Liked the sales rep Amanda and the installation crew: all very professional.

From beginning to end , everything was positive and very informative.

Arrived on time, very professional people and a great product

Quality work done in a timely manor

More expensive than most

Very professional employees from sales to installation Sam our product manager stayed in touch through the process the installers were amazing I would highly recommend them

Very professional and efficient!

We had a rough start, but the manager went above and beyond to rectify the situation.

"We had an absolutely fantastic experience with this window installation crew! From start to finish, they went completely above and beyond. Not only were they incredibly professional and knowledgeable, but they were also some of the nicest people we’ve worked with. They patiently answered every single question we had, which made us feel completely comfortable and confident throughout the entire installation process. Their expertise and warm customer service made all the difference. We are so happy with their work that we fully plan on requesting this exact same team when we get our next set of windows installed. Highly recommend!"

Salesman-Brian was very knowledgeable, concise and easy to work with. Product is perfect for me

Highly recommend. Reasonably priced for a high quality product and installation. Renuity kept me informed every step of the way.

Friendly construction crew easy to work with

Job was done professionally with no flaus

I have used Rite / Renuity for several projects ( bathroom , windows, doors) . The company is friendly , courteous , professional and punctual.

This is a difficult review. I wish I could give the overall experience a 10 but it just would not be honest. My expectations were really high with the Kohler name. The salesman was wonderful, the product looked gorgeous and the pre-installation communication was superb. I was SO excited for the really nice looking product and professionalism of the whole project.
Other than the salesman, Drew, who was wonderful, I gradually came to realize that the whole project wasn't going to be as seamless as I thought. Issues:

1. Installation was probably close to 3 months after ordering the job and paying over $6,000. I did hear from Kohler about a time delay once or twice but were a few long stretches where I heard nothing.

2. When installation day came, after the demolition, it was pure chaos. The installers, the plumber and Brent, the field supervisor, had NO idea when the installation would start because had no idea when Hamden inspector would come to green light the plumbing. At one point, Brent told me it could be the next day or could be a week. There was absolutely no communication or coordination with the building department and it seemed like the Kohler team had never done this before. As it turned out, they gave the job the OK just from the pictures the plumber took.

3. I had to leave the house for 60 minutes at about the point where the plumber and installers were trying to figure out whether they should continue with the installation or leave the plumbing exposed and wait for the inspector.

4. Evidently they made the decision to wait and leave the shower project open. You would have thought that Brent, the field supervisor would have called or texted me to tell me the status and what their plan was, But NO, arrived back home to no truck, no workers, no note, both garage doors open and house door unlocked. NO communication at all from Kohler. Had to text Brent and he said "oh, I was about to call you.' He explained that he was on another job. That made me feel real good!! So, Kohler (call it Kohler but have about 5 different names) overbooked that day and could not communicate with me at all about what they were doing. So, how can I possibly rate this experience a 10? I hate giving negative reviews and don't think I ever have but my blood pressure is probably rising just writing this and reliving the chaos. To me, the Kohler name will never have the good will it once had!

The good parts:

1. So with all the phone calls with the field person, Brent, I also had many calls with Mike, in Woburn, who would try to smooth over the issues. He was great and very helpful but how can you smooth over workers leaving the job, leaving the garage and house open and not being in touch with the customer at all? But overall I would say he is a valuable member of the team and tried his best. About 5 minutes after the workers left, the bathroom light stopped working. Mike offered to come from Mass to try to replace the fixture- which showed me he really cared and was dedicated to keeping a customer happy. But I had it with anything Kohler at that point a paid an electrician to put in a new light fixture. Mike still wanted to know what he could do since the installation job was so odd and said he would be happy to have Kohler put in a second shelve which I thought I had ordered. Very nice of him!! But we'll see if that ever happens!

2. The installers were fine (but is what you pay good money for and expect them to be).

3. The salesman, Drew, was really good and an asset to the company.

The Shower stone base is a must. Your feet will thank you for listening to this advice. Upgraded walls look nice, but you are not touching them. Upgraded fixtures look nice, and I do love my shower head, but I am not touching it while I shower. The Final phase, the Glass, I was very impressed. The structural integrity of the actual SOLID glass and the fact that the door is virtually silent were also very pleasing to me.

The work was done exceptionally well and the product is a quality looking purchase.

The experience was smooth, the timeframe was completely reasonable and everything proceeded in the way that it was laid out in the beginning. I appreciated the follow up phone call.

Installers were very amiable, polite, and sensitive to our questions. Our being retired, we apreciated that they took the extra time to discuss and work with us to implement grab bar's locations, etc.as we needed them to facilitate our "aging in place".

Professionalism totally, start to finish. Two bathrooms.

The whole process was easy, salesperson Bob Hurley was informative, installation process was quick and quality

Crew was very professional and respectful of our home.

I won't. You're not "local" enough for me. My order was screwed up at the get-go. You guys OutSource for Everything. It's intrusive. I don't like you. Then, I was "given" a discount of $750, but then it was removed from my recent invoice and I had to
investigate WHY you guys are a HASSLE and if I could do it ALL over I'd go with BATHFITTERS!

Still waiting to get a reply or remedy for shower shield

The whole process from sales pitch to install was really easy and went well. I was able to get pricing for different options so I could compare and find the setup that I really wanted. The install went swimmingly, the team was polite and professional and got the job done much faster than I anticipated. Because of the ease of the process I would definitely recommend Renuity to someone I know if they were looking to remodel their tub/shower.