This is the second time I have had Universal in my home, from the sales person to every person I had in my home, I was treated with respect. I would not have another company replace my windows, they are beautiful!

Professional.

When I originally asked for the salesman I had done business with previously, I was told three different times they didn't think he was still with the company. When I requested a modification on the hardware, I was ignored.

Everything went very smoothly great people!

Fast, courteous and good price.

Third house I have had done, quality of install teams varies widely but overall very satisfied

The installation of my new man door was completed by Marvin and Nate. Work was excellent and installers were professional and kind

Product quality outstanding, installation went smoothly and professionally done. They were competitive on price

From con

the entire process was easy and straightforward

Awesome customer service, informative, and fast process!

I will definitely use Universal Windows for future projects.

The installation was a disaster. So many installation issues and the install team just left. I requested the windows be cleaned as they had got sunscreen, glue and black hand prints on the glass and white trim. A call the the branch resulted in a service appointmentnearly a month away!

Very qualified workers did a great job

Affordable windows that are also efficient? Plus, being treated like a valued customer along the way? Need I say more!

The guys were friendly and professional

Every aspect of the purchase and installation was handled efficiently and professionally.

Variety of options, quality of the windows, quick installation, and price.

The salesperson was very thorough and polite.

I've recommended Universal Windows Direct to a couple of friends before mine were even installed.

Windows are exceptional!!!!!
Install team was great!!!
Done much faster than expected.

From the rep that came to my house and the installers were great.

Either measuring was off or wrong window was put in in error. Gaps exist.

Mostly pleased, there was a little damage to my garden plants.

Most definitely would recommend.

I feel I was grossly overcharged after consulting with other people I paid over 2,000 dollars for one octagon window

The wrong storm door was installed and it still has not been corrected. No one has come to replace it.

Very professional

My windows aren’t locking

The company provided updates about the production of our windows, when they arrived at the warehouse, and when we could expect upcoming calls for installation.

Installer issues

As long as my windows are as good as stated and they hold up over time, I am very likely to recommend Universal Windows Direct.

I would not recommend because you are a little too high for people i know

Experience was very rewarding

They did not do what they said they would do. Instead of replacing siding just slapped new stuff over it. Left extra supplies big boxes they need to pickup. Way to expensive for a cover up job.

Easy to work with. True to their word and product.

Professional, detailed and timely

The customer service was terrible. Had a hard time getting a hold of anyone. Trying to get callbacks in a timely fashion did not happen. The only person who did contact me back whenever I texted was Corey. He did try to help resolve all the issues. Carrie, who was supposed to be the one to return my calls for scheduling, etc. Was impossible to get in touch with.

Quick professional sales and installation.

Universal Windows Direct provided a wonderful, seamless experience. The sales presentation was professional, and communication about the timeline was excellent. The installation crew was punctual, fast, and did a great job on my two storm doors. I loved the proactive follow-up to ensure I was completely happy. Highly recommend!

Installers do excellent work, up and beyond normal work.

I had a great experience. The staff is friendly and courteous.

On time, install clean and smooth

Yesterday, I noticed that water was in my garage. I never had water in my garage. I had lived in this house since 1987.

Good service, quality product

My windows are beautiful. Easy to clean and blocks cold air. Also the road noise is a lot less. Peace and quiet. My door is also a 100% improvement. Thank you for being there for us.

From the Quote with the salespeople to the institution and keeping me updated in between. Installers were Top Notch !!!! Great company. Thank You

They make the windows they sell. Good experience with the contracted installers.

We had a great experience with Universal Windows Direct! Everyone was incredibly kind and knowledgeable and I was surprised at how we were assigned someone to call us with updates on our windows. It was an extra bonus! When it came time for the install, we had our windows done on two separate occasions and both were great experiences! Both teams did a fantastic job and we are constantly talking about how happy we are with our windows!

Better pricing