk through support from Gabrielle and Jesse!

Windsong has great reputation and has meet all of our expectations.

Recognized Excellence

Recognized Excellence - Gabby Martin has been great. She has been so helpful in making repairs and helping troubleshoot and find vendors to fit our needs.

Windsong is a great builder group with such quality work and style. Above and beyond other builders work I have compared.

Builder Communication

Builder Communication - They have all been wonderful through the whole process.

Builder Team Experience

Builder Team Experience - Answered everything and made me comfortable with all my choices.

Construction Quality

Construction Quality - Everything was quality great craftsmanship.

Recognized Excellence

Recognized Excellence - Kristi and Chris were so amazing! Very thorough and on top of their game. I couldn’t ask for a better team!

Built quality, too many build quality issues

Warranty Communication

Warranty Communication - Gabbi is amazing!!!, very helpful and always fast responding

Additional Comments

Additional Comments - It has been a great and smooth process!, thank you for all your hard work

Recognized Excellence

Recognized Excellence - Chris Schneeberger is amazing - he has gone above and beyond with his communication, responsiveness, professionalism and follow-up. Kristi Campbell made the entire process as stress-free as possible; her knowledge and communication every step of the way made things seamless.

9

Everyone we met is so nice. They care about the customer, do quality work, and do what they say they are going to do. I think you get great value for the money.

The community appearance, the quality and workmanship of construction as well as the design of most of the floorplans specializing in comfort and accessibility for 55+ buyers.

Builder Communication

Builder Communication - Brian, my builder has been great to work with. Very responsive, thorough and takes time so you don’t feel rushed by him.

Not sure i would. Been a bit of what i call bait and switch. First few phases, plenty of landscaping, houses had more options and now very cookie cutter. More limitations so this is impactful

Recognized Excellence

Recognized Excellence - Diane Miller was fantastic with communicating with me along the process.

Recognized Excellence

Recognized Excellence - I do want to recognize Gabby for going over and above, assisting me with wrapping up the one year service. She’s been on top of the follow up and has kept me updated almost in a daily basis.

Additional Comments

Additional Comments - I really do love my house and the neighborhood. The single floor layout has been perfect for me, but I still have a lot of space. I’m looking forward to having continued enjoyment for years to come.

Recognized Excellence

Recognized Excellence - As I said above Gabby was my go to and really a great person. Very personable, caring, she makes you feel your concerns are important. She’s great at her job.

I just like their build quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Alicia, the sales agent, and John, the builder.

Additional Comments

Additional Comments - Overall, it has been a very nice experience.

Several items were not corrected before the 12 month warranty period expired