GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Whole house remodel (643)
Custom home (556)
Interior painting (11)
Water damage restoration (9)
Windows & doors (7)
Exterior painting (6)
Plumbing service job (6)
Kitchen remodel (5)
Bathroom remodel (3)
Electrical service job (3)
Roof repair (3)
Drywall repair (2)
Pipe or leak repair (2)
Structural repairs & reinforcement (2)
Covered porch (1)
Energy efficiency upgrades (1)
Entry doors (1)
Home for sale (1)
HVAC service job (1)
New home (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Whitlock Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Whitlock Builders in Charlotte, NC; New London, NC; Mooresville, NC; Waxhaw, NC; Davidson, NC; Lake Wylie, SC; Matthews, NC; Cornelius, NC; Huntersville, NC; Catawba, NC; and 8 other cities in North Dakota, North Carolina, Minnesota and South Carolina.
In this report, Whitlock Builders has published a summary of the customer feedback they've received since they joined GuildQuality in October 2004. In that time, 443 out of 666 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2018.
Whitlock Builders surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Whitlock Builders customer, if your project doesn't match the above exceptions, and if Whitlock Builders completed work for you after October of 2004 but you haven't yet received a survey, please let us know.
Whitlock Builders is a candidate for a 2018 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Whitlock Builders must survey all of their customers, with the following exceptions: Projects under $1,500. The following clients have asked to be removed from the survey list - Lamarre, GKR Acres, Gaylord. Due to severing of relationship we have chosen not to survey Stewart and Sokal..
If you are a recent customer of Whitlock Builders and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Whitlock Builders's application.
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