Neil Kelly did all the things right on time with quality and precision. They were not only willing but able to add supports inside the attic if needed. It was not needed after their thorough inspection. Picking them for the job was essential to finding the right engineers. They were always good at communicating with me and checked with me about different options and installation. Everything was done as I had hoped and even better.

Initially everything was good, but after install I was basically dropped. No one explained to me how to use the system, I was told someone would reach out to me about it and they never did.

Response time could be faster.

We would definitely recommended Neil Kelly to friends and family.

I am still waiting for the closing meeting. I understood that it was supposed to take place within a few weeks of the installation, and it has been several months and has still not been scheduled. The communication has been poor since the install. I understand there have been layoffs and I am concerned that has affected customer service.

Generally, the company has integrity and employs excellent people for installations. However, their level of workmanship is subpar. I would recommend the company, but with the caveat that their work needs to be monitored closely.

Additional Comments

Additional Comments - We’re happy that we got solar. The price was reasonable. I did some research and called many companies, and found Neil Kelly to be the best deal.

Very smooth process for planning/install with timely updates from PM. Good follow-up and closeout of project.

The quality and workmanship were exceptional, fully consistent with Neil Kelly’s strong reputation.

They were professional and very good about keeping me informed. Also, I like having a local firm standing behind the installation. We're very pleased with our solar energy system (panels and battery).

Almost no training was provided for how to get the most out of my solar system.

Super excellent experience, very timely and thorough, absolutely happy with Neil Kelly.

There was a time crunch with the expiring Federal Credits which caused some delays, but they got it done before the deadline and I am very happy with the product and install.

The service did feel satisfying, but the communication could have been better. There were a few times that I tried to contact someone at the company and didn't hear back until I pestered or it had been several days.

Jeff was really patient and thorough with us and always picked up the phone!

End-to-end solutions

I know there were a lot of moving parts but the install took a loooong time and I'm still waiting on final receipt of tax information and system manual.

Excellent work from first estimates to follow-up after installation. NK's price was basically the same as the other good outfits we asked for estimates, but their work and service truly have been superb. Good people, from sales to design, to installation, to follow-up.

the group kept me well informed. The work was done efficiently, professionally and with care to property.

Jason B. at Neil Kelly is extremely knowledgeable and helped us choose the perfect solar and battery solution for our home. We thought we knew what he wanted, but after talking with him we ended up with a far better solution. Once the project got started, the whole process was smooth and stress-free, with every potential hurdle quickly addressed to our benefit. Steph, our installer, was in constant communication with us so we never had to wonder or worry. Although we had 2 other bids that were cheaper, the expertise and experience of the entire NK team made the extra cost well worth it. We feel very confident in our solar+battery system, in the installation of it, and knowing that NK will be there for us in the future if any problems arise.

The best of the Best !!!

Great communication, set good expectations for the timeline, established clear responsibilities, patiently answered all of our questions, and performed professional installation.

Neil Kelly-Solar Energy is very attentive to the customer whenever the customer contacts them regarding issues.

Very professional service start to finish

If asked I would.

The team was great, and the system is working perfectly. The timeline was quite a bit longer than I expected, mostly due to factors beyond our control (utility, city, supply chain), but communication was sometimes a little slow or confused.

They are a well established company that I feel confident will be around if there is ever an issue.

The NK team were great, they did excellent work, cleaned up everything perfectly when they were done, and the system is working nicely.

We have 2 families interested in Neil-Kelly Solar. If they have more questions, we will refer them to you.

Great Team, very knowledgeable and professional

The solution was great and the service throughout was realistic and helpful.

Everyone involved in the project was helpful and kind, and very good at providing information and answering questions.

No high-pressure sales tactics, and consultant Jo Blinman built a customized system that fit my needs.

Everyone that I worked with were professional, friendly, and great!

I felt that the company was an entity that we could trust to do a very exacting job with the best materials available. I could tell that the team installing the components had the necessary experience to complete the job correctly and on time.

I would like to point out that Mike, our project manager, is a credit to Neil Kelly and was a pleasure to work with. I would invite him into my home anytime. Kudos to you Mike.

Thanks to everyone involved with our solar project.

The quality of the work they did was top of the line. It was great.

timing to schedule the work; team had difficulty committing to dead lines; better care when working in the attic

I already have recommended them to anyone who’ll listen!

We had a 12 year old undersized solar array that we were unable to add to and had developed a leak in the roof under it. Niel Kelly was able to remove the old array, fix the roof, and put in a new larger and more efficient solar system in about three days. They were also able to decommission the old array in such a way we could put the old panels in storage so they could be used again by other family members. Their designers and installers were great to work with in that they were quite responsive to all our questions and ideas. All in all, quite happy with the end result. By the way, the final product generated as much in 10 days as our old system did in an entire month for the same month last year.

They have a good warranty and are an established company in the community that doesn't seem to be going anywhere tomorrow. However, the communications between their staff and with us are lacking or difficult. Today, for example, it has taken multiple attempts to schedule a close-out meeting with their staff.
Today, an hour and a half before that meeting, they called to say they wouldn't be able to make it, and it would have to be rescheduled. There have been a lot of things like that. It has just been hard to get timely and accurate communication from them and between them.

We were completely delighted with our experience with the Neil Kelly Solar Team. They were very professional, smart, reliable and all around lovely people.

5 stars for the actual work! But there were communication issues and NK damaged our neighbor's house without telling us. NK hasn't repaired their house yet even though it's been more than 2 months since it happened.

Knowing that Tom Kelly had his company put panels on his own floating home helped us decide who to choose. We figured that the team had to do the best for the boss, so that was good enough for us! We know the team can do good work!

They listened to my concerns, and wants, and addressed them professionally.

The Neil Kelly solar team was knowledgeable, communicative, and highly professional on site and off. They hit their timelines, kept us informed throughout the process, and we're enjoying excellent performance from the PV system they installed.

Neil Kelly did a great job from start to finish. We are very satisfied with our solar installation and confident that if we have any future problems, they will help us solve them.

It was a good experience. I thought it was done very well.

NK installed our solar panels four years ago, and this year installed a storage battery. We never knew it when the neighborhood grid failed for two hours last week. It was seamless for us!

Despite some minor communication issues we were very happy with the work done

Every single person I interacted with from Neil Kelly Solar was professional, knowledgable, and courteous. I have done a number of remodeling projects on my home, and none of the other (many!) contractors I have worked with have come close to Neil Kelly's level of service and quality. I would absolutely call them for any additional work on my home—solar or otherwise—and would advise friends to do the same.

Areas For Improvement

Areas For Improvement - None!