My experience with Solar Energy World in the DC region was very positive.

I have issues that have been answered and one still to be closed out, and a Resolution Agreement still to be signed or not. I am going to be sending an experience summary to SEW, IGS Solar, and Comcast as soon as I get the applicable POC(s).

Areas Of Satisfaction

Areas Of Satisfaction - Solar panel installation, system performance, and Enphase monitoring

Very poor service. My solar is working at 50% capacity for the past 7-8 months and despite multiple calls, this is brushed off. Now they agree that there is a problem and booked for 1.5 motnhs later

no presaure installed the system and it just. keep on running

I did not work with Solar Energy World New Jersey, I worked with Maryland.

it was a very smooth process from start to finish and we are completely satisfied

Sales Knowledge

Sales Knowledge - Very knowledgeable salesperson who guided us properly from start to finish

Professional & Organized

Professional & Organized - Company took care of all the paper work and hence we did not have to do anything

While the sales effort was clear and stated from the beginning, the customer service leaves a lot to be desired. There is no timely flow for resolutions for installation and warranty claims.

They were very thorough in explaining the process and answering questions.

I am saving money all around, and it has benefited me all around with taxes and money on the energy bill.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

I have been very satisfied with the process. It went without hitch. It took some time to get going because of permits. Everyone from the salesperson, to the engineers, to the installers, were very professional and I have been very satisfied with the process and the product.

The installation team did a great job. Our salesperson was pretty thorough, but we were surprised that I just heard from him recently, and we've had the solar panels for a couple years now. There were no calls saying it's been a year. How's it going? Or do you have any questions? It was only now that he reached out and said, "Do you want to buy a battery backup?" That was the only thing that was disappointing. I would have expected that I would have heard from them. Once they get the check and once everything's installed, there still should be a follow-up.

The sales representative that I had promised to get my install done by the end of the year and it wasn't done as presented...he kept claiming stuff on the county but I told him at the beginning to expect delays, but the representative acted like he knew better than me. The delay caused us to miss the federal tax credit till the next hear and financing that wasn't planned. They also had a few items to redo after inspection. They also changed the inverter from the bid without telling me. I told representative after I learned it AFTER it was installed and the representative acted like I was wrong. The application with this inverter didn't have all the features the other inverter had so I had to pay extra for an additional monitoring system to get it to work as I was originally told it would work.

We were very happy with the help and support we received on the few occasions when we needed it.

As you’re probably aware, we had the solar panel put in approximately five years ago.

Please note that we have sold the house and no longer live there so you probably should remove us from your mailing list of owners. We’ve downsized, sold their house and moved into an apartment building.

Work Done Right

Work Done Right - The quality of the workmanship appeared to be quite good. We were very satisfied.

Sales Knowledge

Sales Knowledge - Gregory Uhaus, the salesperson, was great. He is a fantastic representative of Solar Energy World.

Overall, they are a good team to work with. They get the job done.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work and timeliness were good.

Recognized Excellence

Recognized Excellence - I would like to recognize the entire team. including the salesperson and installation crew, for their exceptional serviced. They were quick and got the job done.

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World did their job well; it was straightforward.

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met my expectations.

Recognized Excellence

Recognized Excellence - Morgan Webster provided exceptional service.

Additional Comments

Additional Comments - We have shared the good experience.

The installation was good. It was good equipment. The communication later declined when service was needed. I was sold on the idea that there were ongoing tax benefits. I have repeatedly called them. I still haven't received anything. I am not pleased with that.

Areas For Improvement

Areas For Improvement - Solar Energy World did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World met my expectations across the board. Everything went fine!

Areas Of Satisfaction

Areas Of Satisfaction - Solar Energy World exceeded my expectations with their communication and planning.

Initially, I was very happy. However, as time has passed, my system is not performing well at all. I am not saving on energy. The staff is wonderful and any time I have had an issue with my Solar they come right away to fix it. I dont know how they are going to fix the issue of performance of the entire system. Even on bright sunny days, it is underperforming, leaving me monthly with higher and higher electric bills. That is not what i signed up for.

Areas Of Satisfaction

Areas Of Satisfaction - Their knowledge of the industry exceeded my expectations; they were aware of different state and federal programs. They also did our roof before putting the panels on, and did it at a reasonable price.

Recognized Excellence

Recognized Excellence - I want to recognize Pete Barnes for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - All areas of my expectations with Solar Energy World were satisfactory.

Price and quality of the work was not as good as my other provider

Pete Barnes was very knowledgeable on system costs and the different options to proceed financially plus length of time to recoup costs.