I feel I traded a old ugly inefficient window for a new pretty inefficient window.

They should be aware that some details still need attention, and it’s been nearly two months now.

Quality product & installation

They were very professional in there work.

This is what I emailed to Quality Assurance. I am contacting you because I need help getting someone to come out to take care of a problem. If the St.Louis branch phones are working, then I am disappointed that your agents have not shown me the courtesy and respect to call me back. I have been having incredible difficulty getting anyone from that office to help me resolve an issue with my window installation on 12/10/25. While I am happy with most of the installation, there is a problem.
I found a separation/gap in the left upper wood frame when I painted the area around the windows. I tried to text and send picture but no one responded. I offered to send same picture to Quality Assurance when I emailed on 12/19/25. I asked that someone contact me as soon as possible to schedule repair and caulking of my window frame or should I call the 1-888# I received via text. I received a call on 12/26/25 and we set up repair date for 01/14/26. Thanks for your help. Dorothy Taylor

I signed the contract and had to make changes. I had trouble getting ahold of someone. It took about three days. I texted, emailed, and called them.

The Entire process was so Challenging especially after the windows were installed!!

Have left multiple messages about our door handle and have not received a response. Still waiting on J channel from over a month - that should have been ordered with the windows.

Your sales team of Nick Marler was amazing! But when it comes to customer service, getting someone to talk to you and keep you informed on what is happening would be most helpful. I called numerous times and was transferred numerous times because each area did not know anything about my window. Then I was scheduled for installation and then cancelled because they were waiting on a permit. Then I heard nothing for a month and then all of a sudden my husband said they called and were installing our window 3 days later. More communication!!

I like how nice the men working on the windows were and that they talked to me. I love how they cleaned up after themselves.

They were very ptofessional, polite and curtious. They would answer yiur questions as well. They didn't leave any messes for you to clean up.

yes great job love them will being telling everyone

I paid them, and they didn't finish the job.

Better communication from national office

windows were replaced on schedule in a timely manner.

Window Nation provided poor communication, and they didn't follow through with promises. I had difficulty contacting anyone to speak with and kept getting transferred to an out-of-state service center, which said he would have someone contact me. No one ever did. I called 3 times and was promised a call every time. I also asked for a copy of the order form or a written invoice detailing the cost of my windows and the discounts I was promised. I was told it would be emailed or mailed, but it never came. I only got a total for the deposit amount plus the equal amount due once the windows were installed.

The only thing I could improve is the windows were very expensive but from researching I felt like they were the best option

How the salesman was very thorough. Workers got their work done in timely manor.

The window installation went so smoothly. Workers were very friendly and did an excellent job!

We’re very satisfied with the window quality and the installation. Those three guys did an excellent job.Cleaned up very good. Great job!!

Excellent installation and wonderful crew.

Front to back, staff and communication was great.

With overall experience, the salesperson, the measure personnel, and the installers were nice, but setting an appointment was horrible. If I could've gotten my money back, I would've.

It was an easy and great experience.

The installation was perfect. He did a great job. The opening was closed up very quickly.

It was a joy working with a professional company having suffered multiple failures this year with other contractors while trying to have storm damage repaired. They kept me informed and were true to their word.

Window Nations provided me
with a #1 experience! I was very pleased with the salesman who started the job by explaining what they were going to do, measuring the windows etc. From that point on I was notified when the order was placed and approximately when they would be in. I was kept apprised of the status. The windows came in when they were anticipated and the scheduling was very easy for the installation! The two gentlemen were very knowledgeable about the install, and things were done efficiently. I was mst pleased with the services provided by Windows Nation!

The quality and value are great

Everything went right on schedule..the crew worked without break..Windows look terrific.

Very nice men .

Window Nation did what they said they would do in the time they said it would take.

I believe their customer service has much to be desired. Knowing that some of my stuff was wrong off the get go, it took 3 months to fix the problem. That seemed a little out of range.

We like the way the windows look and already can notice a difference with the sunroom staying warmer. Great job guys!

I love the fact that one can see so clearly through the screens, however, the mesh is so delicate, I'm waiting to see how they hold up over time.

The installers were prompt, friendly, professional and skilled. They did a great job!

Window Nation was great to work with, they have high quality products and even higher quality employees working with you the whole way making the entire process of your project worry free and effortless. I’d highly recommend them to anyone looking for window replacement, truly outstanding quality and at an unbeatable price.

Still waiting for a window to be fixed

I found the sales personnel to be very informative and through. The installation team was studious and direct in their approach.

Everything was professional and on time.

Quality windows and quality installation by Jeremy Herrin and sons.

The two men that did the work were professional and made sure the laid drop cloths and cleaned up.

They are pleasant n explains what takes place.

Wonderful service, the installation was efficient and clean. They took there time and did a great job I am very happy with the results

The installation was smooth. The crew was in and out. They picked everything up. There were no hiccups whatsoever.

The windows and the installation all went very well.

They were wonderful from start to finish. They were positive and helpful.

Everyone I had dealings with were very competent and friendly.

Product is high-quality, very competitive priced and the installation crew was top-notch- polite, hard working, strong and did a great overall job

I am likely to recommend Window Nation because the guys who put the windows in were pretty good, and I'm happy with that.

I am very happy with the work. Everyone was very courteous and polite. The work was fast and everyone who worked was fantastic. I love my new windows.