To be honest with I have already recommended Smith Douglas Homes because everything was so clean, straight forward, gave me all the facts on everything good traparency when you know what you are dealing with you can handle yourself better. Thank you.

This is my second Smith Douglas’s home that I had purchased and I am very satisfied

I love my home so much. THe sales reps Risa and Lawrence are amazing and so professional. However as a single woman buying a home the day before I was supposed to close I got a call that I needed to do another final walkthrough and with such late notice it was scheduled two hours before my close. I'm already stressed because the law office asked for more money than the final numbers I was given and I just really wanted to make sure we closed on schedule since I was unhoused at the time. Well I paid for an outside inspection and two of the things that my inspector found was the gaps in my front and back door. When I came for the final walkthrough it felt very rushed and when showing me the door the construction supervisor Jason showed me he had "fixed" the door issues and I honestly couldnt tell the difference but I signed off. Well not 1 day after moving in I had nothing short of 100 ants comng through those very visible gaps in my doors and had to call and exterminator and now my energy bills are high because all of my air is going through the doors. I went to the office and was told since I was within a month that my issue would be addressed. I have yet to hear from anyone two weeks later. I just had a warranty contractor out here today to fix my island that was splitting at the seams, they are coming back to replace the panel due to that damage. This is just not cool and I feel bamboozled on the doors especially.

Sherry and Stan were extremely helpful from the design stage to the build. Great quality home.

There was damage to my steps and under my island. Everything is still needing to be fixed

I was able to lock my deal in at a 4.99% because of your deal at the time I wouldn’t have been able to own a home without that interest rate thank you so much

As a first time buyer of a new , I started this process with high energy and lots of excitement. However, from the beginning, a series of events involving poor communication or lack of communication all together on important matters, lack of knowledge about the product being sold, innacurate rendition of important materials being presented, and 0 accountability on the sales representative or his supervisor's part ( this is by far the most dissapointing one of all ) took me from 100% excitement to literally dragging myself out of bed to come and complete the final walk thru.
During the first stage, from day one to choosing the materials, the sales representative, made me feel like a nuisance for asking too many questions, I was rushed to make important desicions
(since he had a church event to attend to) and he made me feel as if I was a bother for taking too long to choose the materials compare to other buyers. Thru all of this, however, I was determined to not let anything affect me, or the process, so I made my mind up that I was going to overlook all of that and maintain a good rapport with him, and keep my focus on the blessing of getting a brand new home.
Stage two is when actual issues related to the house started to arise, due to incorrect information provided and innacurate rendition of materials, specifically the front briks. However, as dissapointing as this was, the real dissapointment and aggravation was the way this issues were handled. From deliberately choosing not to respond to my email, (not even an " I am sorry this happened, I will communicate with your agent regarding this") to never have a supervisor reach out and present a possible solution of "how can we make this right for you? Let's make sure you are completely happy with your home "( since I was willing to pay for any modifications needed) This foundational customer service model of making sure a client is taking care of and fully satisfied when the service provider has fallen short in any way, did not exist with Smith Douglas. I even had to hear on closing day final walk thru from the Builder Manager how the Sales Specialist mentioned that the rendition of the bricks looked different on the paper I had than what it looks on the screen, when I was never going by a printed version of it. I was going by the digital version I received once I signed the contract. I received that the same day or the day after I made my selections, so if I had noticed any difference then, based on what I saw at the office I would have made sure to bring it up to his attention to change the brick option while there was still time. So all the way until the very end I had to deal with his attitude of, " your fault, not ours" and I literally had not one ounce of energy left to explain this to Christian , so I just listened and swallowed my opinion. Not a very encouraging way to head to the attorneys office for closing.
And may I add that I was seriously considering walking away from this unti and starting from scratch in another one, until my agent was told that if I did that they were not going to allow me purchase a new unit. You could imagine how dissapointing this was, and normally I would have have walked away from a company who does not value my business, however I had to look at my current life circumstances and act according the financial factors which started this whole process in the first place.
As longs as this looks it is really just a quick summary of the many reasons as to why I am rating this a 1, and I would rate it a 0 " I would never recommend " if you had that option.

I like being able to watch the progress in the portal and overall the process was easy and clear. Also our Construction Manager Stan was amazing to work with.

They have good service, and are dependable.

Absolutely, Love my Community
Area
Beautiful Townhome

Amazing homes and wonderful people to work with to make your new home a reality!

We feel deceived and scammed. We purchased a model home in August, 2026. From meeting with Smith Douglas representatives at several locations, we were told that hiring an inspector was optional, as all issues would be addressed during a blue-tape walk-through. Plus, when we paid our earnest deposit, we were told there was NO due-diligence period because it was a NEW home. It was NEVER disclosed that the townhome we decided on was considered "used" until our realtor took us to what he thought was the blue-tape walk-through. He was told to put his tape away and that no issues would be addressed (there were several, such as damaged molding). What a misleading contradiction! We then discovered an "as-is" clause slipped into a newly revised contract, which we had requested simply to amend the closing date to have the correct year. Our realtor attempted to get resolution, but was told "your clients signed the original, binding contract." We had already closed on the sale of our previous home, so we very unhappily felt forced to proceed.

We love our house. It’s a fair price, especially in the world today. Overall it’s been a great experience.

I do recommend and I have been to everyone i see.

Working with Smith Douglas was easy, all employees in this particular community are professional and communicate effectively. There were some upgrades that I wish were communicated.

Smith Douglas overall builds a quality house and is very thorough.

For now, there have not been any issues in the house. We have been here for two months.

I would recommend based on dawson not the company.

This is our second “new home” with SDH. We love the people (Rayna Jepsen); we have purchased both homes from Rayna. We love the SDH quality Branding and home plans.

Building materials, structure and size.

I started with Amber she's so friendly

The amenities that come with the home are pretty fantastic.

All employees I encountered were very professional and knowledgeable about their business. Friendly and helpful with this first time homebuyer!

They are easy to work with as long as we are given the right person. We had issues with the financial person at first so we backed out of that since they were not clear about the numbers then our sales rep could have been more thorough.

My agent was very knowledgeable, he communicated very well