Working with Shea Cross-Caldwell and Christian Castillo on my variety of home projects the past year has been a truly wonderful experience. Our skills and knowledge compliment each another to arrive at my home looking amazing. Will always appreciate everything Shea and Christian have done to improve my home. They are great to work with!!

Of course we tell anyone who comes to the house how happy you are with the job and who did all the work.

I'm extremely satisfied with the experience of working with Neil Kelly. From design to execution, the entire process went smoother than I expected, we got what we wanted, and the price was very fair. We will be reaching out again when we are ready to do more work on our home!

If I know the person I’m talking to can afford this level of expertise.

Initially everything was good, but after install I was basically dropped. No one explained to me how to use the system, I was told someone would reach out to me about it and they never did.

We have already recommended Neil Kelly to three friends. Janel, Dan, and their team are extraordinary.

We had a difficult situation to address. Neil Kelly developed a good approach and completed the work to our complete satisfaction.

Dependable great quality service from excellent craftsmen!

I was very happy with the design and the outcome, but I wasn't happy with the process.

Areas Of Satisfaction

Areas Of Satisfaction - The design and the designer exceeded my expectations. He was wonderful and did a great job with the design.

Response time could be faster.

The quality of work was good, albeit very expensive, but it took forever to complete the work primarily because they only had one carpenter available to do all the work. The work started quickly with two people but one person quit and was never replaced. The subcontractors were wonderful: quality work, fast, efficient and they did high quality work. The design process was good and professional. From start to finish our renovation took 8-9 months

excellent staff and workers

In general there is good communication about each part of a project that might involve different rooms and different needs. Photos or diagrams, type and colors, were generally provided. The project consultant and the project manager were well involved and gave regular updates. The subcontractors were pleasant, on time, and very competent. I'm a person who does not provide coffee and donuts for workers. Instead, I give daily tips to each person. If a day was shorter, or more or less hard, I adjusted accordingly. But I believe they work very hard and can use tips to buy what they want!

The work was done in time as promised, upon inspection, they corrected a problem, with no bother to us.

Rapid, efficient, kind, engaging workers

I am highly likely to recommend Neil Kelly-Seattle. Our project involved a pull-and-replace kitchen remodel with some additional wall modifications. The design team did an excellent job using our "idea book" to help curate a materials list and collaborate with us to define the overall look and feel of the space.

I cannot give them five stars because the kitchen cabinet refinish project did not meet our expectation. The floor refinish and the shower tile refinish were great.

I am not sure, as some of the reasons I chose to use Neil Kelly-Portland did not quite work as I had hoped. I do not wish to share this evaluation. I have filled out this form because someone from your company has called me several times.

Not disappointed! It's just that most of my friends aren't in a financial position to hire you!

Yes, absolutely. The team delivered what was promised and contractually agreed to.

Craftmanship was high, the construction process was painful.

Having Jonne Vandehey working with me again on my project. Everyone I dealt with was most positive and helpful. Please how everything turned out.

I already have recommended them to other people

Good communication.

Very professional from start to finish. Laid out various options, discussed all in depth. Actual construction was not disruptive, and they took care of the house while doing it.