My experience with Perez was outstanding! Each member of the team was friendly, knowledgeable, dependable and skilled. They also kept me updated by frequently communicating throughout the project. I love my new countertops and backsplash! Thank you Perez for a job well done!

Areas For Improvement

Areas For Improvement - Perfect all

They were excellent to work with. The job was five stars.

Leo Lantz Construction did high quality work.

Quality and follow up is outstanding. Price is a more than expected on painting. My best estimate is that GRB charges > $14 per square foot which seems excessive for the effort

They are professional and do top notch work. Their attention to detail is excellent and they seem to have a need to leave the customer satisfied with their work.

Excellent customer service! Staff is professional, knowledgeable and always responsive! No other company like this in Richmond!

After using Paragon Construction for indoor bathroom renovation projects two years ago, we decided to use them again for our outdoor deck and front porch replacement project due to our overwhelming satisfied initial experience with Jeremy and his team. We sought solutions which would allow our home to be maintenance-free and we were impressed with their suggestions and were provided a proposal which met our budget and time schedule needs.

Concern For Needs

Concern For Needs - Scott was attentive and listened to our outdoor project objectives.

Sales Solutions

Sales Solutions - Scott presented us with multiple options to address our needs from which we selected those which were within our financial budget.

Professional & Organized

Professional & Organized - We have been extremely pleased with how Paragon Construction Company operates and especially like the detailed, all-inclusive proposals, architectural and structural schematics for our new deck,.

Schedule

Schedule - We are impressed with the working relationship which Paragon has with their subcontractors as well as their knowledge of the county building codes to ensure that our projects went smoothly and received construction permits in a timely fashion.

Project Manager Professionalism

Project Manager Professionalism - Kevin was outstanding to work with. He is most personable, professional, and you can see that he genuinely has your interests at heart and wants to make sure that one is completely satisfied with the end result.

Communication

Communication - We received communications/updages from Paragon daily via texts, telephone calls, and posts made on Builder Trend.

Installation Crew Professionalism

Installation Crew Professionalism - Andrew, Will, Josua, and Daniel were enthusiastic, friendly, personable, and respectful in our interactions. They treated our home and property as if it were their own.

Areas For Improvement

Areas For Improvement - Paragon Construction Company met all of our expectations for our outdoor projects.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction was able to provide a solution which enabled us to enlarge the size of our previous deck by 50% while adhering to the county building codes.

Garry took care of me. I could trust him to look out for me; the project. Garry saved this job! (I would caution anyone to micromanage design staff and to be more involved than I was able to be.)

I would highly recommend Perez to others. The entire experience from project creation/quoting to implementation exceeded my expectations.

Employees & Subcontractors

Employees & Subcontractors - The workers were professional and courteous. The only reason I didn’t strongly agree is that communication with them was difficult at times…luckily one of the crew spoke better English than the others.

Areas Of Satisfaction

Areas Of Satisfaction - I truly enjoyed working with Chris during the project creation and Brian during the implementation. Both were very good with prompt communication and taking action. They were a pleasure to work with.

Lead Source

Lead Source - googled master certainteed installer and saw the stellar reviews

Additional Comments

Additional Comments - I would highly recommend Perez and would contract them for future projects

These guys are awesome in every way. Golden Rule Builders did a great job. The worksite was clean, they did excellent work, and I couldn't be happier with it.

100% would recommend and did recommend to family already. We had an easy time with what could have been a stressful kitchen remodel. We are very happy.

Expertise

Expertise - It was lovely to have a one stop shop where everyone worked together so well.

Unwarranted Change Orders

Unwarranted Change Orders - Absolutely no hidden costs which is why we went with Perez.

Communication

Communication - Mike was awesome. He communicated every step of the way.

Problem Resolution

Problem Resolution - We had a slight hiccup with our original flooring we ordered and Perez kept us in the loop and found an almost identical (if not better) option.

Employees & Subcontractors

Employees & Subcontractors - The subcontractors were professional and just nice people.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was great. I felt safe working with everyone.

The detail and thoroughness in the planning process and Garry has been great to work with. He works hard to see that we are happy with the progress and outcome.

Man in charge of actually doing the was excellent

They do a great job. They are easy to work with and make it easy.

Schedule

Schedule - To the extent of supplies and materials being supplied, they are only as good as their supplier. I understand things move around. They are very efficient once they have everything lined up. There are some things out of their control. They do a good job.

Unwarranted Change Orders

Unwarranted Change Orders - There are things they could crop up.

Areas For Improvement

Areas For Improvement - They haven't fallen short of my expectations. There are a few loose ends. They're good about taking care of them. There's a window that sticks and some other little stuff. They are pretty good about addressing those issues as they come up.

Areas Of Satisfaction

Areas Of Satisfaction - They make it easy and they are very efficient. Things don't linger. They are good to do business with. They aren't the cheapest guys in town, but they do a great job.

Lead Source

Lead Source - I heard about them through a friend.

Golden Rule clearly listened to me, the evidence being they delivered a high-quality bathroom, kitchen island, and flooring better than I could imagine. Even though we were a smaller project, we were treated as if we asked them to build us a 10,000 square foot home. They were respectful, skilled, knowledgeable and kind. Not only is their craftsmanship quality, but it is also individualized and lovely.

Attention to detail was very appreciated. Leo’s team does great work.

For the home build and basement work, we had a great experience from design to move in. But the experience has not been good so far on the latest project to install an underground conduit for future electric to our barn. The rest of my responses to this survey will reference the current sidewalk job only.

See below

Expertise

Expertise - The project manager Mike was terrific. Kept us informed as the build went longer than expected. The subs were great too.

Construction Quality

Construction Quality - The final project turned out excellent. We are very pleased with the new bathroom.

Problem Resolution

Problem Resolution - Mike did all he could

They are doing well overall, but a little more attention to details/communication would be great.

Areas Of Satisfaction

Areas Of Satisfaction - They were up-to-date; they called me when they were coming and came when they said, finished in one day and everything looks nice. It is good.

Lead Source

Lead Source - I searched for window replacements on Google and Perez Design was one of the first ones to come up. We talked to other companies and Perez was the easiest to deal with.

Additional Comments

Additional Comments - everything was smooth, went well, and looks nice. I have no complaints.

Golden Rule sticks to its mission to treat their customers the way they would like to be treated themselves. They provide an honest and reliable construction model - one you can depend on to be there for you over the years. They stand by the quality of their work, and if there any issues, they address them to their fullest ability. Reliability and honesty are their strengths, and hard to find in this industry.

Yes! We have already recommended to friends that are preparing to work with Paragon.

Concern For Needs

Concern For Needs - We wanted to make our laundry room a place that was more accessible and minimized issues with the pipes freezing in the cold weather.

Sales Solutions

Sales Solutions - Everything was up front and reasonable.

Follow Up

Follow Up - Always. Follow through for answers always immediate.

Professional & Organized

Professional & Organized - Yes. Every one on the team was professional. Zach always answered my list of questions and Joanna always able to follow through on small and big fixes.

Schedule

Schedule - Always.

Communication

Communication - Always immediately responds!!!!

Installation Crew Professionalism

Installation Crew Professionalism - Very clean and makes the process as easy as possible.

Construction Quality

Construction Quality - Absolutely!!! Perfection.

Clean & Safe

Clean & Safe - Yes!!! So clean always!

Value

Value - We prefer an upscale version with consciousness to spending and we definitely are happy with the final outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Always!! Communication is amazing. Professional and friendly. Help in picking out the details with Abby was amazing. So happy with the final result. Zach and Joanna perfection in details and follow through.

Recognized Excellence

Recognized Excellence - Jeremy, Zach, Joanna

Additional Comments

Additional Comments - This company is amazing and we wouldn't use anyone else. Already have our next project set up to execute in the near future.

Professional, knowledgeable, and friendly beginning to end

Far and away the most professional design and build organization we've engaged.