We had difficulty dealing with Window Nation.
Overall, the windows are fantastic and look amazing. The installation team was top-notch, but I had a damaged screen, and it’s been over a month and I’m still waiting for the replacement.
Installers were great
Good work.
Employees are courteous and knowledgeable. Timeliness usually happen sooner than expected.
Quick response...very professional
The workmanship is horrible. My doors were installed in February, and after 2 services they still haven’t fixed the shoddy workmanship. They have yet to schedule another service call to make it right.
Pricing is a little steep
Clean, quick, kind and very nice windows.
Sales man lied to me about many things. Biggest one was told me it was a ten year loan when it turned to be a fifteen year loan.
I was very pleased with Ryan Hume and the time he took ti answer all my questions, in order for me to make a clear choice. I did not feel pressured.
From start to finish, the whole project was seamless.
Good salesman great windows and quality installation!
The windows are of good quality. We've noticed that a lot of the drafts are gone. Depending on the weather outside, the windows keep the cool or heat in, and the installers were very professional. They completed the entire house in less than a day.
I asked them questions and they answered me. They did their job very well.
Very professional
Installation was sloppy. Caulking was smeared and gloopy. Black scuffs and smudges all over every window's trim. Vinyl shavings everywhere outside. Exposed nail heads and screws. Vinyl siding damaged by sawzall during removal of old windows. Patio door was damaged during installation. Visible spray foam on exterior. Window quality also looks substandard. Frayed edges of cut vinyl and metal grid inserts. Fusion welds are lumpy. One window had scratched glass.
Not happy with several things, length of time on when installation would happen, and no communication from WN. Financing company, and sales rep, where once he got the contract, no communication till I was unhappy.
Very upset over the lack of transparency after the sales process.
Prompt,professional conduct, quality work. Cleaned up worksite,courteous representatives and work crew.
The personality and integrity of the kid I met at the tent at dyngus Day, the young man that came to sell the windows, and the two young men who installed them.
Kept to schedule. Quality windows
Overall experience was positive. The installation team did a great job!
We had a very personable sales rep ( he was at the house for hours...) come out who sold me 4 standard windows for $7K . I later found out that I had only 3 days to cancel the job by one of your rude c/s phone guys. I also found out that was WAY too much money to pay for 4 crank windows. It took the installer less than 4 hours to put them all in and one of the frames was cracked so he ha to order another one which is yet to be relaced. Except for Tori from your call center, all were polite so no problem with that part of your team. I had double slides installed by Universal about 6 years ago for $2k. In comparison, you can understand why I am not happy with the expereince.
I love the windows. The men that put them in were courteous and very efficient. I watched as they installed them and I could tell that they were professionals.