Quality and follow up is outstanding. Price is a more than expected on painting. My best estimate is that GRB charges > $14 per square foot which seems excessive for the effort

They are professional and do top notch work. Their attention to detail is excellent and they seem to have a need to leave the customer satisfied with their work.

Excellent customer service! Staff is professional, knowledgeable and always responsive! No other company like this in Richmond!

After using Paragon Construction for indoor bathroom renovation projects two years ago, we decided to use them again for our outdoor deck and front porch replacement project due to our overwhelming satisfied initial experience with Jeremy and his team. We sought solutions which would allow our home to be maintenance-free and we were impressed with their suggestions and were provided a proposal which met our budget and time schedule needs.

Garry took care of me. I could trust him to look out for me; the project. Garry saved this job! (I would caution anyone to micromanage design staff and to be more involved than I was able to be.)

I would highly recommend Perez to others. The entire experience from project creation/quoting to implementation exceeded my expectations.

Employees & Subcontractors

Employees & Subcontractors - The workers were professional and courteous. The only reason I didn’t strongly agree is that communication with them was difficult at times…luckily one of the crew spoke better English than the others.

Areas Of Satisfaction

Areas Of Satisfaction - I truly enjoyed working with Chris during the project creation and Brian during the implementation. Both were very good with prompt communication and taking action. They were a pleasure to work with.

Lead Source

Lead Source - googled master certainteed installer and saw the stellar reviews

Additional Comments

Additional Comments - I would highly recommend Perez and would contract them for future projects

These guys are awesome in every way. Golden Rule Builders did a great job. The worksite was clean, they did excellent work, and I couldn't be happier with it.

100% would recommend and did recommend to family already. We had an easy time with what could have been a stressful kitchen remodel. We are very happy.

Expertise

Expertise - It was lovely to have a one stop shop where everyone worked together so well.

Unwarranted Change Orders

Unwarranted Change Orders - Absolutely no hidden costs which is why we went with Perez.

Communication

Communication - Mike was awesome. He communicated every step of the way.

Problem Resolution

Problem Resolution - We had a slight hiccup with our original flooring we ordered and Perez kept us in the loop and found an almost identical (if not better) option.

Employees & Subcontractors

Employees & Subcontractors - The subcontractors were professional and just nice people.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was great. I felt safe working with everyone.

I was informed each day about which contractor was coming and at about what time. Garry was amazing in keeping all the balls in the air, so every stage of the project ran smoothly. Both Garry and Jeff were polite, informative and easy to work with.

The detail and thoroughness in the planning process and Garry has been great to work with. He works hard to see that we are happy with the progress and outcome.

Man in charge of actually doing the was excellent

They do a great job. They are easy to work with and make it easy.

Schedule

Schedule - To the extent of supplies and materials being supplied, they are only as good as their supplier. I understand things move around. They are very efficient once they have everything lined up. There are some things out of their control. They do a good job.

Unwarranted Change Orders

Unwarranted Change Orders - There are things they could crop up.

Areas For Improvement

Areas For Improvement - They haven't fallen short of my expectations. There are a few loose ends. They're good about taking care of them. There's a window that sticks and some other little stuff. They are pretty good about addressing those issues as they come up.

Areas Of Satisfaction

Areas Of Satisfaction - They make it easy and they are very efficient. Things don't linger. They are good to do business with. They aren't the cheapest guys in town, but they do a great job.

Lead Source

Lead Source - I heard about them through a friend.

Golden Rule clearly listened to me, the evidence being they delivered a high-quality bathroom, kitchen island, and flooring better than I could imagine. Even though we were a smaller project, we were treated as if we asked them to build us a 10,000 square foot home. They were respectful, skilled, knowledgeable and kind. Not only is their craftsmanship quality, but it is also individualized and lovely.

Attention to detail was very appreciated. Leo’s team does great work.

For the home build and basement work, we had a great experience from design to move in. But the experience has not been good so far on the latest project to install an underground conduit for future electric to our barn. The rest of my responses to this survey will reference the current sidewalk job only.

See below

Expertise

Expertise - The project manager Mike was terrific. Kept us informed as the build went longer than expected. The subs were great too.

Construction Quality

Construction Quality - The final project turned out excellent. We are very pleased with the new bathroom.

Problem Resolution

Problem Resolution - Mike did all he could

They are doing well overall, but a little more attention to details/communication would be great.

Areas Of Satisfaction

Areas Of Satisfaction - They were up-to-date; they called me when they were coming and came when they said, finished in one day and everything looks nice. It is good.

Lead Source

Lead Source - I searched for window replacements on Google and Perez Design was one of the first ones to come up. We talked to other companies and Perez was the easiest to deal with.

Additional Comments

Additional Comments - everything was smooth, went well, and looks nice. I have no complaints.

Golden Rule sticks to its mission to treat their customers the way they would like to be treated themselves. They provide an honest and reliable construction model - one you can depend on to be there for you over the years. They stand by the quality of their work, and if there any issues, they address them to their fullest ability. Reliability and honesty are their strengths, and hard to find in this industry.

Yes! We have already recommended to friends that are preparing to work with Paragon.

Concern For Needs

Concern For Needs - We wanted to make our laundry room a place that was more accessible and minimized issues with the pipes freezing in the cold weather.

Sales Solutions

Sales Solutions - Everything was up front and reasonable.

Follow Up

Follow Up - Always. Follow through for answers always immediate.

Professional & Organized

Professional & Organized - Yes. Every one on the team was professional. Zach always answered my list of questions and Joanna always able to follow through on small and big fixes.

Schedule

Schedule - Always.

Communication

Communication - Always immediately responds!!!!

Installation Crew Professionalism

Installation Crew Professionalism - Very clean and makes the process as easy as possible.

Construction Quality

Construction Quality - Absolutely!!! Perfection.

Clean & Safe

Clean & Safe - Yes!!! So clean always!

Value

Value - We prefer an upscale version with consciousness to spending and we definitely are happy with the final outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Always!! Communication is amazing. Professional and friendly. Help in picking out the details with Abby was amazing. So happy with the final result. Zach and Joanna perfection in details and follow through.

Recognized Excellence

Recognized Excellence - Jeremy, Zach, Joanna

Additional Comments

Additional Comments - This company is amazing and we wouldn't use anyone else. Already have our next project set up to execute in the near future.

Professional, knowledgeable, and friendly beginning to end

Far and away the most professional design and build organization we've engaged.

I selected GRB because of its connection with NVBIA and our salesperson, Dennis. I believed that working with a larger builder familiar with rules, permitting, and local processes would help simplify a complex project. I also understood that contractors would be available to begin quickly. Unfortunately, that has not been our experience.

The project got off to a difficult start due to zoning and permitting changes that we were not aware of when we signed the contract on February 20. This resulted in a one-month delay and additional expense because the county required a permit and building review that had not been anticipated.

The permit was issued on March 27, but we then experienced another delay while working through clearing requirements. In order to move the project along, we agreed to handle the clearing ourselves, and that was completed on April 15. After that, we had another month-long delay waiting for a concrete company to “work us in” for what should have been a straightforward concrete pad.

The concrete pad was finally installed on May 12, and we are hopeful the project is now moving forward. That said, we still do not have a confirmed start date or material delivery date for the metal barn installation.

We did not expect the project to begin this late — nearly three months after signing the contract. The delay has also created complications with NOVEC’s installation of the infrastructure needed for the larger project.

At this point, we are hopeful that the installation phase will go more smoothly and that we will have a better experience moving forward.

I will eagerly recommend GRB to anyone and everyone interested in construction projects. I will warn them to keep an eye on some of your sub-contractors, however, as they do not always share your passion for quality and integrity. You are by far not the cheapest, but if you want the job done right, with quality from a company with integrity, then there is no other option than GRB.

Quality work and wonderful customer service

Areas Of Satisfaction

Areas Of Satisfaction - This is my second project with Paragon and I will use them again. Quality work and the best customer service hands down. Friendly staff and they stand behind their work. Scott, Les, Kevin and Shelley take pride in their work and what they do.

Recognized Excellence

Recognized Excellence - Scott had been a pleasure. He listens to my needs and make suggestions based on my budget and my style. Les was also a great project manager. He even came over on the weekend when the wind almost blew over my porta potty and fixed it.