GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Whole house remodel (625)
Custom home (556)
Interior painting (11)
Water damage restoration (9)
Windows & doors (7)
Exterior painting (6)
Plumbing service job (6)
Kitchen remodel (5)
Bathroom remodel (3)
Electrical service job (3)
Roof repair (3)
Drywall repair (2)
Pipe or leak repair (2)
Structural repairs & reinforcement (2)
Covered porch (1)
Energy efficiency upgrades (1)
Entry doors (1)
Home for sale (1)
HVAC service job (1)
New home (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Whitlock Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Whitlock Builders in Charlotte, NC; New London, NC; Mooresville, NC; Waxhaw, NC; Matthews, NC; Cornelius, NC; Davidson, NC; Huntersville, NC; Lake Wylie, SC; Catawba, NC; and 7 other cities in South Carolina, North Carolina, North Dakota and Minnesota.
In this report, Whitlock Builders has published a summary of the customer feedback they've received since they joined GuildQuality in October 2004. In that time, 434 out of 648 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2017.
Whitlock Builders surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Whitlock Builders customer, if your project doesn't match the above exceptions, and if Whitlock Builders completed work for you after October of 2004 but you haven't yet received a survey, please let us know.
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