We have been extraordinarily pleased with the Whitlock experience. It all starts with the people. Scott, Steven, Tyler, Richard, Mark, Monty, Josh, and Heather have all been teammates that we have interacted with. Great people. Great attention to detail. Great focus to get things done in a prudent and cost effective manner. People make all the difference. They have a great team. You can also see this in the interaction with the sub contractors. We have been so pleased with progress to-date.
Do what you say you will do and always on time.
Additional Comments - Overall, I would give Whitlock five stars. Because of a mid-job employee change, some issues did develop, but they handled them professionally. Having done several renovations, I know that problems are part of the process, so did not lower their overall rating. They do want to exceed expectations and will do what they can to right any issues.
Additional Comments - I have done a project with them before and would again. Excellent and Professional.
Additional Comments - They are the only builder we would use. We are totally satisfied.
Additional Comments - Your team has done a great job for our family for many years. We are thankful to have you on our team.
Additional Comments - Professional and courteous
Additional Comments - Paul, Ethan, and Brian are the best! Get things done quickly and keep in touch so I know what is happening and when.
Additional Comments - First and foremost it was an absolute pleasure to work with Cliff Newbury and Mark Haggard. My wife and I were very impressed and thankful for all of their hard work and dedication to our project. They are both true professionals and extremely knowledgeable about their craft.Our weekly Wednesday morning meetings were by far the most helpful. Not only were we able to see the progress first hand but the face to face interaction is where we were able to problem solve very effectively. There were many examples but some major decisions regarding the stairwell, the hardwood floors, and the roofing were just 3 that stick out that could only have been effectively solved in person. Another reason that a customer should choose Whitlock is because of their expertise to fully complete a project with the highest quality. We always found everyone at Whitlock to be very professional in every interaction. There is a relationship of common respect and trust that needs to be built when hiring a contractor and we found that with Whitlock. Another aspect that was refreshing was when there were issues/problems, they were handled in a calm and effective manner causing us not to stress as an outcome. Communication back and forth was easy and effective; never had to say anything twice. The job site was always clean and safe. Cliff and Mark always went above and beyond to make sure everything was completed to our liking and knew our vision of what we wanted for the outcome of the project. Thanks Rich and Courtney
Future Needs - We do not anticipate any additional remodeling at this time. If a new construction project does arise, we would definitely use Whitlock, if possible.
This was not a 'build' job, but a maintenance issue, specifically concerning the infestation of honeybees in our attic wall during a summer vacation. Whitlock found a beekeeper, cleaned and replaced the insulation and drywall that was affected, plugged up a hole that could have been an entry point, then cleaned the attic of any residual evidence of the honeybee invasion including sweeping the entire space. They took care of the problem quickly and efficiently. Very pleased with their service.
Whitlock has done a large number or projects for over many years and all have been done with expertise and the sights have all been kept clean and neat. I have never had to come behind them to clean up or double-check.
We have used them on 2 occasions and have been extremely satisfied. We would recommend them to our friends. They built a house for us and then did a redo for a leak on another. That was a really hard job.
We have had a relationship for 50 years with Whitlock Builders. They built our house in 1967. I was in contact with them back in late 1965 when the founder was there. I have a long relationship with Whitlock and they have always been great. The person I have been working with directly is a little slower than I would like at times, but they are professional and polite. The Whitlock brothers who have taken over since their father has passed away couldn't be more of a gentleman and are terrific people.
Additional Comments - We are working with Whitlock on the future projects.
Whitlock Builders exceeded all of our expectations. Their support systems and guidance were invaluable and our Project Manager was a perfect match for us. We now have an amazing home of such fine quality and couldn't be happier.
The Supervisor was absolutely amazingly wonderful. He went far beyond his duties to help me.
Additional Comments - I had trusted them for 16 years to help me whenever I needed, and they have always come through with flying colors.
They have always been excellent anytime they have helped me.
I have used Hubert Whitlock for many years and have been very pleased with everything they have done for me.
Hubert Whitlock Builders are the best!!! Thank you Richard Reif
Hubert Whitlock Builders remodeled our kitchen last year and we were so pleased we asked them to remodel two bathrooms and bedrooms with the same results .Employees , staff and subcontractors could not have been more friendly and courteous .
Additional Comments - We highly recommend Hubert Whitlock Builders to all our friends .
Additional Comments - We love working with Hubert Whitlock Builders. They have been so professional and so good at their work. We have been very pleased with every project!
Additional Comments - We have had such a great experience with Richard, Tyler, and the team that we'd ideally like to use Whitlock Builders for ALL of our future projects - large and small! Richard was professional, conscientious, and thorough, and all of the guys who worked on our project were, too. Thank you all so much! Sincerely, Mitch and Lindsay Hyatt
Whitlock and our architect, Don Duffy, worked extremely hard to produce a very high quality project. This same team designed and built our primary residence
Additional Comments - The lake house project was a difficult one due to numerous problems caused by the original builder. The punch list is remarkably short for a project of this complexity and all items will be resolved in short order. We are happy campers!
This was our third remodetling project with you. Even though this 2 bathroom remodeling job was miniscule in comparison to your other present work, we felt that your entire staff made us feel special and just as important as if we were building an entire house. Neighbors even commemted on your efficiency and workmanship, and contrasted that with their remodeling experiences. We told them..."you get what you pay for..."We wholehearledly recommend your work and appreciate uour attention to detail. We also love your gift of Christmas cheesecake!Dr. And Mrs. William Herndon
Hubert Whitlock Builders is a wonderful company. They do what they say they're going to do and they do it on time. I would recommend Hubert Whitlock Builders to anybody and everybody.
Expertise - They have done a excellent job.
Hubert Whitlock Builders built our house in 1977, and we have lived in the house since then. Quite happily. So of course, I want them to do the work when something needs to be done. We have a long standing relationship with them.
Our experience with Hubert Whitlock Builders was very good. The quality was exceptional. Our personal relationships with the employees, including Charlie the superintendent, were amazing. Charlie worked very hard to get us what we wanted and we are very happy with the results.
The quality of all of their work was very good. Their workers were very knowledgeable in what they did. I would use Hubert Whitlock Builders again.
I expected quality work, on budget, and in the time frame outlined when work was begun. Furthermore, I realized that this is not usual in the construction industry, and I knew that the costs of my needs would be greater than the norm for the industry. As has always been the case, over my 12 year association with Whitlock, they delivered.I would not hesitate to call on them again, or to recommend them to a friend.
Hubert Whitlock Builders had a very difficult project to work with, they were correcting someone else's mistake. No one really likes to have to do that. They dealt with everything professionally and to our satisfaction. They made it as easy for us as they could.
Easier Than Expected - They were great!
I think Hubert Whitlock Builders are great. I've known them for years. I couldn't have had more confidence in them, and everything was just as I expected, even better sometimes. Keep up the good work.
We very much enjoyed the renovation from beginning to end. The professionalism of everyone involved was remarkable, Charlie Thomas was here every day, often more than once and he led the project flawlessly.If we ever have another need we will call Hubert Whitlock first
I've been using Hubert Whitlock Builders for years. They are reliable and always deliver high quality. You get what you pay for with Hubert Whitlock Builders. They are a great company.
I have used Whitlock Builders for many projects in my home in Charlotte, North Carolina. Usually I have been out of town when they were doing the job. I have never had to come behind them to check and never have had to have anything re-done. At the end of each day the job is cleaned up and at the completion it is neat as a pin.
I think Hubert Whitlock Builders is very reputable and a fair firm to work with. They have built and remodeled a couple of houses for us and we would use them again.
As usual,it was a very good experience working with Hubert Whitlock Builders. I would highly recommend them to anyone. I especially enjoyed working with Dennis James. He is a very capable and agreeable young man. Thank you.
Additional Comments - I was perfectly satisfied.
Additional Comments - They do an excellent job. I wish everyone did as well as they do with timeliness and quality. They do a fantastic job. They make it easy for us. It is a pleasure to work with them. I am glad that they have been handling projects for us.
Employees & Subcontractors - You have a very very friendly, professional and courteous group. Scott constantly went out of his way to make sure we were comfortable and happy. He always made time to meet and answer all of our questions.
Likely To Recommend - overall for a project of this scope i am very satisfied. If i was going to do it all over again you would be at the top of my list for builders.
Additional Comments - Again, i am very happy with your whole group. Scott was great and I feel like is a huge asset for Whitlock. The project manager is really the person that gives you a good or bad feeling for process and the company. He bent over backwards to try and meet our needs and make us happy.
Likely To Recommend - Yes, I have recommended Whitlock Builders to friends and family and have continued remodeling needs too.Also would like to do bathrooms in near future again. Whitlock Builders is excellent is excellent and outstanding.
Additional Comments - They are excellent. Have worked with them since l989 on different homes. Always more than pleased with their finished project.
Additional Comments - I have recommended them to others and will continue to recommend Whitlock Builders.
Future Needs - Yes, and we've used them off and on for the last 13-14. On our next projects, we'll definitely be using Hubert Whitlock Builders.
Future Needs - Yes we do. We are going to do some more remodeling and Hubert Whitlock Builders is going to do it for us. We were very pleased and satisfied with their work.
Additional Comments - We were very pleased with what they did and we are going to return and have them do more for us.
Additional Comments - The people from Hubert Whitlock Builders, from the employees to the subcontractors, are always very professional and high quality individuals. They always follow-up to ensure we are completely satisfied. All around, Hubert Whitlock Builders, is a top-notch company.
Future Needs - Yes, we are starting another project with them June 1st 2013....
Trust - I definitely trust them to follow through on commitments.
Additional Comments - I've worked with Hubert Whitlock Builders for 10 years now. They are a superb company, and they're the only construction company I use. I recommend them all the time to people in my neighborhood, and I'm a huge fan.
Additional Comments - I've been very pleased with HWB, and in particular with my job supervisor, Charlie Thomas. My renovation, which was a complete renovation of a condo on the 5th floor of a 22 year old mid-rise building, was challenging and I enjoyed the five month process and am thrilled with the results.
Additional Comments - Cliff, as usual, did a wonderful job with a very unique and custom item. He anticipated challenges and solved them in advance. Excellent job and very, very pleased. Thank you!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Whitlock Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys