The house is of very good quality, but I think I would only recommend Tilson Homes to someone if they are willing to stay on top of the details.

Professional and responsive, working through quality control at the moment

Communication

Communication - Kelsey was great, easy to get ahold of and always willing to talk about the home plans.

Additional Comments

Additional Comments - The staff at Tilson Katy was super friendly and always very accommodating!

They are super easy to work with. They are very concerned with their customers' needs.

The level of customization that they allowed was anything was available.

I liked the way everything was explained. Ashley was very knowledgeable!

Professional work.

I'd recommend them to a friend because they're a well-organized company, very interactive with their clients, and very friendly. They have customer service, as well.

Well oiled machine!

Easy process. Sales team in Katy were patient and knowledgeable.

Planning our home and getting answers to our questions was great.

Communication

Communication - Eric has always quick to respond to messages or emails left. And he goes beyond by giving us a heads up when he will be out of the office. The process has been so transparent and really helped us to feel comfortable. Also, David did a great job going over all the details with us following the color appointment to make certain all our choices we documented.

Additional Comments

Additional Comments - We have just started the construction phase. We have been very happy and comfortable with everything to this point. Eric has been great to work with.

Everything

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They are prompt on schedules, and we love our superintendent, who is over the build.

I have no comment.

It would depend on their timeline and what type of home they wanted to build or how customized (I felt Tilson didn’t have many options to choose from for fixtures) they wanted to go.

N/A

We were able to observe the process of our house on a daily basis and were very impressed at each step. From the placement of the location stakes to the last piece of quarter round for the floor we felt every detail was attended to.

Kelsey was incredible form the moment we met. Very accommodating with our time and willing to listen to us and make changes as we felt necessary and always being mindful of our budget and still leaving room for our wants and needs.
She gave us a very thorough timeline as to what to expect throughout the entire process.
We just wish she was still very much a part of our construction process.

Additional Comments

Additional Comments - We are almost reaching our 1 year mark from the moment we stepped foot into the Katy office. It has been a learning experience and with exciting results happening as we enter the last phase of construction. Our design team was amazing and so accommodating to our requests with plenty of guidance to learn from and or real life suggestions/examples to view in real time. Our construction manager is always open to talking thru changes and what to look forward to as we go through the different phases of construction. Gives great and knowledgeable advice.

The overall experience was easy and they made the whole process easy to work through.