Just poor service.

Everyone commits how nice the windows look.

Poor instalation job on outside windows. Screens defective and has holes 8 weeks after instaltion not repaired yet. Took six weeks for improper measured window to come in and finally had install manager come out to look at poor job. Waiting for new crew to reduce outside install

I like the transferable warranty. A nice selling point if I sell my house. The windows are larger than my old ones. I can already see a nice difference in my electric bill!

Reasonable estimate; timely, efficient installation

Your sales rep was professional, knowledgeable, efficient, & personable; your installers were really skilled & listened to our input.

Courteous professionalism

Overall experience was good. Quality of the windows meets our expectations.

After my windows got installed we had a cold snap and I realized there was cold air coming in from outside .. So I called and told the receptionist about my problem with my windows.. It took like 3 weeks for someone to come out to look at the problem...The head technician Logan told me there was a problem with the windows and he will contact the manufacturer.. Well a month and a few days went by I didn't hear a word . So I called and they told me the technician wrote in his notes that the problem was resolved.. I said no.: No one came to fix my windows..: And then I get a call about 2 days later said when they get parts they will be out .::I really don't think that's customer satisfaction.. It's hot outside now and I have hot air coming through my windows and my electric bill is gonna be higher because of that... And that's why I got new windows.:::Still dont have my windows fixed...: So no why would I recommend this company..

The initial guy that signed me up, stated that I could call him anytime if I had any questions and when I did so he was just not present not once

Our installer Justin was absolutely fantastic! I believe that he treated our installations as if he were working on his own house!

My doors and windows look great! I am very pleased

Windows are great. Installation absolute ****. Torn window screens, mismeasured windows, ****ty caulking job, spray foam all over my siding and flashing.

I feel I traded a old ugly inefficient window for a new pretty inefficient window.

They should be aware that some details still need attention, and it’s been nearly two months now.

Quality product & installation

They were very professional in there work.

This is what I emailed to Quality Assurance. I am contacting you because I need help getting someone to come out to take care of a problem. If the St.Louis branch phones are working, then I am disappointed that your agents have not shown me the courtesy and respect to call me back. I have been having incredible difficulty getting anyone from that office to help me resolve an issue with my window installation on 12/10/25. While I am happy with most of the installation, there is a problem.
I found a separation/gap in the left upper wood frame when I painted the area around the windows. I tried to text and send picture but no one responded. I offered to send same picture to Quality Assurance when I emailed on 12/19/25. I asked that someone contact me as soon as possible to schedule repair and caulking of my window frame or should I call the 1-888# I received via text. I received a call on 12/26/25 and we set up repair date for 01/14/26. Thanks for your help. Dorothy Taylor

I signed the contract and had to make changes. I had trouble getting ahold of someone. It took about three days. I texted, emailed, and called them.

The Entire process was so Challenging especially after the windows were installed!!

Have left multiple messages about our door handle and have not received a response. Still waiting on J channel from over a month - that should have been ordered with the windows.

Your sales team of Nick Marler was amazing! But when it comes to customer service, getting someone to talk to you and keep you informed on what is happening would be most helpful. I called numerous times and was transferred numerous times because each area did not know anything about my window. Then I was scheduled for installation and then cancelled because they were waiting on a permit. Then I heard nothing for a month and then all of a sudden my husband said they called and were installing our window 3 days later. More communication!!

I like how nice the men working on the windows were and that they talked to me. I love how they cleaned up after themselves.

They were very ptofessional, polite and curtious. They would answer yiur questions as well. They didn't leave any messes for you to clean up.

yes great job love them will being telling everyone