About this company
Universal Windows Direct of Cleveland
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Types of work
GuildQuality surveys
Badges
Photos 49
Satisfaction
Of 25485 surveys sent, 6819 were responded toReviews 5947
Of 6819 respondents, 5947 left a reviewRecent reviews
Chris G.
Windows measured incorrectly. The installer arrived 3 hours past our estimated time without calling us to inform us of delay
Kim H.
I scored a 7 because I still have an outstanding matter to be resolved. One of my newly installed windows has a draft.
Tanner T.
The quoted and installers were awesome! Windows were pricy though. Some small cosmetic things are some of the lock/unlock are loose. A couple of the windows are tough to open/don’t slide really easy.
Janet S.
It was a good service.
Richard G.
Came in as expected. Quick professional work.
Debra P.
They were promp neat friendly good price and the LOOK GRAET
Dominic C.
Competitive pricing, knowledgeable salesperson , outstanding installation crew.
Stephanie Z.
Definitely would recommend.
Richard H.
Windows were high quality. They fit perfectly and the installation was fast and accurate. The installers also cleaned up after the installation was complete.
Star J.
Quick and efficient installation. Lots of follow up.
Timothy G.
The prices were great and the time frame from start to finish was great also
Michele H.
Very professional. Sales person did not push us into getting windows we didn’t need.
Lynn K.
I love my new patio doors! Quality is amazing and the service was top notch! Very pleased with my decision to hire your company!
August D.
Had multiple issues with our installation. Broken trim, caulking that didn’t match, caulking install is terrible, oak trim put on a cherry window. Sent the same guy’s that did a terrible install to repair their mess and sent another man that just added more awful caulk.
Brock C.
I just felt like for 10,000$ I would he really wowed.
John R.
Very smooth process
Diane C.
Installation issues & I wasn’t given anyone to contact nor any guidance if issues arose.
Barbara S.
Did a marvelous job
Chuck M.
I was having a bad week when install was scheduled. I moved it back, then the installer called to see what’s up. I explained what was happening, he listened then came up with a game plan that worked for me and then. They went above and beyond to help me. That’s rare these days. I’ll be buying my siding from them.
Cathleen J.
The whole process was a great experience from the sale to the installation
Jane C.
Good Quality Product
Reasonable Price
Reasonable Time
Michael P.
Reggie Williams scheduled my install of the kitchen slider that was not put in when the original windows were put in.
Review in Sheffield Lake, OH
How professional
Kimberly T.
I will not be recommending this company.
Melody C.
Very professional
GuildQuality
Feedback report
