There was a time crunch with the expiring Federal Credits which caused some delays, but they got it done before the deadline and I am very happy with the product and install.
The service did feel satisfying, but the communication could have been better. There were a few times that I tried to contact someone at the company and didn't hear back until I pestered or it had been several days.
Jeff was really patient and thorough with us and always picked up the phone!
End-to-end solutions
I know there were a lot of moving parts but the install took a loooong time and I'm still waiting on final receipt of tax information and system manual.
Excellent work from first estimates to follow-up after installation. NK's price was basically the same as the other good outfits we asked for estimates, but their work and service truly have been superb. Good people, from sales to design, to installation, to follow-up.
the group kept me well informed. The work was done efficiently, professionally and with care to property.
Jason B. at Neil Kelly is extremely knowledgeable and helped us choose the perfect solar and battery solution for our home. We thought we knew what he wanted, but after talking with him we ended up with a far better solution. Once the project got started, the whole process was smooth and stress-free, with every potential hurdle quickly addressed to our benefit. Steph, our installer, was in constant communication with us so we never had to wonder or worry. Although we had 2 other bids that were cheaper, the expertise and experience of the entire NK team made the extra cost well worth it. We feel very confident in our solar+battery system, in the installation of it, and knowing that NK will be there for us in the future if any problems arise.
The best of the Best !!!
Great communication, set good expectations for the timeline, established clear responsibilities, patiently answered all of our questions, and performed professional installation.
Neil Kelly-Solar Energy is very attentive to the customer whenever the customer contacts them regarding issues.
Very professional service start to finish
If asked I would.
The team was great, and the system is working perfectly. The timeline was quite a bit longer than I expected, mostly due to factors beyond our control (utility, city, supply chain), but communication was sometimes a little slow or confused.
They are a well established company that I feel confident will be around if there is ever an issue.
The NK team were great, they did excellent work, cleaned up everything perfectly when they were done, and the system is working nicely.
We have 2 families interested in Neil-Kelly Solar. If they have more questions, we will refer them to you.
Great Team, very knowledgeable and professional
The solution was great and the service throughout was realistic and helpful.
Everyone involved in the project was helpful and kind, and very good at providing information and answering questions.
No high-pressure sales tactics, and consultant Jo Blinman built a customized system that fit my needs.
Everyone that I worked with were professional, friendly, and great!
I felt that the company was an entity that we could trust to do a very exacting job with the best materials available. I could tell that the team installing the components had the necessary experience to complete the job correctly and on time.
I would like to point out that Mike, our project manager, is a credit to Neil Kelly and was a pleasure to work with. I would invite him into my home anytime. Kudos to you Mike.
Thanks to everyone involved with our solar project.
The quality of the work they did was top of the line. It was great.
timing to schedule the work; team had difficulty committing to dead lines; better care when working in the attic