For someone needing a good first home or a quick move in, I would highly recommend.

The home we purchased is very comfortable for us. The like the fact that all of downstairs is handicap accessible.

The builder team responds to issues and customer concerns on a timely manner.
The workmanship is very good.

We got to pick everything about our new house.

An amazing experience from the first time we walked in at several different Smith Douglas communities through our closing

Very professional atmosphere. Kept communications timely and took steps to address any concerns and needs.

My total experience throughout the process has been unpleasing and made much more difficult when it doesn't need to be or is warranted.

I would recommend Smith Douglas Homes to anyone who is looking to build a new home.

Unprofessional staff and poor build quality. Yards are not graded properly and everything is done at bare minimum quality.

Brenda Robertson made our home purchasing or buying process so easy to follow or understand, and she was always available to quickly and professionally respond and/or answered our questions thought out the entire process.

The sales agent, Khalilah was very informational and very helpful throughout the process. The construction team was very thorough during the inspections. I am just really appreciative of that.

Excelente construcción

From the beginning, Amber was helpful by listening to our needs and budget. We drove in because of a special and once we learned more, every step was clear, any hiccup had a solution, and there was transparency at every stage.

Justin has been helpful since the walkthroughs and his guidance on warranties and other support have helped us adjust well into the home. We saw the house once it was fully built, so I can’t speak on the construction stage, but we are loving our house and appreciated the team for working with us to get us into a home that has already significantly improved our life.

The floor plan is spacious, the natural lighting is wonderful, and every part of the home is great for our family. We’re thankful we ran into this opportunity and for all the help and guidance we’ve received.

It was easy. The staff I worked with were very friendly and addressed any concerns I had as honestly as possible.

The whole process was seamless. I like the property.

I had the best realtor in the world Delven Barfield but also was touched by Sherry Richardson, the seller agent for Smith Douglas Homes. Sherry was so compassionate, patient, thorough and helpful to both my realtor and I through the entire duration, and even after. Sherry is a beautiful person inside and out and she's just what any homebuilder company needs to get the job done without clients feeling like they are just another number or sale. Smith Douglas Homes is blessed to have her. Stan , whom I ran into later also made the experience top tier. He was always so warm and informative. Ginni Childers of Ridgeland Mortgage, their preferred lender, was also outstanding! Delven, Sherry, Stan and Ginni made my home buying experience fun and made me want to do it again just so I can have the opportunity to feel their encouragement, support and learn from them all over again. They were angels, hand picked by God to be a blessing to me.

I already have recommended Smith Douglas homes to my friends and family

Needs improvement in handling clients and clarity in communication.

Thev agent and builder were very professional, very courteous and could provide relevant information

I like how the process was very organized and predictable. Each step in the building process was throughly explained with a plan of action. There were a lot of options to make my house personalized to what I wanted and needed. Smith Douglas was one of the few builders that offered several Ranch options which is very important to older people who did not want any stairs.

Smith Douglas Homes - Atlanta provides excellent service.

The builder is excellent and very professional. He did what he said he would do, and if something wasn't looking good, he fixed it in a timely manner.

Workmanship in side the house extremely poor. From paint on cabinets and floors that I am still removing. Broken trim son door frame and baseboards. I had crown molding added to the house and the crown molding does not meet correctly and a poor job filling in the cracks also base border cut short and poor filling in the seams. Chunks of calk on baseboards and frames where they did a poor job fixing gaps and cracks before doing a poor job painting over it. I have pictures and willing to post. These things were pointed out during walk through and again during final walk through and still not fixed.

I believed the houses or made well. I feel like the company will make things right if needed. But…we’ve had several issues that have taken multiple steps to resolve and multiple subs to work with and they not do a very good job and having to redo it. It’s made it more difficult and complicated.

Whole Team Awesome!

Really enjoying my new home and neighborhood!

The sales/building specialist, Patty, was very helpful throughout the entire experience and made the process less stressful. She checked in with me, giving me updates and making sure the decisions I made were choices I wanted. I wasn't pressured into making any decision. For example, if there was another home being built that had the flooring I was interested in, she took me there to look at it to make sure it was what I wanted. She didn't have to do that, but I really appreciated that. The whole process was good, and the quality is high.

The customer service from the team at Varnell Preserve was beyond amazing from start to finish! This has felt like building a family rather than a home.

Dakoda, Kim, and another gentleman that work for Smith Douglas Homes have been excellent resources. There was this one fellow that stopped and actually asked if he could help us, and he hauled a bunch of heavy stuff out and put it in my car for me.

Rayna Jepson is the best. She helped make the experience easy

I think the quality of the home is 4 stars.

Suzette and TJ were really great. They were patient, answered all questions, and they were just great over all.

We would absolutely recommend Smith Douglas Homes Atlanta. The whole process was smooth and we always felt informed, supported, and taken care of.

I am just satisfied, and I am happy so far.

I loved the value for the quality of the home I received! I could not find this amount of personalization for the price I paid with any other builder in the area.

They were very responsive, easy to work with, and made the process super easy and fluid so we did not have any delays or hiccups.

The contractors assistant that was doing the walk-through before we signed our final copies said that he would come back and fix the chunks of missing concrete. Haven’t seen the young men show back up yet !!??!!??

The whole experience was really good. Sherry, who I worked with, was very helpful and answered all my questions.

I love my home.

Smith Douglas Homes - Atlanta builds excellent homes. The personnel and company are wonderful.

The initial completion date was moved back four months or more. It was fine since it was a construction delay, but they weren't willing to compensate for any troubles that it may have caused. We weren't able to renew a lease to live in another place, we had to move spots, and there was possible rent income.

It was extremely disappointing the entire process due to the dishonestly of the building time and false hopes given continuously by Smith Douglass. Delays occur that are unforeseen which I understand; however, it is the dishonestly of when completion would occur that was disappointing. It left me almost homeless and without a way to have information to make other housing arrangements.

Fantastic home buying experience

There were issues with a cracked tub that I can still feel the patch work, very disappointed that I bought a new house but got a damaged tub. Then Glen head construction manager/ Perri the realtor manager lied to the Amanda (Sr. Loan Officer), mortgage company stating that the tub was not cracked and it was only a scratch. We have pictures that clearly showed a long crack, as well as, verification from the house inspector otherwise I would not have been able to prove it. The site realtor, Robin was very rude became very unprofessional in her interaction with us (which was not the case in the past) and when we tried to get assistance and express my concern, the site construction manager stopped communicating with us. On the day of closing there were several things stilled not fixed in the house, especially the roof, which had several damage tiles and area that were pointed out prior in the inspector report. The closing was pushed back later that day for things to get fixed, pictures of the roof was supposed to be sent to us to show that the damaged tiles were fixed, but we never got it. My agent spoke to Perri, the realtor's manager and they were supposed to be compensating us and never followed back up. We were purchasing my son’s forever home, and it was disheartening to have such poor customer service, when asked about not closing on the house, we were told we will lose the over $22,000 we had deposited, so we had no choice but to go through with the closing.

They are extremely efficient. They answered all my questions. They made the process for me very easy. It was my first time buying a home, so a part of me being apprehensive about buying a home was not being familiar with the home buying process. Smith Douglas really helped my wife and I through the process and made it easy.

Very smooth process from contract to closing.

Jordan was great!

Everybody was wonderful and helpful

At the end of the day, I would recommend Smith Douglas but only because of Mike Brigham and how hard he works his behind off to make things right. This is probably going to be one of the lengthiest surveys you have received, and I hope this is taken seriously and areas of concern are addressed. We got very concerned when we first joined the Facebook page for the neighborhood and saw all the issues new owners were having.

Our Smith Douglas Home became home very quickly. We have found quality in the construction and representatives.