Recognized Excellence

Recognized Excellence - not a fair question! kudos for everyone involved.

Shingle Appearance

Shingle Appearance - The shingles look great, as does all the metal trim!

Areas Of Satisfaction

Areas Of Satisfaction - (1) The personal touch and communication from Erik, Forest, Ethan & Jonathan was amazing. Truly. We felt like they genuinely cared about us and our project and that it personally mattered to them that it be successful and that we'd be happy with the result. (2) The care and attention to detail of the crew floored me. And all of our neighbors were impressed as well, and commented to us about it. Our roof is tricky, with lots of gables, slopes, and nooks and crannies -- and every single piece of it received the right amount of care and attention. The crew was here for a week . . . and it shows! (3) The post-project inspection several days later was value added. From what I've heard/read, that is something that many roof companies don't do. The inspector was here for two hours and did a very thorough job checking everything, and even fixed a few minor downspout issues for us that had nothing to do with the roof project!

Recognized Excellence

Recognized Excellence - Erik, Forest, and Ethan were all fantastic! In particular, I can't say enough about Ethan and his presence on the job site. His communication, professionalism, and friendliness were above and beyond the call of duty and greatly appreciated. Even at the end of each long and tough workday in the sun, he went out of his way to touch base with us in such a kind and thoughtful way. It really added a human touch to the project -- in a way that rarely happens with contractors. A+.

Additional Comments

Additional Comments - Will recommend you highly every chance we get for re-roof projects. Thank you!

Current Referrals

Current Referrals - The whole work crew were very good

Shingle Appearance

Shingle Appearance - Beautiful.

The young men did a great job and we are pleased with our new roof. Other owners in our community recommended Pfeifer to us.

Contractor Knowledge

Contractor Knowledge - The project was well organized.

Shingle Appearance

Shingle Appearance - Yes, we like the single appearance. We had picked our the shingle we wanted.

Problem Resolution

Problem Resolution - Not applicable, there were no problems.

Areas For Improvement

Areas For Improvement - Overall, it was a very good experience.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the work, being kept informed of what was going on.

The manufacturer and workmanship warranties were the biggest reason why I went with Pfeifer. Another factor is the company’s longevity and reputation in Salem.

Areas Of Satisfaction

Areas Of Satisfaction - The finished roof looks great.

Shingle Appearance

Shingle Appearance - Shingles look great, they have like a 3d depth, definitely not like looking at a cheap spec home

Areas Of Satisfaction

Areas Of Satisfaction - The crew tidied up every night and left my property spotless. Pfeifer communicates well, I received frequent emails, text messages, docusign etc and every time I reached out to anyone, they answered the phone or responded to my email immediately.

100% would recommend

Contractor Knowledge

Contractor Knowledge - Jess was able to walk me through the whole process and answer any questions with a quick and confident answer.

Professional & Organized

Professional & Organized - Very professional and organized throughout the whole process.

Communication

Communication - Jess and Felicity made sure to keep me informed throughout this process.

Installation Crew

Installation Crew - Arrived on time and got straight to work with no issues. Professional and there to get the job done

Shingle Appearance

Shingle Appearance - Looks amazing! My neighbors were even impressed.

Quality Of Workmanship

Quality Of Workmanship - They replaced all vent covers and flashing with matching colors and it looks exceptional.

Clean & Safe

Clean & Safe - They laid tarps down around the entire house, made sure to clean up as they go and everything was picked up at the end of the day.

Work Done Right

Work Done Right - I checked the process along the way and it looked like everything was done right with no issues.

Problem Resolution

Problem Resolution - They took no shortcuts and if there were problems I didn't have to worry about them.

Schedule

Schedule - Felicity made it very easy with scheduling. I had to take down a sunroom before they could start and they were very flexible to make sure the process could get started asap.

Appointments & Meetings

Appointments & Meetings - Jess was on time for all appointments and the work crew were on time and got straight to work.

Value Received

Value Received - Roofs are expensive, but it's one of the most important part of your home. I felt like going with Pfeiffer Roofing they would not take shortcuts and provide quality in their work. I was not disappointed at all.

Areas For Improvement

Areas For Improvement - No issues with any part of the process they make it very easy

Areas Of Satisfaction

Areas Of Satisfaction - Completely satisfied with the whole process from start to finish they did an incredible job.

They were great at communicating throughout the whole project. Addressed concerns right away, very pleasant to deal with.

Shingle Appearance

Shingle Appearance - Looks great.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All

Recognized Excellence

Recognized Excellence - Felicity and Robert. I've never had so much up-front communication from a contractor before. Robert answered all my questions about his bid, even though I called him more than once. Once we agreed to have Pfiefer do the roofing, Felicity was keeping me informed about everything that was going to be happening, and she even managed to get our installation moved up a week. Both of them were very prompt at returning my calls when I left voicemails. Awesome to see that kind of customer service from a contractor.

Additional Comments

Additional Comments - Great company, great product, great attention to my concerns, really satisfied with the product and the results.

All points of service

This was the best experience from start to finish. I am so grateful for the quality and professionalism and felt pricing was very reasonable. I will strongly recommend to anyone I meet who needs a roof.

Absolutely great service from the first phone call through the last and all the service in between! A special shot out to Alan Marugg who took the time to figure out what was needed at our Lincoln City home.
This is the second time our family has used this company. Top Notch and professional all the way, Timely and communicative. Many Thanks for a beautiful job. Lucy and Mark Yerby

Quality work, considerate and hard working crew, best price

Pfeifer Roofing staff is very professional and quality of workmanship is superb.

They did an awesome job. The roof is beautiful. They were quick and efficient. I thought they did an awesome job.

Great work at a great price

I previously submitted a review on Google. It is impossible to recognize just one individual at Pfeifer because EVERYBODY was on their game; the sales associate gave a stellar and informational presentation; the installation scheduler stayed in contact regarding any date changes--which there were none--and the installation team was incredible! They were friendly, fast and efficient. They cleaned up after each day's work. They made us feel like they were working on their home. When a question arose about the existing sun-tunnel, the question was resolved quickly and with no added cost. The crew that came out to finish the chimney flashing was also top-notch. We could not have asked for a better customer experience! We would recommend Pfeifer Roofing

All went well during the roofing project. No suprises - -

Professional and trustworthy;

Efficient, timely, professional, and impressed with the cleanup.

Love my new roof, gutters and skylights. Very good to work with. Friendly people and left my property clean.

I’ve already recommended you to others

They did an outstanding job on a very challenging project. We have a 100 year old home with a very steep pitched roof, which had multiple layers of shingles and shakes on the frame. Another contractor was reluctant to take on this project, Pfeifer did it easily, on budget and on time

It was explained to me in depth on what to expect thru out the process from the estimator Jess. And that was followed thru from Martin the lead tech, as well as Issac the job supervisor. The crew was very professional, starting at first light and working until dark. Everything about the company reflects top notch craftsmanship. First thing dropped off was a portapotty, then trailers to haul away debris. Every night the site was cleaned up so I could utilize the area around my house. And it eas ready to go for them the following morning.

Fantastic communication and understanding when my funding fell through, they contacted me the following year and we could pick up were we left off.