Professional experience throughout, from intial quotes through to final walk-through.

Professional & Organized

Professional & Organized - The entire on-site crew were respectful and mindful of their impact to our neighborhood. They cleaned up each day so that we could enjoy our yard throughout the build.

Communication

Communication - When we needed to talk through initial options, Robert was incredibly helpful. When the project moved onsite - the team were diligent in making sure we knew our options in the moment and what to expect throughout the daily acitivities.

Installation Crew

Installation Crew - Branden, Hector and their crew were great. Very friendly, helpful, conscientious and competent.

Shingle Appearance

Shingle Appearance - They look beautiful, and the shingles' specs ensure they'll last our lifetime. We appreciate the attention to detail in the finish of the roof. Our home has a complex roof and several nuanced areas like bay windows, but their work looks cohesive and exact.

Quality Of Workmanship

Quality Of Workmanship - Excellent attention to detail and overall consideration of the finish of the look to our property.

Clean & Safe

Clean & Safe - The onsite crew made sure that our home was swept clean of any debris and that the worksite had minimal impact to our enjoyment of the yard.

Work Done Right

Work Done Right - The team's attention to detail and work ethic was exemplary. There was no job too small in their efforts to make this a beautiful addition to our forever home.

Problem Resolution

Problem Resolution - We had a tricky skylight - which the onsite crew identified an unknown issue from initial quote - communicated with us and their main office team - so that at the end we have a beautiful finish to our homes - inside and outside.

Schedule

Schedule - Incredibly flexible in considering what we needed - especially heading into a major Holiday weekend.

Appointments & Meetings

Appointments & Meetings - Thoughtful and considerate of our daily work-life needs -- they adapted to what we were able to do every time.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and work quality. Exceeded our expectations at every point. They provided trusted and informative support throughout - from quote to end finish.

Schedule

Schedule - They actually got us worked in way ahead of schedule. They worked in 2 days of high heat and still got it done.

Replaced roofing and flashing on our commercial building. Excellent job in a difficult location.

Professional and fast

Every step of the process was great! Professional attitudes and communication by each person we had contact with. Install team was fun and upbeat even though it was near 100°. Got the project done under the quoted timeline for a great price!

Professional & Organized

Professional & Organized - Estimator was on time and checked in with me briefly then got right to it. Crew showed up early for the install.

Communication

Communication - Wonderful communication across the board. Estimator was prompt getting our quote out and completed once we accepted. Scheduler was easy to work with and called the day before to confirm the work we had done ahead had been done and we were ready for them. Project manager provided a business card on install day and the crew was great with communication as well.

Installation Crew

Installation Crew - Wonderful team of installers. Our install aligned with a massive heat wave but they were early and got right to work and were quite chipper the whole time getting it done in 2 days even though we were quoted 3.

Shingle Appearance

Shingle Appearance - Really love the color and look of our new shingles!

Clean & Safe

Clean & Safe - Laid out tarps to catch the debris and protect our deck. Cleaned up every night so that our dogs could go out.

Areas Of Satisfaction

Areas Of Satisfaction - Really enjoyed the professional attitude by all staff, everyone we had contact with was really kind and professional. The team seemed really happy and enjoyed working together.

Shingle Appearance

Shingle Appearance - It is just what we wanted

I chose this company based on its winning several awards in customer satisfaction and quality workmanship. I can confidently say they want their customers to be happy with their work! I am very satisfied with the service and quality of product I received.

Shingle Appearance

Shingle Appearance - Our new roof looks great!

Problem Resolution

Problem Resolution - Very good customer service here!

Areas Of Satisfaction

Areas Of Satisfaction - The work crew was so nice and professional, and they did a great job! I also liked the inspector who came.

Absolutely will recommend Pfeifer to others!

Areas Of Satisfaction

Areas Of Satisfaction - Job was completed on-time. I like the flashing that bends around the trim. I gives an extra layer of protection from water.

Current Referrals

Current Referrals - I do have a few neighbors who have enquired about the job. I gave a strong recommendation. The job quotes were on par with the other two estimates that we received.

Recognized Excellence

Recognized Excellence - Felipe Moreno came by at the end of the first day to touch base with me. That was appreciated.

Communication

Communication - I was impressed by how often the supervisor came by to check in with me and observe the workmanship. He communicated everything to me.

Installation Crew

Installation Crew - The guys were great. Very considerate when kids were in the backyard watching them. Waved and were friendly

Everyone was friendly and professional throughout the whole process and made it as stressless as possible. The crew worked really hard, putting in extra long hours. We are very pleased with the look of our new roof and skylights. We appreciate everyone who went the extra mile to provide outstanding customer service.

Recognized Excellence

Recognized Excellence - not a fair question! kudos for everyone involved.

Shingle Appearance

Shingle Appearance - The shingles look great, as does all the metal trim!

Areas Of Satisfaction

Areas Of Satisfaction - (1) The personal touch and communication from Erik, Forest, Ethan & Jonathan was amazing. Truly. We felt like they genuinely cared about us and our project and that it personally mattered to them that it be successful and that we'd be happy with the result. (2) The care and attention to detail of the crew floored me. And all of our neighbors were impressed as well, and commented to us about it. Our roof is tricky, with lots of gables, slopes, and nooks and crannies -- and every single piece of it received the right amount of care and attention. The crew was here for a week . . . and it shows! (3) The post-project inspection several days later was value added. From what I've heard/read, that is something that many roof companies don't do. The inspector was here for two hours and did a very thorough job checking everything, and even fixed a few minor downspout issues for us that had nothing to do with the roof project!

Recognized Excellence

Recognized Excellence - Erik, Forest, and Ethan were all fantastic! In particular, I can't say enough about Ethan and his presence on the job site. His communication, professionalism, and friendliness were above and beyond the call of duty and greatly appreciated. Even at the end of each long and tough workday in the sun, he went out of his way to touch base with us in such a kind and thoughtful way. It really added a human touch to the project -- in a way that rarely happens with contractors. A+.

Additional Comments

Additional Comments - Will recommend you highly every chance we get for re-roof projects. Thank you!

Current Referrals

Current Referrals - The whole work crew were very good

Shingle Appearance

Shingle Appearance - Beautiful.

The young men did a great job and we are pleased with our new roof. Other owners in our community recommended Pfeifer to us.

Contractor Knowledge

Contractor Knowledge - The project was well organized.

Shingle Appearance

Shingle Appearance - Yes, we like the single appearance. We had picked our the shingle we wanted.

Problem Resolution

Problem Resolution - Not applicable, there were no problems.

Areas For Improvement

Areas For Improvement - Overall, it was a very good experience.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the work, being kept informed of what was going on.

The manufacturer and workmanship warranties were the biggest reason why I went with Pfeifer. Another factor is the company’s longevity and reputation in Salem.

Areas Of Satisfaction

Areas Of Satisfaction - The finished roof looks great.

Shingle Appearance

Shingle Appearance - Shingles look great, they have like a 3d depth, definitely not like looking at a cheap spec home

Areas Of Satisfaction

Areas Of Satisfaction - The crew tidied up every night and left my property spotless. Pfeifer communicates well, I received frequent emails, text messages, docusign etc and every time I reached out to anyone, they answered the phone or responded to my email immediately.

100% would recommend

Contractor Knowledge

Contractor Knowledge - Jess was able to walk me through the whole process and answer any questions with a quick and confident answer.

Professional & Organized

Professional & Organized - Very professional and organized throughout the whole process.

Communication

Communication - Jess and Felicity made sure to keep me informed throughout this process.

Installation Crew

Installation Crew - Arrived on time and got straight to work with no issues. Professional and there to get the job done

Shingle Appearance

Shingle Appearance - Looks amazing! My neighbors were even impressed.

Quality Of Workmanship

Quality Of Workmanship - They replaced all vent covers and flashing with matching colors and it looks exceptional.

Clean & Safe

Clean & Safe - They laid tarps down around the entire house, made sure to clean up as they go and everything was picked up at the end of the day.

Work Done Right

Work Done Right - I checked the process along the way and it looked like everything was done right with no issues.

Problem Resolution

Problem Resolution - They took no shortcuts and if there were problems I didn't have to worry about them.

Schedule

Schedule - Felicity made it very easy with scheduling. I had to take down a sunroom before they could start and they were very flexible to make sure the process could get started asap.

Appointments & Meetings

Appointments & Meetings - Jess was on time for all appointments and the work crew were on time and got straight to work.

Value Received

Value Received - Roofs are expensive, but it's one of the most important part of your home. I felt like going with Pfeiffer Roofing they would not take shortcuts and provide quality in their work. I was not disappointed at all.

Areas For Improvement

Areas For Improvement - No issues with any part of the process they make it very easy

Areas Of Satisfaction

Areas Of Satisfaction - Completely satisfied with the whole process from start to finish they did an incredible job.

They were great at communicating throughout the whole project. Addressed concerns right away, very pleasant to deal with.

Shingle Appearance

Shingle Appearance - Looks great.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Recognized Excellence

Recognized Excellence - Felicity and Robert. I've never had so much up-front communication from a contractor before. Robert answered all my questions about his bid, even though I called him more than once. Once we agreed to have Pfiefer do the roofing, Felicity was keeping me informed about everything that was going to be happening, and she even managed to get our installation moved up a week. Both of them were very prompt at returning my calls when I left voicemails. Awesome to see that kind of customer service from a contractor.

Additional Comments

Additional Comments - Great company, great product, great attention to my concerns, really satisfied with the product and the results.

All points of service

This was the best experience from start to finish. I am so grateful for the quality and professionalism and felt pricing was very reasonable. I will strongly recommend to anyone I meet who needs a roof.

Absolutely great service from the first phone call through the last and all the service in between! A special shot out to Alan Marugg who took the time to figure out what was needed at our Lincoln City home.
This is the second time our family has used this company. Top Notch and professional all the way, Timely and communicative. Many Thanks for a beautiful job. Lucy and Mark Yerby

Quality work, considerate and hard working crew, best price

Pfeifer Roofing staff is very professional and quality of workmanship is superb.