We had about 5-6 disappointing things happen. Ask Bob Kenyon for the list.

I would highly recommend that everyone use Renuity for installation of their windos.

After shutting off the water, make sure all water sources work before leaving for the day.

Very happy with install!

At the end of the day, the rules and regulations in my mother's coop association were very strict and TBH working with a company that is not local and not familiar with that building added a lot of unnecessary stress to the install. We had two dates where installers arrived and they weren't cleared to work. If I were starting over, I might have just used a local contrator who had worked in the building before.

The guys did a great job. Worked together; I was so impressed when the job was completed. Two showers in 3 days!!!!

On the scheduled date of installation, they showed up over 1 hour late. Sent them home and asked for a new installation date. The deposit was paid in December, 2025 and it took them until July 29th, 2026, to install my shower. Their contract reads "please allow 8-10 weeks from 12-17-25" What a joke. I think they just lost track of the project. The shower door entrance is only 18.5 inches. Thank God I'm not a large man, but I still have to turn sideways to enter & exit the shower.

We've had Rite Window do work for us at our home in Quincy. That work was excellent. This work in Shrewsbury was less than satisfactory. So, I gave you a 6.

As noted below, we have a lake house as well, and we need 6 new windows. The quality of the product and the installation of the windows on that project will be the determining factor for whether we ever use your services again.

Very expensive. I hope the products live up to the price.

My neighbors are extremely impressed by the speed of installation and the materials used by Kohler.

I liked that the installation team took a difficult job and made it work by taking the time to be careful.

I keep finding globs of glue everywhere. The wall was marked, there was an issue with the bar being placed incorrectly and days of having to argue to have it corrected. The finish work is unimpressive for the cost and in general, this is a grossly overpriced product.

I'm very pleased with the services that you rendered to me. The tub is beautiful!

I would loke someone to call me at 973-296-1884 to discuss from walll damage to the wrong floor to not having doors for months installed, no hot water followimg the install and a huge seam on the accent wall

The salesman didn’t listen to what my needs were, installers put marks on the ceiling in shower and didn’t fix it, also the tile on the wall they cut is loose now, where the shower pan and trim meet the floor they didn’t caulk so any water gets on the floor could get under wall and cause more damage. I called service department 4 days straight and no response for 4 days. No call back no payment.

I have two issues. The shower head and slide bar were attached to the rough plumbing at the same height as the old shower head. But the new shower head is above that connection point. The old shower head was below that connection point. Rough plumbing connection point should have been lower by about 8 to 10 inches. This would have located the slide bar lower making it easier to reach from a sitting position. I was expecting a nonslip shower floor. It never occurred to me that it wouldn’t be nonslip. But the shower floor is slippery. I use a shower mat. However, as I age that will become more problematic. I did this project to be safe in the shower as I age. These two issues make it less safe than it should have been.

Mike Speakman was on time at his 2:00 pm appointment and used his time to present the walk-in shower information effectively !

The whole experience was pretty nice. From the rep who visited us to the professional
Installers! They all did a phenomenal job!

Installers very professional,knowledgeable and friendly.

Great to work with start to finish

Days after installation, we had a strong rain storm. Water was coming in between the 2 doors, enough to soak 2 towels. We called, emailed a few times and NO ONE got back to us.

There was a problem with the materials that were loaded onto the worker's truck. They were not my order. So, we had to wait and additional day for the materials to be delivered to them. Wasn't a big deal but was definitely disappointing.

The installers were very clean, polite, and did a fantastic job. The supervisor stopped by to check on the work as well. I loved their professionalism every step of the process. I highly recommend Renuity.

David did a great job and was very professional

The windows look great. The installation was perfect.