They are doing well overall, but a little more attention to details/communication would be great.

Golden Rule sticks to its mission to treat their customers the way they would like to be treated themselves. They provide an honest and reliable construction model - one you can depend on to be there for you over the years. They stand by the quality of their work, and if there any issues, they address them to their fullest ability. Reliability and honesty are their strengths, and hard to find in this industry.

Yes! We have already recommended to friends that are preparing to work with Paragon.

Concern For Needs

Concern For Needs - We wanted to make our laundry room a place that was more accessible and minimized issues with the pipes freezing in the cold weather.

Sales Solutions

Sales Solutions - Everything was up front and reasonable.

Follow Up

Follow Up - Always. Follow through for answers always immediate.

Professional & Organized

Professional & Organized - Yes. Every one on the team was professional. Zach always answered my list of questions and Joanna always able to follow through on small and big fixes.

Schedule

Schedule - Always.

Communication

Communication - Always immediately responds!!!!

Installation Crew Professionalism

Installation Crew Professionalism - Very clean and makes the process as easy as possible.

Construction Quality

Construction Quality - Absolutely!!! Perfection.

Clean & Safe

Clean & Safe - Yes!!! So clean always!

Value

Value - We prefer an upscale version with consciousness to spending and we definitely are happy with the final outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Always!! Communication is amazing. Professional and friendly. Help in picking out the details with Abby was amazing. So happy with the final result. Zach and Joanna perfection in details and follow through.

Recognized Excellence

Recognized Excellence - Jeremy, Zach, Joanna

Additional Comments

Additional Comments - This company is amazing and we wouldn't use anyone else. Already have our next project set up to execute in the near future.

Professional, knowledgeable, and friendly beginning to end

Far and away the most professional design and build organization we've engaged.

I selected GRB because of its connection with NVBIA and our salesperson, Dennis. I believed that working with a larger builder familiar with rules, permitting, and local processes would help simplify a complex project. I also understood that contractors would be available to begin quickly. Unfortunately, that has not been our experience.

The project got off to a difficult start due to zoning and permitting changes that we were not aware of when we signed the contract on February 20. This resulted in a one-month delay and additional expense because the county required a permit and building review that had not been anticipated.

The permit was issued on March 27, but we then experienced another delay while working through clearing requirements. In order to move the project along, we agreed to handle the clearing ourselves, and that was completed on April 15. After that, we had another month-long delay waiting for a concrete company to “work us in” for what should have been a straightforward concrete pad.

The concrete pad was finally installed on May 12, and we are hopeful the project is now moving forward. That said, we still do not have a confirmed start date or material delivery date for the metal barn installation.

We did not expect the project to begin this late — nearly three months after signing the contract. The delay has also created complications with NOVEC’s installation of the infrastructure needed for the larger project.

At this point, we are hopeful that the installation phase will go more smoothly and that we will have a better experience moving forward.

I will eagerly recommend GRB to anyone and everyone interested in construction projects. I will warn them to keep an eye on some of your sub-contractors, however, as they do not always share your passion for quality and integrity. You are by far not the cheapest, but if you want the job done right, with quality from a company with integrity, then there is no other option than GRB.

Quality work and wonderful customer service

Areas Of Satisfaction

Areas Of Satisfaction - This is my second project with Paragon and I will use them again. Quality work and the best customer service hands down. Friendly staff and they stand behind their work. Scott, Les, Kevin and Shelley take pride in their work and what they do.

Recognized Excellence

Recognized Excellence - Scott had been a pleasure. He listens to my needs and make suggestions based on my budget and my style. Les was also a great project manager. He even came over on the weekend when the wind almost blew over my porta potty and fixed it.

Can't beat their professionalism

Concern For Needs

Concern For Needs - Yes, he made sure we were on the same page at all times

Sales Solutions

Sales Solutions - Yes Always

Follow Up

Follow Up - Yes, always

Professional & Organized

Professional & Organized - Very

Schedule

Schedule - As best as could be managed

Project Manager Professionalism

Project Manager Professionalism - Outstanding

Communication

Communication - Daily

Installation Crew Professionalism

Installation Crew Professionalism - As always

Construction Quality

Construction Quality - Can't be beaten

Clean & Safe

Clean & Safe - Daily

Value

Value - Very much so

Areas For Improvement

Areas For Improvement - None that I'm aware of

Areas Of Satisfaction

Areas Of Satisfaction - Totally satisfied from the beginning to the end

Current Referrals

Current Referrals - Not yet but given the chance I will certainly recommend them

Recognized Excellence

Recognized Excellence - They all performed exceptionally.

I am highly likely to recommend GRB to a friend. The level of detail shown in relation to our projects has been outstanding. GRB has been easy to work with. Our project manager, Brian, has ensured our satisfaction with our complex projects. We did not want to use a fly by night company, we wanted trusted members of our community working on our home. I felt confident using a company that has been in business for many, many years. I am so glad we made the investment in our home by using GRB.

Project Manager Professionalism

Project Manager Professionalism - Everyone was always professional and friendly

Communication

Communication - Communication is possibly the biggest reason we chose to use paragon a second time. Their communication is second to none

Installation Crew Professionalism

Installation Crew Professionalism - Best install crew, their experience and passion shone through

Areas Of Satisfaction

Areas Of Satisfaction - From the original meeting, to the render, to the quality of the work everyone made sure that if we weren’t happy they weren’t happy

Recognized Excellence

Recognized Excellence - Scott, Abby, Joanne, really everyone that touched this project

Golden Rule Builders made it easy and we really enjoyed the process and were thrilled with the results. Garry did a great job understanding our needs and taking care of the little details that matter— like making sure our washer and dryer could be hooked up quickly during the renovation. We appreciated his constant communication. The quality of work by the trades (notably carpentry) was incredible.

I feel taken care of. Everyone has pride in their work.

Concern For Needs

Concern For Needs - We had 8 windows replaced. They took down the wooden blinds and did all the work over a period of a few days. Everything went smoothly and blinds were Replaced. Other than our knowing what was done, you would have thought these are the same windows. Now I have better looking and fitting windows that won’t rot! All the workmen were pleasant, polite, answering all our questions. We can’t say enough good things about our experience with Paragon.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations.

Recognized Excellence

Recognized Excellence - Scott and Kevin stand out because we knew them from another project they did for us. So reliable and pleasant!

These guys are real craftsmen -- in a world full of quick and dirty. They actually take pride in their work. I'm deeply impressed.

Quality work, strong communication when there is a problem or decision to be made.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

The individual attention and sense of shared vision did not initially carry forward from GRB's design team to the build team. Untold hours were devoted by my wife and me, as well as the GRB design team, in planning a new home build reflective of our desires. Contrary to contributing to the excitement for finally moving from paper plans to the actual construction process, the initial attitude exhibited by the build team came across as just another task to be completed without compromising GRB's profitability. An analogy would be walking into a Starbucks and detailing a multifaceted cup of coffee. The barista takes copious notes that are clearly recorded on the cup. However, another employee is tasked with preparing the drink. When it arrives, they have served a black cup of coffee, devoid of any of the noted particulars! Therefore, the employee that took the order clearly wanted to accommodate every applicable preference. While the employee that prepared the order was satisfied with meeting the minimum standard for a cup of coffee. A four-star rating is provided because, since describing to Dennis Reitz our perception of the build team's dispassionate attitude, the build team has gone to great lengths to arrest our concerns. They've demonstrated complete familiarity with our design and, most impressive, a desire to deliver the plan. While my wife and my confidence for a quality build has been regained, the handoff from design to build could stand with improvement.

Very early in the process and the likelihood to recommend would be in a later step

We were disappointed with how communication was handled by the office, particularly regarding pricing transparency and the timeliness of responses. Pricing was often not clearly broken out or explained, which made it difficult for us to fully understand the costs and at times gave the impression that we may have been overcharged.

From the beginning, we discussed additional work we needed with our salesperson, with the understanding that we would either add it to the current project or create a new contract. However, due to the lack of communication and timely follow-up from the office, we eventually stopped asking about the additional work and decided we would either complete it ourselves or use another company if needed. The additional work we had hoped to discuss included roofing, siding, drywall and trim work throughout the house, as well as window and door replacements. Instead, the focus seemed to shift primarily to a kitchen remodel, and the pricing was high enough that we ultimately decided not to pursue any additional work with GRB.

The field team, however, was great to work with. They were very responsive and took the time to thoroughly explain all aspects of the project, answering our questions even outside of normal business hours at times. Matt McCarthy, Nick, Cody, and John were the main members of the field team we worked with, and all of them did an excellent job with communication, problem solving, and workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry trim and porch work is especially first rate. Andrew, Daniel, Otis, Will and Josue (I think I'm forgetting someone) were outstanding with their duties.

Recognized Excellence

Recognized Excellence - The job supervisor Kevin was very patient and intent on my 100% satisfaction. I put him through a lot, he took it in stride and made the end result excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Presentation of project options including visual renderings; Material quality, work crew workmanship, communication, courtesy, professionalism, and friendliness.

Recognized Excellence

Recognized Excellence - Scott, Shelley, Kevin, Andrew, Daniel, and Otis were all terrific to work with.

Wonderful to work with and great results!

Areas For Improvement

Areas For Improvement - Good experience. None.

Areas Of Satisfaction

Areas Of Satisfaction - They always had a creative solution when I wasn't sure what would be best.

Recognized Excellence

Recognized Excellence - Zach Paul - always responsive, knowledgeable and kind

Additional Comments

Additional Comments - I've worked with Paragon in the past, for this recent project and would call them again in a heartbeat for future improvements.