About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 49
Satisfaction
Of 25099 surveys sent, 6709 were responded toReviews 5841
Of 6709 respondents, 5841 left a reviewRecent reviews
Janet F.
Good quality windows and good pricing.
Pamela S.
Contractor arrived in scheduled window and completed work in timely manner.
Sophie H.
From salesman to installer it was a simple process.
Tom R.
Good product . Very good price.
Jane F.
This is the second time I have had Universal in my home, from the sales person to every person I had in my home, I was treated with respect. I would not have another company replace my windows, they are beautiful!
Barry M.
Professional.
Review in Elyria, OH
When I originally asked for the salesman I had done business with previously, I was told three different times they didn't think he was still with the company. When I requested a modification on the hardware, I was ignored.
Timothy S.
Everything went very smoothly great people!
Review in Sheffield Lake, OH
Fast, courteous and good price.
David P.
Third house I have had done, quality of install teams varies widely but overall very satisfied
Jim S.
The installation of my new man door was completed by Marvin and Nate. Work was excellent and installers were professional and kind
Review in Beachwood, OH
Product quality outstanding, installation went smoothly and professionally done. They were competitive on price
Review in Brook Park, OH
From con
Jeff H.
the entire process was easy and straightforward
Roland I.
Awesome customer service, informative, and fast process!
Jenny S.
I will definitely use Universal Windows for future projects.
Laura K.
The installation was a disaster. So many installation issues and the install team just left. I requested the windows be cleaned as they had got sunscreen, glue and black hand prints on the glass and white trim. A call the the branch resulted in a service appointmentnearly a month away!
Tony D.
Very qualified workers did a great job
Brittany C.
Affordable windows that are also efficient? Plus, being treated like a valued customer along the way? Need I say more!
Jeff E.
The guys were friendly and professional
Review in North Ridgeville, OH
Every aspect of the purchase and installation was handled efficiently and professionally.
Review in Spencer, OH
Variety of options, quality of the windows, quick installation, and price.
Lafath W.
The salesperson was very thorough and polite.
Sarah T.
I've recommended Universal Windows Direct to a couple of friends before mine were even installed.
Dan F.
Windows are exceptional!!!!!
Install team was great!!!
Done much faster than expected.
GuildQuality
Feedback report
