About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 49
Satisfaction
Of 22663 surveys sent, 6453 were responded toReviews 5598
Of 6453 respondents, 5598 left a reviewRecent reviews
Terrence O.
Ordered a full front door set, but they ordered the wrong storm door. Another 4+ weeks to actually get the door we ordered.
Larry K.
Purchased 5 windows. Window grids do not line up for two of the windows from top window to bottom window. Two attempts were made to replace only either the top window or the bottom window and neither but still not to my liking. r was acceptable. Finally, a new whole window was ordered & installed but still not to my liking.
Sarah L.
I wish I would’ve known that I could not get pet screens ordering black vinyl. I found out after install
Joseph P.
Communication after the sale was ourtstanding keeping us informed of the manufacturing, delivery, and installation progress.
John K.
Installer was really good
But st end of installation he told me I get to sand and finish interior of window lucky me. Didn't think after what was told to me about quality & workmanship of the windows that would have been completely done
Larry O.
If our issues are resolved may recommend your company.
Robert H.
Marvin and Nate were absolutely amazing, my house is 100 years old and it was no easy task, it took nearly 8 hours to do the work, it should only have taken a few hours, however, because the windows were so bad it took much longer than anticipated. They worked steadily without breaks, when Marvin finished it looked like a new house.
David K.
Excellent service
Patricia W.
Bad communication every step
Jennifer O.
A+ in quality & service.
Review in Warrensville Hts, OH
simpling grand.
Review in Columbia Station, OH
Not happy with the screens
Randy M.
Nice clean looking window and job by installers
Sam T.
Send bigger crews for large windows
Jenifer T.
From start to finish I was satisfied but then again I am a prior customer.
Patricia H.
Over priced under promised.
Michael D.
In every way.
Laura S.
They came out and repaired my window and even sprayed WD40 so it went up and down easier.
Amber F.
The door isn’t sealed on the exterior of the house. Open hole exposing wood.
Warren G.
Very professional and not pushy in the sales approach
Irene D.
This is why people don’t wanna leave this **** because you make us answer too many **** questions
Emma F.
I just would suggest.
Linda M.
it took 8 phone calls and 3 visits to get the correct equipment replaced
Tony N.
The attention to detail was amazing also the product itself Works flawlessly
Review in Elyria, OH
Overall experience was wonderful and a smooth transition to new windows
GuildQuality
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