I am highly likely to recommend GRB to a friend. The level of detail shown in relation to our projects has been outstanding. GRB has been easy to work with. Our project manager, Brian, has ensured our satisfaction with our complex projects. We did not want to use a fly by night company, we wanted trusted members of our community working on our home. I felt confident using a company that has been in business for many, many years. I am so glad we made the investment in our home by using GRB.

Golden Rule Builders made it easy and we really enjoyed the process and were thrilled with the results. Garry did a great job understanding our needs and taking care of the little details that matter— like making sure our washer and dryer could be hooked up quickly during the renovation. We appreciated his constant communication. The quality of work by the trades (notably carpentry) was incredible.

I feel taken care of. Everyone has pride in their work.

Concern For Needs

Concern For Needs - We had 8 windows replaced. They took down the wooden blinds and did all the work over a period of a few days. Everything went smoothly and blinds were Replaced. Other than our knowing what was done, you would have thought these are the same windows. Now I have better looking and fitting windows that won’t rot! All the workmen were pleasant, polite, answering all our questions. We can’t say enough good things about our experience with Paragon.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations.

Recognized Excellence

Recognized Excellence - Scott and Kevin stand out because we knew them from another project they did for us. So reliable and pleasant!

These guys are real craftsmen -- in a world full of quick and dirty. They actually take pride in their work. I'm deeply impressed.

Quality work, strong communication when there is a problem or decision to be made.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

The individual attention and sense of shared vision did not initially carry forward from GRB's design team to the build team. Untold hours were devoted by my wife and me, as well as the GRB design team, in planning a new home build reflective of our desires. Contrary to contributing to the excitement for finally moving from paper plans to the actual construction process, the initial attitude exhibited by the build team came across as just another task to be completed without compromising GRB's profitability. An analogy would be walking into a Starbucks and detailing a multifaceted cup of coffee. The barista takes copious notes that are clearly recorded on the cup. However, another employee is tasked with preparing the drink. When it arrives, they have served a black cup of coffee, devoid of any of the noted particulars! Therefore, the employee that took the order clearly wanted to accommodate every applicable preference. While the employee that prepared the order was satisfied with meeting the minimum standard for a cup of coffee. A four-star rating is provided because, since describing to Dennis Reitz our perception of the build team's dispassionate attitude, the build team has gone to great lengths to arrest our concerns. They've demonstrated complete familiarity with our design and, most impressive, a desire to deliver the plan. While my wife and my confidence for a quality build has been regained, the handoff from design to build could stand with improvement.

Very early in the process and the likelihood to recommend would be in a later step

We were disappointed with how communication was handled by the office, particularly regarding pricing transparency and the timeliness of responses. Pricing was often not clearly broken out or explained, which made it difficult for us to fully understand the costs and at times gave the impression that we may have been overcharged.

From the beginning, we discussed additional work we needed with our salesperson, with the understanding that we would either add it to the current project or create a new contract. However, due to the lack of communication and timely follow-up from the office, we eventually stopped asking about the additional work and decided we would either complete it ourselves or use another company if needed. The additional work we had hoped to discuss included roofing, siding, drywall and trim work throughout the house, as well as window and door replacements. Instead, the focus seemed to shift primarily to a kitchen remodel, and the pricing was high enough that we ultimately decided not to pursue any additional work with GRB.

The field team, however, was great to work with. They were very responsive and took the time to thoroughly explain all aspects of the project, answering our questions even outside of normal business hours at times. Matt McCarthy, Nick, Cody, and John were the main members of the field team we worked with, and all of them did an excellent job with communication, problem solving, and workmanship.

I think it would be great if your prices were a little closer to some others in the area. That would make you more affordable for mulitiple house projects.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry trim and porch work is especially first rate. Andrew, Daniel, Otis, Will and Josue (I think I'm forgetting someone) were outstanding with their duties.

Recognized Excellence

Recognized Excellence - The job supervisor Kevin was very patient and intent on my 100% satisfaction. I put him through a lot, he took it in stride and made the end result excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Presentation of project options including visual renderings; Material quality, work crew workmanship, communication, courtesy, professionalism, and friendliness.

Recognized Excellence

Recognized Excellence - Scott, Shelley, Kevin, Andrew, Daniel, and Otis were all terrific to work with.

Wonderful to work with and great results!

Areas For Improvement

Areas For Improvement - Good experience. None.

Areas Of Satisfaction

Areas Of Satisfaction - They always had a creative solution when I wasn't sure what would be best.

Recognized Excellence

Recognized Excellence - Zach Paul - always responsive, knowledgeable and kind

Additional Comments

Additional Comments - I've worked with Paragon in the past, for this recent project and would call them again in a heartbeat for future improvements.

The staff at GRB responded to every question, comment or problem almost immediately. They were responsive to our needs. No matter the issue, nothing was too trivial for them to respond.

Scott came up with a great solution for what we needed and it turned out great

Concern For Needs

Concern For Needs - He met with us to understand what we wanted and came up with a great plan that fit within our budget

Follow Up

Follow Up - Scott quickly answered every question we had and always was pleasant to deal with.

Clean & Safe

Clean & Safe - Often during the project there were alot of materials and supplies coming on our driveway and property. The crews were always trying to make it easy for us to continue to use our cars and they always would clean up as much as possible at the end of the day.

I have already recommended Paragon to several neighbors and whenever I here of someone contemplating a project recommend the call Paragon before they decide on someone.

Concern For Needs

Concern For Needs - We have worked with Scott on several projects and he always exceeds in design what we were thinking of.

Sales Solutions

Sales Solutions - It was really helpful to get multiple options with varying costs to help make or decision

Follow Up

Follow Up - Constantly, throughout the project

Professional & Organized

Professional & Organized - After our first project we didn't even consider looking elsewhere

Project Manager Professionalism

Project Manager Professionalism - Both Les and Kevin did a great job overseeing the project and made sure every aspect of the job met or exceeded our exceptions. They communicated each step as to what and when things were happening as well as any changes as the project progressed

Installation Crew Professionalism

Installation Crew Professionalism - They couldn't have done a better job and were extremely neat in cleaning up each day.

Value

Value - It is the old saying "You get what you pay for". Yes Paragon is a more pricy company but they ALWAYS do superior work.

Areas For Improvement

Areas For Improvement - To give a better cost expectation as to electrical work do preparing the site for construction

Areas Of Satisfaction

Areas Of Satisfaction - All aspects exceeded what we envisioned the finished product would be.

Current Referrals

Current Referrals - Yes

Recognized Excellence

Recognized Excellence - I really can not recognize one individual over another as each member of the team, from the initial meeting with Scott to the final project completion with Kevin, Les and all the crews honestly couldn't have done better.

Additional Comments

Additional Comments - When we have our next construction job, Paragon will be my first and last call.

We have worked with other builders / renovation contractors and Golden Rule Builders have been more thorough and more attentive than any of the others we have worked with.

Building with GRB has really made life easier and more enjoyable. From design through construction, the GRB staff has been warm and supportive. The process of building is a challenge, but we could rely on GRB to help guide and get the job done. Most important is the warranty period. Rather than being left being on your own with your new house, the GRB team stands ready to assist from the smallest to the biggest details. If something needs to be corrected, they get it done.

Paragon did an outstanding job within the price and time frame that they quoted. It was a very pleasant experience working with them.

Concern For Needs

Concern For Needs - Scott asked questions and reviewed the site to fully undrstand what we wanted to acomplish with the project

Sales Solutions

Sales Solutions - Scott and Abby presented us with multiple options and guided us through the selection process.

Follow Up

Follow Up - Scott and Abby followed up with us multiple times throughout the project to make sure we were informed and satisfied with the work and the progress.

Professional & Organized

Professional & Organized - All of the Paragon personnel, as well as their sub-contractors, were very respecfull and professional at all times. Always asking if we had any questions or concerns, and explaining exactly what they were going to do and when.

Schedule

Schedule - Kept to the overall agreed upon schedule and kept us informed of what was happening each day of the project.

Project Manager Professionalism

Project Manager Professionalism - The Project Manager and the whole team, including the sub-contractors, were all vey professional and courteous.

Communication

Communication - They were very proactive with communications through the Buildertrend software as well as in-person and via phone and text messages. Never had any issues reaching anyone or getting return messages.

Installation Crew Professionalism

Installation Crew Professionalism - They did a great job with the setup and the clean up, and made sure the house and property were protected thoughout the project.

Construction Quality

Construction Quality - The project was completed exactly as planned and promised. High quality workmanship. Looks like it was part of the original house from the beginning.

Clean & Safe

Clean & Safe - Everything was proected throughout the build and equipment and materials were safey stored each day

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The build came out even better than we had hoped. They were very thorough with their plans and with explaining everything every step of the way. They followed up after completion to make sure we were completely satisfied.

Recognized Excellence

Recognized Excellence - Zach Paul was outstanding to work with. Chris was really great with the drywall installation. Very meticulous and takes a lot of pride in his work. Abby spent a lot of time with us showing us options and helping with the slections.

Additional Comments

Additional Comments - I am planning to use Paragon for future projects as well.

Extremely reliable - love the app for contact and pictures

Areas Of Satisfaction

Areas Of Satisfaction - Offering great solutions!

They take pride in the work they do.

The whole process was honest and upfront and the team knows what they are doing. They were true to their word and schedule through the whole build.