After using Paragon Construction for indoor bathroom renovation projects two years ago, we decided to use them again for our outdoor deck and front porch replacement project due to our overwhelming satisfied initial experience with Jeremy and his team. We sought solutions which would allow our home to be maintenance-free and we were impressed with their suggestions and were provided a proposal which met our budget and time schedule needs.

Garry took care of me. I could trust him to look out for me; the project. Garry saved this job! (I would caution anyone to micromanage design staff and to be more involved than I was able to be.)

I would highly recommend Perez to others. The entire experience from project creation/quoting to implementation exceeded my expectations.

Employees & Subcontractors

Employees & Subcontractors - The workers were professional and courteous. The only reason I didn’t strongly agree is that communication with them was difficult at times…luckily one of the crew spoke better English than the others.

Areas Of Satisfaction

Areas Of Satisfaction - I truly enjoyed working with Chris during the project creation and Brian during the implementation. Both were very good with prompt communication and taking action. They were a pleasure to work with.

Lead Source

Lead Source - googled master certainteed installer and saw the stellar reviews

Additional Comments

Additional Comments - I would highly recommend Perez and would contract them for future projects

These guys are awesome in every way. Golden Rule Builders did a great job. The worksite was clean, they did excellent work, and I couldn't be happier with it.

100% would recommend and did recommend to family already. We had an easy time with what could have been a stressful kitchen remodel. We are very happy.

Expertise

Expertise - It was lovely to have a one stop shop where everyone worked together so well.

Unwarranted Change Orders

Unwarranted Change Orders - Absolutely no hidden costs which is why we went with Perez.

Communication

Communication - Mike was awesome. He communicated every step of the way.

Problem Resolution

Problem Resolution - We had a slight hiccup with our original flooring we ordered and Perez kept us in the loop and found an almost identical (if not better) option.

Employees & Subcontractors

Employees & Subcontractors - The subcontractors were professional and just nice people.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline was great. I felt safe working with everyone.

I was informed each day about which contractor was coming and at about what time. Garry was amazing in keeping all the balls in the air, so every stage of the project ran smoothly. Both Garry and Jeff were polite, informative and easy to work with.

The detail and thoroughness in the planning process and Garry has been great to work with. He works hard to see that we are happy with the progress and outcome.

Man in charge of actually doing the was excellent

They do a great job. They are easy to work with and make it easy.

Schedule

Schedule - To the extent of supplies and materials being supplied, they are only as good as their supplier. I understand things move around. They are very efficient once they have everything lined up. There are some things out of their control. They do a good job.

Unwarranted Change Orders

Unwarranted Change Orders - There are things they could crop up.

Areas For Improvement

Areas For Improvement - They haven't fallen short of my expectations. There are a few loose ends. They're good about taking care of them. There's a window that sticks and some other little stuff. They are pretty good about addressing those issues as they come up.

Areas Of Satisfaction

Areas Of Satisfaction - They make it easy and they are very efficient. Things don't linger. They are good to do business with. They aren't the cheapest guys in town, but they do a great job.

Lead Source

Lead Source - I heard about them through a friend.

Golden Rule clearly listened to me, the evidence being they delivered a high-quality bathroom, kitchen island, and flooring better than I could imagine. Even though we were a smaller project, we were treated as if we asked them to build us a 10,000 square foot home. They were respectful, skilled, knowledgeable and kind. Not only is their craftsmanship quality, but it is also individualized and lovely.

Attention to detail was very appreciated. Leo’s team does great work.

For the home build and basement work, we had a great experience from design to move in. But the experience has not been good so far on the latest project to install an underground conduit for future electric to our barn. The rest of my responses to this survey will reference the current sidewalk job only.

See below

Expertise

Expertise - The project manager Mike was terrific. Kept us informed as the build went longer than expected. The subs were great too.

Construction Quality

Construction Quality - The final project turned out excellent. We are very pleased with the new bathroom.

Problem Resolution

Problem Resolution - Mike did all he could

They are doing well overall, but a little more attention to details/communication would be great.

Areas Of Satisfaction

Areas Of Satisfaction - They were up-to-date; they called me when they were coming and came when they said, finished in one day and everything looks nice. It is good.

Lead Source

Lead Source - I searched for window replacements on Google and Perez Design was one of the first ones to come up. We talked to other companies and Perez was the easiest to deal with.

Additional Comments

Additional Comments - everything was smooth, went well, and looks nice. I have no complaints.

Golden Rule sticks to its mission to treat their customers the way they would like to be treated themselves. They provide an honest and reliable construction model - one you can depend on to be there for you over the years. They stand by the quality of their work, and if there any issues, they address them to their fullest ability. Reliability and honesty are their strengths, and hard to find in this industry.

Yes! We have already recommended to friends that are preparing to work with Paragon.

Concern For Needs

Concern For Needs - We wanted to make our laundry room a place that was more accessible and minimized issues with the pipes freezing in the cold weather.

Sales Solutions

Sales Solutions - Everything was up front and reasonable.

Follow Up

Follow Up - Always. Follow through for answers always immediate.

Professional & Organized

Professional & Organized - Yes. Every one on the team was professional. Zach always answered my list of questions and Joanna always able to follow through on small and big fixes.

Schedule

Schedule - Always.

Communication

Communication - Always immediately responds!!!!

Installation Crew Professionalism

Installation Crew Professionalism - Very clean and makes the process as easy as possible.

Construction Quality

Construction Quality - Absolutely!!! Perfection.

Clean & Safe

Clean & Safe - Yes!!! So clean always!

Value

Value - We prefer an upscale version with consciousness to spending and we definitely are happy with the final outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Always!! Communication is amazing. Professional and friendly. Help in picking out the details with Abby was amazing. So happy with the final result. Zach and Joanna perfection in details and follow through.

Recognized Excellence

Recognized Excellence - Jeremy, Zach, Joanna

Additional Comments

Additional Comments - This company is amazing and we wouldn't use anyone else. Already have our next project set up to execute in the near future.

Professional, knowledgeable, and friendly beginning to end

Far and away the most professional design and build organization we've engaged.

I selected GRB because of its connection with NVBIA and our salesperson, Dennis. I believed that working with a larger builder familiar with rules, permitting, and local processes would help simplify a complex project. I also understood that contractors would be available to begin quickly. Unfortunately, that has not been our experience.

The project got off to a difficult start due to zoning and permitting changes that we were not aware of when we signed the contract on February 20. This resulted in a one-month delay and additional expense because the county required a permit and building review that had not been anticipated.

The permit was issued on March 27, but we then experienced another delay while working through clearing requirements. In order to move the project along, we agreed to handle the clearing ourselves, and that was completed on April 15. After that, we had another month-long delay waiting for a concrete company to “work us in” for what should have been a straightforward concrete pad.

The concrete pad was finally installed on May 12, and we are hopeful the project is now moving forward. That said, we still do not have a confirmed start date or material delivery date for the metal barn installation.

We did not expect the project to begin this late — nearly three months after signing the contract. The delay has also created complications with NOVEC’s installation of the infrastructure needed for the larger project.

At this point, we are hopeful that the installation phase will go more smoothly and that we will have a better experience moving forward.

I will eagerly recommend GRB to anyone and everyone interested in construction projects. I will warn them to keep an eye on some of your sub-contractors, however, as they do not always share your passion for quality and integrity. You are by far not the cheapest, but if you want the job done right, with quality from a company with integrity, then there is no other option than GRB.

Quality work and wonderful customer service

Areas Of Satisfaction

Areas Of Satisfaction - This is my second project with Paragon and I will use them again. Quality work and the best customer service hands down. Friendly staff and they stand behind their work. Scott, Les, Kevin and Shelley take pride in their work and what they do.

Recognized Excellence

Recognized Excellence - Scott had been a pleasure. He listens to my needs and make suggestions based on my budget and my style. Les was also a great project manager. He even came over on the weekend when the wind almost blew over my porta potty and fixed it.

Can't beat their professionalism

Concern For Needs

Concern For Needs - Yes, he made sure we were on the same page at all times

Sales Solutions

Sales Solutions - Yes Always

Follow Up

Follow Up - Yes, always

Professional & Organized

Professional & Organized - Very

Schedule

Schedule - As best as could be managed

Project Manager Professionalism

Project Manager Professionalism - Outstanding

Communication

Communication - Daily

Installation Crew Professionalism

Installation Crew Professionalism - As always

Construction Quality

Construction Quality - Can't be beaten

Clean & Safe

Clean & Safe - Daily

Value

Value - Very much so

Areas For Improvement

Areas For Improvement - None that I'm aware of

Areas Of Satisfaction

Areas Of Satisfaction - Totally satisfied from the beginning to the end

Current Referrals

Current Referrals - Not yet but given the chance I will certainly recommend them

Recognized Excellence

Recognized Excellence - They all performed exceptionally.

I am highly likely to recommend GRB to a friend. The level of detail shown in relation to our projects has been outstanding. GRB has been easy to work with. Our project manager, Brian, has ensured our satisfaction with our complex projects. We did not want to use a fly by night company, we wanted trusted members of our community working on our home. I felt confident using a company that has been in business for many, many years. I am so glad we made the investment in our home by using GRB.

Project Manager Professionalism

Project Manager Professionalism - Everyone was always professional and friendly

Communication

Communication - Communication is possibly the biggest reason we chose to use paragon a second time. Their communication is second to none

Installation Crew Professionalism

Installation Crew Professionalism - Best install crew, their experience and passion shone through

Areas Of Satisfaction

Areas Of Satisfaction - From the original meeting, to the render, to the quality of the work everyone made sure that if we weren’t happy they weren’t happy

Recognized Excellence

Recognized Excellence - Scott, Abby, Joanne, really everyone that touched this project

Golden Rule Builders made it easy and we really enjoyed the process and were thrilled with the results. Garry did a great job understanding our needs and taking care of the little details that matter— like making sure our washer and dryer could be hooked up quickly during the renovation. We appreciated his constant communication. The quality of work by the trades (notably carpentry) was incredible.

Concern For Needs

Concern For Needs - We had 8 windows replaced. They took down the wooden blinds and did all the work over a period of a few days. Everything went smoothly and blinds were Replaced. Other than our knowing what was done, you would have thought these are the same windows. Now I have better looking and fitting windows that won’t rot! All the workmen were pleasant, polite, answering all our questions. We can’t say enough good things about our experience with Paragon.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded our expectations.

Recognized Excellence

Recognized Excellence - Scott and Kevin stand out because we knew them from another project they did for us. So reliable and pleasant!

These guys are real craftsmen -- in a world full of quick and dirty. They actually take pride in their work. I'm deeply impressed.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

The individual attention and sense of shared vision did not initially carry forward from GRB's design team to the build team. Untold hours were devoted by my wife and me, as well as the GRB design team, in planning a new home build reflective of our desires. Contrary to contributing to the excitement for finally moving from paper plans to the actual construction process, the initial attitude exhibited by the build team came across as just another task to be completed without compromising GRB's profitability. An analogy would be walking into a Starbucks and detailing a multifaceted cup of coffee. The barista takes copious notes that are clearly recorded on the cup. However, another employee is tasked with preparing the drink. When it arrives, they have served a black cup of coffee, devoid of any of the noted particulars! Therefore, the employee that took the order clearly wanted to accommodate every applicable preference. While the employee that prepared the order was satisfied with meeting the minimum standard for a cup of coffee. A four-star rating is provided because, since describing to Dennis Reitz our perception of the build team's dispassionate attitude, the build team has gone to great lengths to arrest our concerns. They've demonstrated complete familiarity with our design and, most impressive, a desire to deliver the plan. While my wife and my confidence for a quality build has been regained, the handoff from design to build could stand with improvement.

Very early in the process and the likelihood to recommend would be in a later step

We were disappointed with how communication was handled by the office, particularly regarding pricing transparency and the timeliness of responses. Pricing was often not clearly broken out or explained, which made it difficult for us to fully understand the costs and at times gave the impression that we may have been overcharged.

From the beginning, we discussed additional work we needed with our salesperson, with the understanding that we would either add it to the current project or create a new contract. However, due to the lack of communication and timely follow-up from the office, we eventually stopped asking about the additional work and decided we would either complete it ourselves or use another company if needed. The additional work we had hoped to discuss included roofing, siding, drywall and trim work throughout the house, as well as window and door replacements. Instead, the focus seemed to shift primarily to a kitchen remodel, and the pricing was high enough that we ultimately decided not to pursue any additional work with GRB.

The field team, however, was great to work with. They were very responsive and took the time to thoroughly explain all aspects of the project, answering our questions even outside of normal business hours at times. Matt McCarthy, Nick, Cody, and John were the main members of the field team we worked with, and all of them did an excellent job with communication, problem solving, and workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

Lead Source

Lead Source - I heard about Perez Design/Build Remodel through both word of mouth and an internet search while looking for contractors and their reviews.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry trim and porch work is especially first rate. Andrew, Daniel, Otis, Will and Josue (I think I'm forgetting someone) were outstanding with their duties.

Recognized Excellence

Recognized Excellence - The job supervisor Kevin was very patient and intent on my 100% satisfaction. I put him through a lot, he took it in stride and made the end result excellent.

Areas Of Satisfaction

Areas Of Satisfaction - Presentation of project options including visual renderings; Material quality, work crew workmanship, communication, courtesy, professionalism, and friendliness.

Recognized Excellence

Recognized Excellence - Scott, Shelley, Kevin, Andrew, Daniel, and Otis were all terrific to work with.

Wonderful to work with and great results!

Areas For Improvement

Areas For Improvement - Good experience. None.

Areas Of Satisfaction

Areas Of Satisfaction - They always had a creative solution when I wasn't sure what would be best.

Recognized Excellence

Recognized Excellence - Zach Paul - always responsive, knowledgeable and kind

Additional Comments

Additional Comments - I've worked with Paragon in the past, for this recent project and would call them again in a heartbeat for future improvements.

The staff at GRB responded to every question, comment or problem almost immediately. They were responsive to our needs. No matter the issue, nothing was too trivial for them to respond.

Scott came up with a great solution for what we needed and it turned out great

Concern For Needs

Concern For Needs - He met with us to understand what we wanted and came up with a great plan that fit within our budget

Follow Up

Follow Up - Scott quickly answered every question we had and always was pleasant to deal with.

Clean & Safe

Clean & Safe - Often during the project there were alot of materials and supplies coming on our driveway and property. The crews were always trying to make it easy for us to continue to use our cars and they always would clean up as much as possible at the end of the day.

I have already recommended Paragon to several neighbors and whenever I here of someone contemplating a project recommend the call Paragon before they decide on someone.

Concern For Needs

Concern For Needs - We have worked with Scott on several projects and he always exceeds in design what we were thinking of.

Sales Solutions

Sales Solutions - It was really helpful to get multiple options with varying costs to help make or decision

Follow Up

Follow Up - Constantly, throughout the project

Professional & Organized

Professional & Organized - After our first project we didn't even consider looking elsewhere

Project Manager Professionalism

Project Manager Professionalism - Both Les and Kevin did a great job overseeing the project and made sure every aspect of the job met or exceeded our exceptions. They communicated each step as to what and when things were happening as well as any changes as the project progressed

Installation Crew Professionalism

Installation Crew Professionalism - They couldn't have done a better job and were extremely neat in cleaning up each day.

Value

Value - It is the old saying "You get what you pay for". Yes Paragon is a more pricy company but they ALWAYS do superior work.

Areas For Improvement

Areas For Improvement - To give a better cost expectation as to electrical work do preparing the site for construction

Areas Of Satisfaction

Areas Of Satisfaction - All aspects exceeded what we envisioned the finished product would be.

Current Referrals

Current Referrals - Yes

Recognized Excellence

Recognized Excellence - I really can not recognize one individual over another as each member of the team, from the initial meeting with Scott to the final project completion with Kevin, Les and all the crews honestly couldn't have done better.

Additional Comments

Additional Comments - When we have our next construction job, Paragon will be my first and last call.

Building with GRB has really made life easier and more enjoyable. From design through construction, the GRB staff has been warm and supportive. The process of building is a challenge, but we could rely on GRB to help guide and get the job done. Most important is the warranty period. Rather than being left being on your own with your new house, the GRB team stands ready to assist from the smallest to the biggest details. If something needs to be corrected, they get it done.

Paragon did an outstanding job within the price and time frame that they quoted. It was a very pleasant experience working with them.

Concern For Needs

Concern For Needs - Scott asked questions and reviewed the site to fully undrstand what we wanted to acomplish with the project

Sales Solutions

Sales Solutions - Scott and Abby presented us with multiple options and guided us through the selection process.

Follow Up

Follow Up - Scott and Abby followed up with us multiple times throughout the project to make sure we were informed and satisfied with the work and the progress.

Professional & Organized

Professional & Organized - All of the Paragon personnel, as well as their sub-contractors, were very respecfull and professional at all times. Always asking if we had any questions or concerns, and explaining exactly what they were going to do and when.

Schedule

Schedule - Kept to the overall agreed upon schedule and kept us informed of what was happening each day of the project.

Project Manager Professionalism

Project Manager Professionalism - The Project Manager and the whole team, including the sub-contractors, were all vey professional and courteous.

Communication

Communication - They were very proactive with communications through the Buildertrend software as well as in-person and via phone and text messages. Never had any issues reaching anyone or getting return messages.

Installation Crew Professionalism

Installation Crew Professionalism - They did a great job with the setup and the clean up, and made sure the house and property were protected thoughout the project.

Construction Quality

Construction Quality - The project was completed exactly as planned and promised. High quality workmanship. Looks like it was part of the original house from the beginning.

Clean & Safe

Clean & Safe - Everything was proected throughout the build and equipment and materials were safey stored each day

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The build came out even better than we had hoped. They were very thorough with their plans and with explaining everything every step of the way. They followed up after completion to make sure we were completely satisfied.

Recognized Excellence

Recognized Excellence - Zach Paul was outstanding to work with. Chris was really great with the drywall installation. Very meticulous and takes a lot of pride in his work. Abby spent a lot of time with us showing us options and helping with the slections.

Additional Comments

Additional Comments - I am planning to use Paragon for future projects as well.

Extremely reliable - love the app for contact and pictures

Areas Of Satisfaction

Areas Of Satisfaction - Offering great solutions!

They take pride in the work they do.

The whole process was honest and upfront and the team knows what they are doing. They were true to their word and schedule through the whole build.

On the basis of an excellent experience and outcome with a porch/deck/patio project, we highly recommend Paragon Construction Company for a high-quality home renovation.

Concern For Needs

Concern For Needs - Scott Faison is a tremendous asset to Paragon. He listened carefully and repeatedly to our project objectives and remained involved at every phase as a resource to ensure our satisfaction.

Sales Solutions

Sales Solutions - Scott was simply brilliant as a construction designer. He presented us a wide variety of options in easy to understand ways but always made clear recommendations that resulted in a far better outcome than we originally anticipated.

Follow Up

Follow Up - Scott always followed up with us quickly and thoroughly.

Professional & Organized

Professional & Organized - Every member of Paragon Construction conducted themselves in a professional and friendly manner. They set clear expectations and fulfilled them consistently. The planning and organization behind their field execution set the highest standard.

Schedule

Schedule - To the degree humanly possible, Paragon kept to the schedule as provided to us through the BuilderTrend app and website.

Project Manager Professionalism

Project Manager Professionalism - Les Long was our Project Manager and we cannot praise him and his work highly enough. His skill and extensive experience in the construction field ensured the final outcome matched Scott's excellent design. He treated us as partners at every stage of the planning and building process.

Communication

Communication - Every Paragon employee communicated with both my wife and me to our complete satisfaction.

Installation Crew Professionalism

Installation Crew Professionalism - Kevin Fournier led a skillful team of Paragon carpenters and personally supervised multiple subcontracted trade partners. They always had a plan and modified that plan successfully when unanticipatible obstacles were encountered.

Construction Quality

Construction Quality - We were very satisfied with the quality of materials used and workmanship. Paragon welcomed our input into many decisions, resulting in a truly customized renovation.

Clean & Safe

Clean & Safe - Paragon consistently cleaned up at the end of each work day and left us with a sparkling product at the end.

Value

Value - Ours project was a significant job for a significant price. We judge that price to be fair.

Areas Of Satisfaction

Areas Of Satisfaction - Kevin Fournier deserves special praise. He carefully watched the work of a subcontractor and was not satisfied with the installation of a major part of the project. After conferring with the entire Paragon leadership team, he insisted on a complete replacement of the subcontractor's work to ensure a high-quality outcome.

Current Referrals

Current Referrals - Not at this time, but we are alert for the opportunity to recommend Paragon to our friends and neighbors.

Recognized Excellence

Recognized Excellence - Scott Faison for exceptional design capability and communication skills. Les Long for expert construction planning, team leadership and communication skills. Kevin Fournier for construction excellence and communication skills. Josue Badillo for outstanding carpentry skills and consistently setting a positive example for younger employees.

Areas For Improvement

Areas For Improvement - No areas at all.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded every expectation.

Lead Source

Lead Source - Trade show.

Additional Comments

Additional Comments - They are a top notch team that is highly recommended!

Great communication, timely, friendly and professional.