Communication throughout the project was extremely poor. We were given access to an app that was supposed to provide updates, but it contained little to no useful information.

At the beginning of the process, we were told that a permit would not be required. We later learned that one was necessary, resulting in a significant delay and an unexpected permitting expense. Once the permit was obtained, we were told that we could proceed with clearing the land, which we did promptly. However, the project was delayed again because of internal miscommunication about whether the site had been cleared and was ready for the foundation work.

Because ours was considered a small job, the concrete contractor did not prioritize it, creating yet another delay. Although our permit was issued on March 20, construction did not begin until June 3.

We were also told that the building had been ordered when, in fact, it had not. Additionally, it was never clearly disclosed that Golden Rule would not be constructing the building and that the work would instead be completed by a contractor from North Carolina.

The entire process was unnecessarily stressful. It was also concerning to hear some of Golden Rule’s own contractors make negative comments about the company’s organization and back-office operations.

John Mullins made a genuine effort to improve our experience by providing good customer service, but he appeared to be limited in what he could do to resolve the larger issues.

We are pleased with the finished building; however, that appears to be primarily due to the work of the actual metal-building contractor rather than Golden Rule. Golden Rule essentially served as a middleman, which added delays and increased our costs without providing meaningful value. In hindsight, I wish we had worked directly with the metal-building company.

We have ben dealing with Paragon Construction Company for 8 years. They have an incredible service, and we have a great satisfaction when using them.

Areas Of Satisfaction

Areas Of Satisfaction - The way Paragon Construction Company exceeded at all times was with their full detail and explanation of what was to be done. I was never left in the dark or confused. The communication that they gave during the project with how are we doing, did we run into an issue, do we have to adjust something? It was total communication. If there were any questions after the fact, they come back in a heartbeat, own everything they do, and stand by their quality 100%.

Recognized Excellence

Recognized Excellence - I would like to recognize Zach, Joanna, and Matt, which is an inside joke, for their exceptional services. The attention to detail that I get from Zach and Joanna all the time and their communication, never leaves me in the dark. also, of course, Jeremy, the owner, goes without saying to be recognized for his exceptional service.

Additional Comments

Additional Comments - I think to sum up what I tell people, Paragon's attention to detail, communication, and their ownership of what they do is beyond anything I've ever experienced. If there is ever a question where they have to come back and maybe repair or change something, they just do it. They own the work that they do and stand by the work that they do. It is 100% quality and ownership. I have never had one issue with Paragon.

While the design team demonstrates unlimited competence, I would currently recommend GBR for the production of uncomplicated projects. There is high quality levels in the final product, However, achieving these levels of quality involves an extraordinary number of revisions to foundational elements of the build. These revisions are directly attributable to a lack of adequate communication with the subcontracted trades (e.g., ensuring access to most recent plans). Most of all, there is far too much reliance on the trades' own quality control, accompanied by a lack of GRB's timely oversight over the trades' work product.

My experience with Perez was outstanding! Each member of the team was friendly, knowledgeable, dependable and skilled. They also kept me updated by frequently communicating throughout the project. I love my new countertops and backsplash! Thank you Perez for a job well done!

Areas For Improvement

Areas For Improvement - Perfect all

They were excellent to work with. The job was five stars.

Leo Lantz Construction did high quality work.

Quality and follow up is outstanding. Price is a more than expected on painting. My best estimate is that GRB charges > $14 per square foot which seems excessive for the effort

They are professional and do top notch work. Their attention to detail is excellent and they seem to have a need to leave the customer satisfied with their work.

Concern For Needs

Concern For Needs - They listen and respond not just try to tell me why they are right.

Sales Solutions

Sales Solutions - Their designs are always excellent and match up with our style

Clean & Safe

Clean & Safe - They always clean up before they leave and do not leave trash and other items laying around.

Areas Of Satisfaction

Areas Of Satisfaction - They always exceed my expectations.

Excellent customer service! Staff is professional, knowledgeable and always responsive! No other company like this in Richmond!

Recognized Excellence

Recognized Excellence - Zach, Joanna, and the whole installation team!!!!

After using Paragon Construction for indoor bathroom renovation projects two years ago, we decided to use them again for our outdoor deck and front porch replacement project due to our overwhelming satisfied initial experience with Jeremy and his team. We sought solutions which would allow our home to be maintenance-free and we were impressed with their suggestions and were provided a proposal which met our budget and time schedule needs.

Concern For Needs

Concern For Needs - Scott was attentive and listened to our outdoor project objectives.

Sales Solutions

Sales Solutions - Scott presented us with multiple options to address our needs from which we selected those which were within our financial budget.

Professional & Organized

Professional & Organized - We have been extremely pleased with how Paragon Construction Company operates and especially like the detailed, all-inclusive proposals, architectural and structural schematics for our new deck,.

Schedule

Schedule - We are impressed with the working relationship which Paragon has with their subcontractors as well as their knowledge of the county building codes to ensure that our projects went smoothly and received construction permits in a timely fashion.

Project Manager Professionalism

Project Manager Professionalism - Kevin was outstanding to work with. He is most personable, professional, and you can see that he genuinely has your interests at heart and wants to make sure that one is completely satisfied with the end result.

Communication

Communication - We received communications/updages from Paragon daily via texts, telephone calls, and posts made on Builder Trend.

Installation Crew Professionalism

Installation Crew Professionalism - Andrew, Will, Josua, and Daniel were enthusiastic, friendly, personable, and respectful in our interactions. They treated our home and property as if it were their own.

Construction Quality

Construction Quality - The Paragon Construction team are highly skilled and their craftsmanship is outstanding. We are ecstatic with the finished product.

Areas For Improvement

Areas For Improvement - Paragon Construction Company met all of our expectations for our outdoor projects.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction was able to provide a solution which enabled us to enlarge the size of our previous deck by 50% while adhering to the county building codes.

Garry took care of me. I could trust him to look out for me; the project. Garry saved this job! (I would caution anyone to micromanage design staff and to be more involved than I was able to be.)

Areas Of Satisfaction

Areas Of Satisfaction - Everyone did a great job! LOVE this bathroom especially the shower wall and floor. Love working with Everyone at Paragon from start to finish!

Recognized Excellence

Recognized Excellence - Scott, Zach, Joanna, John, Matthew, Andrew, Shelley, exceptional in their areas of expertise.

I would highly recommend Perez to others. The entire experience from project creation/quoting to implementation exceeded my expectations.

Employees & Subcontractors

Employees & Subcontractors - The workers were professional and courteous. The only reason I didn’t strongly agree is that communication with them was difficult at times…luckily one of the crew spoke better English than the others.

Areas Of Satisfaction

Areas Of Satisfaction - I truly enjoyed working with Chris during the project creation and Brian during the implementation. Both were very good with prompt communication and taking action. They were a pleasure to work with.

Lead Source

Lead Source - googled master certainteed installer and saw the stellar reviews

Additional Comments

Additional Comments - I would highly recommend Perez and would contract them for future projects

These guys are awesome in every way. Golden Rule Builders did a great job. The worksite was clean, they did excellent work, and I couldn't be happier with it.

100% would recommend and did recommend to family already. We had an easy time with what could have been a stressful kitchen remodel. We are very happy.

Expertise

Expertise - It was lovely to have a one stop shop where everyone worked together so well.

Unwarranted Change Orders

Unwarranted Change Orders - Absolutely no hidden costs which is why we went with Perez.

Communication

Communication - Mike was awesome. He communicated every step of the way.

Problem Resolution

Problem Resolution - We had a slight hiccup with our original flooring we ordered and Perez kept us in the loop and found an almost identical (if not better) option.

Employees & Subcontractors

Employees & Subcontractors - The subcontractors were professional and just nice people.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was great. I felt safe working with everyone.

Man in charge of actually doing the was excellent

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work met and exceeded my expectations.

They do a great job. They are easy to work with and make it easy.

Schedule

Schedule - To the extent of supplies and materials being supplied, they are only as good as their supplier. I understand things move around. They are very efficient once they have everything lined up. There are some things out of their control. They do a good job.

Unwarranted Change Orders

Unwarranted Change Orders - There are things they could crop up.

Areas For Improvement

Areas For Improvement - They haven't fallen short of my expectations. There are a few loose ends. They're good about taking care of them. There's a window that sticks and some other little stuff. They are pretty good about addressing those issues as they come up.

Areas Of Satisfaction

Areas Of Satisfaction - They make it easy and they are very efficient. Things don't linger. They are good to do business with. They aren't the cheapest guys in town, but they do a great job.

Lead Source

Lead Source - I heard about them through a friend.

Recognized Excellence

Recognized Excellence - The whole crew was friendly and efficient.

Golden Rule clearly listened to me, the evidence being they delivered a high-quality bathroom, kitchen island, and flooring better than I could imagine. Even though we were a smaller project, we were treated as if we asked them to build us a 10,000 square foot home. They were respectful, skilled, knowledgeable and kind. Not only is their craftsmanship quality, but it is also individualized and lovely.

Attention to detail was very appreciated. Leo’s team does great work.

For the home build and basement work, we had a great experience from design to move in. But the experience has not been good so far on the latest project to install an underground conduit for future electric to our barn. The rest of my responses to this survey will reference the current sidewalk job only.

See below

Expertise

Expertise - The project manager Mike was terrific. Kept us informed as the build went longer than expected. The subs were great too.

Construction Quality

Construction Quality - The final project turned out excellent. We are very pleased with the new bathroom.

Problem Resolution

Problem Resolution - Mike did all he could

Recognized Excellence

Recognized Excellence - We would like to recognize Zach Paul, Joanna Lee, and Abby, who did a wonderful job. All of them, and the crew, John, Matthew, and Andrew, were all wonderful to work with.

Additional Comments

Additional Comments - This is the first time we've done something like this, and we would highly recommend them to anyone considering upgrading their house.