Always responsive and great attention to detail
Exceptional build quality, excellent contractors.
Overall the Whitlock team did a very nice job with our home. We had a favorable overall experience during planning and construction and that has continued until today. We were very pleased with the efforts of Richard Reif that served (and continues to serve) as our primary project manager. We are still working on a few items to complete, but for the most part, the home was finished with high quality and considerable care. I think building during COVID presented several challenges that the Whitlock team had to navigate - labor costs, labor delays, illnesses, supply chain issues with materials, etc... We do not fault Whitlock with those issues - more environmental. Taking a step back, we worked as a partnership through the process which is critical for mutual success in a home of this magnitude.
There is no construction company that I would trust more. I know from prior building experience with Whitlock the quality of their work, their people and their company. I recommend them without reservation.
Excellent quality and service
Always a great experience. Professional and efficient. Always focused on excellence.
You get what you pay for.
Only positive results with no matter what I had done no matter how big or small.
Additional Comments - I think they do an excellent job and Paul really keeps up with what’s going on -follows through on jobs they do for us even when we are t there and makes good and fixes all problems . I respect and admire Paul very much he has integrity and does what he says he’s going to . All the workers are very respectful . Nathan was great when he oversaw a job for us .
Professional, creative, thoughtful, thorough
Future Needs - We always use Whitlock Builders. They are the best in the business.
We have been extraordinarily pleased with the Whitlock experience. It all starts with the people. Scott, Steven, Tyler, Richard, Mark, Monty, Josh, and Heather have all been teammates that we have interacted with. Great people. Great attention to detail. Great focus to get things done in a prudent and cost effective manner. People make all the difference. They have a great team. You can also see this in the interaction with the sub contractors. We have been so pleased with progress to-date.
Expertise - Richard has done an exceptional job on the progress to-date. Great weekly communications as well.
Professional & Organized - Patient. Detailed. Thoughtful. Good listeners. All attributes I would use to describe how they operate.
Schedule - So far things have gone very well. It is a large project and there are new challenges in 2020 with the COVID environment, but they have been able to successfully keep the project moving ahead.
Budget Consideration - So far, so good. We have had a few changes, but they are well explained and understood by all parties.
Construction Quality - Very pleased with the work. Excellent relationships with sub contractors also give us confidence the job will be done incredibly well.
Communication - Detailed weekly communications including in depth photos. Also, nice explanations surrounding change events. Also coordination with outside vendors has been great (plumbing, appliances, decorator, audio-video, etc...)
Problem Resolution - There have not been any problems to-date. I have no concerns about resolution if matters arise. They are very client focused.
Clean & Safe - I have not seen a job site so focused on safety. Very impressive. The job site is kept neat, clean, and detailed specs throughout. The cleanliness is important as I have severe allergies.
Employees & Subcontractors - Great people all around. This extends to the subcontractors. We feel very confident in all the trades.
Value - Whitlock may charge a premium, but you get a premium product. There is tremendous value in what they do and how they operate.
Trust - Without question, I trust the team and their process.
Additional Comments - To-date, could not be any more pleased with the team and the experience. Also, Whitlock helped address some needs at our temporary house - they were great and helped bring peace of mind to our family. Thank you all very much. Whitlock is clearly the best in the business and we now understand why they carry the reputation they do.
Do what you say you will do and always on time.
Schedule - Agree in spades
Budget Consideration - Never a problem
Construction Quality - Great subs
Value - Worth the extra
Additional Comments - Overall, I would give Whitlock five stars. Because of a mid-job employee change, some issues did develop, but they handled them professionally. Having done several renovations, I know that problems are part of the process, so did not lower their overall rating. They do want to exceed expectations and will do what they can to right any issues.
Problem Resolution - Never a disagreement
Value - Whitlock is a bit expensive but the quality, dependability, service and end result are worth it.
Additional Comments - I have done a project with them before and would again. Excellent and Professional.
Additional Comments - They are the only builder we would use. We are totally satisfied.
Additional Comments - Your team has done a great job for our family for many years. We are thankful to have you on our team.
Additional Comments - Professional and courteous
Additional Comments - Paul, Ethan, and Brian are the best! Get things done quickly and keep in touch so I know what is happening and when.
Additional Comments - First and foremost it was an absolute pleasure to work with Cliff Newbury and Mark Haggard. My wife and I were very impressed and thankful for all of their hard work and dedication to our project. They are both true professionals and extremely knowledgeable about their craft.Our weekly Wednesday morning meetings were by far the most helpful. Not only were we able to see the progress first hand but the face to face interaction is where we were able to problem solve very effectively. There were many examples but some major decisions regarding the stairwell, the hardwood floors, and the roofing were just 3 that stick out that could only have been effectively solved in person. Another reason that a customer should choose Whitlock is because of their expertise to fully complete a project with the highest quality. We always found everyone at Whitlock to be very professional in every interaction. There is a relationship of common respect and trust that needs to be built when hiring a contractor and we found that with Whitlock. Another aspect that was refreshing was when there were issues/problems, they were handled in a calm and effective manner causing us not to stress as an outcome. Communication back and forth was easy and effective; never had to say anything twice. The job site was always clean and safe. Cliff and Mark always went above and beyond to make sure everything was completed to our liking and knew our vision of what we wanted for the outcome of the project. Thanks Rich and Courtney
Future Needs - We do not anticipate any additional remodeling at this time. If a new construction project does arise, we would definitely use Whitlock, if possible.
Additional Comments - Paul is amazing to work with......
This was not a 'build' job, but a maintenance issue, specifically concerning the infestation of honeybees in our attic wall during a summer vacation. Whitlock found a beekeeper, cleaned and replaced the insulation and drywall that was affected, plugged up a hole that could have been an entry point, then cleaned the attic of any residual evidence of the honeybee invasion including sweeping the entire space. They took care of the problem quickly and efficiently. Very pleased with their service.
Whitlock has done a large number or projects for over many years and all have been done with expertise and the sights have all been kept clean and neat. I have never had to come behind them to clean up or double-check.
We have used them on 2 occasions and have been extremely satisfied. We would recommend them to our friends. They built a house for us and then did a redo for a leak on another. That was a really hard job.
Additional Comments - We would definitely use them again.
Additional Comments - Whitlock is just the best and I would strongly recommend them to everyone!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Whitlock Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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