Sherry and Stan were extremely helpful from the design stage to the build. Great quality home.

I would highly recommend Smith Douglas Homes to anyone looking to build or purchase a new home. My experience has been extremely positive, especially because of the outstanding service provided by Zach Jacobs, Senior Construction Manager.

Will & have recommended!

Honestly I wouldn’t want anyone to have to deal with everything I’ve dealt with.

The build process is very fast. However attention to detail is missed often. If things aren’t fixed before closing don’t count on anyone else to get things done. You will have to reach out first.

Not your basic box so many developers are building around our area now. Watched it go up and was impressed with materials and workmanship

Yes, I am likely to recommend I told my sister about my house and her and her husband is coming for a visit and considering moving out here her husband is retiring in November

There was damage to my steps and under my island. Everything is still needing to be fixed

I was able to lock my deal in at a 4.99% because of your deal at the time I wouldn’t have been able to own a home without that interest rate thank you so much

Alexis and Ryan only reason process went so easy

People always have so much to say about D.R Horton homes and how they are subpar. Smith Douglas should also be in the mention if not worse. I was promised that certain things would be completed prior to the final walk-through and they were not. I had to put it in the app of items that were not completed. Some items have been completed in haste. Just this past weekend, one of the cabinets fell apart. At this price point, there should be more upgrades included with the home.

I am very satisfied, and Smith Douglas Homes has done an excellent job.

As a first time buyer of a new , I started this process with high energy and lots of excitement. However, from the beginning, a series of events involving poor communication or lack of communication all together on important matters, lack of knowledge about the product being sold, innacurate rendition of important materials being presented, and 0 accountability on the sales representative or his supervisor's part ( this is by far the most dissapointing one of all ) took me from 100% excitement to literally dragging myself out of bed to come and complete the final walk thru.
During the first stage, from day one to choosing the materials, the sales representative, made me feel like a nuisance for asking too many questions, I was rushed to make important desicions
(since he had a church event to attend to) and he made me feel as if I was a bother for taking too long to choose the materials compare to other buyers. Thru all of this, however, I was determined to not let anything affect me, or the process, so I made my mind up that I was going to overlook all of that and maintain a good rapport with him, and keep my focus on the blessing of getting a brand new home.
Stage two is when actual issues related to the house started to arise, due to incorrect information provided and innacurate rendition of materials, specifically the front briks. However, as dissapointing as this was, the real dissapointment and aggravation was the way this issues were handled. From deliberately choosing not to respond to my email, (not even an " I am sorry this happened, I will communicate with your agent regarding this") to never have a supervisor reach out and present a possible solution of "how can we make this right for you? Let's make sure you are completely happy with your home "( since I was willing to pay for any modifications needed) This foundational customer service model of making sure a client is taking care of and fully satisfied when the service provider has fallen short in any way, did not exist with Smith Douglas. I even had to hear on closing day final walk thru from the Builder Manager how the Sales Specialist mentioned that the rendition of the bricks looked different on the paper I had than what it looks on the screen, when I was never going by a printed version of it. I was going by the digital version I received once I signed the contract. I received that the same day or the day after I made my selections, so if I had noticed any difference then, based on what I saw at the office I would have made sure to bring it up to his attention to change the brick option while there was still time. So all the way until the very end I had to deal with his attitude of, " your fault, not ours" and I literally had not one ounce of energy left to explain this to Christian , so I just listened and swallowed my opinion. Not a very encouraging way to head to the attorneys office for closing.
And may I add that I was seriously considering walking away from this unti and starting from scratch in another one, until my agent was told that if I did that they were not going to allow me purchase a new unit. You could imagine how dissapointing this was, and normally I would have have walked away from a company who does not value my business, however I had to look at my current life circumstances and act according the financial factors which started this whole process in the first place.
As longs as this looks it is really just a quick summary of the many reasons as to why I am rating this a 1, and I would rate it a 0 " I would never recommend " if you had that option.

I like being able to watch the progress in the portal and overall the process was easy and clear. Also our Construction Manager Stan was amazing to work with.

With the deal of the percentage rate and closing costs covered, that makes it very highly to recommend, but that away. The siding is great, but the quality of the rest is just ok.

Bedrooms 2&3 are too small. I spoke on at least 1500 square ft., 1lever, but their were none built in this area in my price range.

We would’ve liked to have a call about the shower tile being changed from white with black veins to tan with blue veins. We appreciated the call win the back deck will have to be shortened from to 10 feet.

My home-buying experience was much more stressful and drawn out than I expected. The sales representative was helpful in the beginning, but that level of support did not continue throughout the process. After I wasn’t approved through the preferred lender, my home was placed back on the market without me or my realtor being notified, even though we were actively working with another lender. My experience with the preferred lenders was also extremely frustrating, and I ultimately had to find my own lender to successfully close, which put incentives I had been promised at risk. While I am happy with my home for now and had a positive experience with the construction manager, the overall sales, preferred lenders, and communication experience made what should have been an exciting first-time home purchase unnecessarily stressful and ultimately ruined the experience.

Client assistance/help was very poor once the home was finished.

None of the doors are sealed.
I am still missing a window screen.
Warranty people are non responsive.
We bought 2 houses and wanted to purchase a third one but land was not available and they promised us to let us know as soon as its available only to find out 2 days later that they sold it to someone else

It was just a really easy, smooth process, and Smith Douglas Homes got it done pretty quick.

They have good service, and are dependable.

Absolutely, Love my Community
Area
Beautiful Townhome

The process was smooth and the communication was constant. Any issues that were brought up were quickly resolved and followed up on.

Amazing homes and wonderful people to work with to make your new home a reality!