Great quality materials and a fantastic installation crew!

The whole experience was top notch.. We love our new windows!

the install was good but now the shower is leaking and no one will respond to our calls to fix it. Also, corner shelves were supposed to be installed and they weren't.

Quality product expertly installed

Did not schedule installation for a long time. Came with wrong items.

Cleanup wasn’t great. My walls were dirty and smeared.

Joe and his partner were very nice and helpful and knowledgeable. They did a fantastic job putting our window in and did it so quickly and so efficiently. They were very friendly and kind. We will definitely have Joe and his team replace other windows in our home no doubt! Thanks guys!

Very pleased with the professionalism from everyone we had contact with.

Professional, open communication , wonderful.product

Sales person was very professional and the quality of materials was excellent.
But the installation team was disorganized, slow, sloppy and unprofessional.
They walked around my yard on their phones and leaned unprotected shower walls against my neighbor’s house.
They lost their tools when their van was towed away and came nowhere near finishing in one day.The second day they were here until 9 pm to finish.
The shower was not measured correctly and was narrower than I ordered.
The caulking was a mess and the ceiling was scraped.They put the screws for the corner basket through the wall of the adjacent bathroom and damaged that shower’s wall.
Their supervisor fixed the caulking and your tile guy fixed the other bathroom wall.
The size could not be fixed.
I paid a painter to fix the ceiling.

My windows were in really bad shape and the workers did a good job in installing my windows on my back porch.

If a part had to be replaced, like the door on a shower, have a more realistic sense of replacement time. It took 3 weeks and some calls to get the project finished.

At the end of the day, we ended up happy.

Installers were very personable and efficient. Work went smoothly.

The entire process was smooth and on time.

There were a few miscommunications along the way that made things more stressful than they needed to be. The installers were scheduled for 8-10am arrival and I asked if they could come closer to 10 so my tenant would have time to shower and get to work before they arrived. I was told that time factored in them going to pick up the materials and such, so they likely wouldn't arrive before 9am, which would have been fine. But they showed up at 7:20am. Then as they were building the new shower, they asked if I wanted the walls to stop just above the pipes or go all the way to the ceiling, so I said just above the pipes because I have a blue border I wanted to keep to break up all that white, but they went up to the ceiling anyway. I was also unaware that the tub was going to be acrylic rather than luxstone like the rest of the shower. Had I known that, I probably would have saved myself the extra $5000 charge and just gone with a full acrylic shower so the materials at least matched. And finally, I asked to keep the old shower head but they put on a new rainfall type one I hadn't ordered, and now we can't get it off to put the old one back on. Aside from those miscommunications, the installers were very kind, diligent, and professional.

Everyone from the initial sales person through to the final construction crew and the representative I worked with were friendly and professional.

Worked very hard to complete my cell quality work nice people I would recommend them again to somebody.

Sales, installation, and service after the installation folks very personable, knowledgeable, prompt and helpful.

Great planning and communication.

What a great team! - and what a beautiful improvement in our old (1890’s) home. A pro experience from start to finish - timely, skillfully done, friendly, and professional - and something that we’ll enjoy every day!

I would highly recommend Rite Window to friends and family. The entire process was smooth, professional, and exceeded my expectations. The team communicated clearly throughout the project and delivered exactly what was promised.

Clayton and Charlie the installers were very excellent ,answered my questions and were very considerate of my property during the install. Their supervisor Bob H came down to review their work with me, answer my questions and followed up when the installation was done.

Rite Window kept us informed of the status of material ordering and then promptly contacted us to schedule installation.

Very knowledgeable and friendly and keep things neat and clean

We had had demonstrations from both Jacuzzi and bath fitter and eliminated them both after the sales presentation

Until the leak is fixed I would rather not give a rating but since it is required I’m give an average rating

Great experience from quote to installation.

Price is way too high for the product received. Damages on the install. Gaps in the sealer area. Scuffed walls. Very limited communication was blamed on wrong phone number.

I have already recommended Rite Window

Mainor, the installer, did an amazing job

Appreciated how quickly we could schedule the work, it was done very efficiently and nearly, and the workers were very polite and considerate

The installers were on time, got the work done when they said they would, were friendly, snd cleaned up nicely.

Very professional, extremely informative and answered any and all questions I had about the process!

Very professional

Great expierance

There was a misunderstanding in the expected dimensions of the shower and Rite Window made sure our expectations were met.

From start to finish, our experience with Rite Window's shower replacement team was superb. We are very happy with the results: installation of our new and beautiful Kohler shower. Claude and his son-in-law (the installation team), were excellent and the job exceeded our expectations. It was very easy to communicate with Claude, the team lead. I am amazed they were done in a day (about a 9-hour day for them) with such high-quality workmanship. Though they went the extra mile in fitting the new shower into our existing bathroom, there were no extra hidden charges. We love our new shower -- it has improved our bathroom and our life.

Lovely installation, left everything cleaned up, quality shower and attachments.

Installers arrived right on schedule. They had the old tub removed and walls down to studs in less than an hour. 6 hours later we had a terrific looking shower in its place. The installers asked opinions on certain items and were extremely knowledgeable and courteous. Fantastic job!!

I was very pleased with the installation, the only complaint I have is that they damaged my bathroom door and said nothing to me about it. They put white chalk on it and left. Bad business!!!

I would highly recommend Rite Window/Kohler to my friends and family because the whole experience went so smoothly and efficiently.

The customer service people understood and responded to my concerns promptly and resolved the issue.

Very good service. My installers worked very hard.

We were cancelled on twice and we are still waiting to hear from the service department. Our faucet doesn't work right.

Pros: people were respectful, made an effort
Cons: Poor communication among team, logistics issues, no contact regarding reimbursement for damage

The sliding door did not lock I tried as well as my 40 year old son The tech returned the next day with unsuccessful results

There were a few bits of damage to the space. The plumbing and installation appeared to be well done. The installation team seemed to work well together; however, only one of the team spoke English well enough for smooth communication.

The overall process was very easy with great communication every step of the was. Installation went very well. Nick and Anderson were extremely professional and showed great respect for our property.

From our sales person, to the gentleman who made the measurements, to the installer everyone was professional and great. We love our new windows!!