Kind people. Quick response and professional work. Very easy to work with as well

I was very pleased with the care of the team throughout the project from design to punchlist.

Great experience all around.

Working with Shea Cross-Caldwell and Christian Castillo on my variety of home projects the past year has been a truly wonderful experience. Our skills and knowledge compliment each another to arrive at my home looking amazing. Will always appreciate everything Shea and Christian have done to improve my home. They are great to work with!!

Of course we tell anyone who comes to the house how happy you are with the job and who did all the work.

I'm extremely satisfied with the experience of working with Neil Kelly. From design to execution, the entire process went smoother than I expected, we got what we wanted, and the price was very fair. We will be reaching out again when we are ready to do more work on our home!

If I know the person I’m talking to can afford this level of expertise.

Initially everything was good, but after install I was basically dropped. No one explained to me how to use the system, I was told someone would reach out to me about it and they never did.

We have already recommended Neil Kelly to three friends. Janel, Dan, and their team are extraordinary.

We had a difficult situation to address. Neil Kelly developed a good approach and completed the work to our complete satisfaction.

Dependable great quality service from excellent craftsmen!

I was very happy with the design and the outcome, but I wasn't happy with the process.

Areas Of Satisfaction

Areas Of Satisfaction - The design and the designer exceeded my expectations. He was wonderful and did a great job with the design.

Response time could be faster.

The quality of work was good, albeit very expensive, but it took forever to complete the work primarily because they only had one carpenter available to do all the work. The work started quickly with two people but one person quit and was never replaced. The subcontractors were wonderful: quality work, fast, efficient and they did high quality work. The design process was good and professional. From start to finish our renovation took 8-9 months

excellent staff and workers

In general there is good communication about each part of a project that might involve different rooms and different needs. Photos or diagrams, type and colors, were generally provided. The project consultant and the project manager were well involved and gave regular updates. The subcontractors were pleasant, on time, and very competent. I'm a person who does not provide coffee and donuts for workers. Instead, I give daily tips to each person. If a day was shorter, or more or less hard, I adjusted accordingly. But I believe they work very hard and can use tips to buy what they want!

The work was done in time as promised, upon inspection, they corrected a problem, with no bother to us.

Rapid, efficient, kind, engaging workers

I am highly likely to recommend Neil Kelly-Seattle. Our project involved a pull-and-replace kitchen remodel with some additional wall modifications. The design team did an excellent job using our "idea book" to help curate a materials list and collaborate with us to define the overall look and feel of the space.

I cannot give them five stars because the kitchen cabinet refinish project did not meet our expectation. The floor refinish and the shower tile refinish were great.

I am not sure, as some of the reasons I chose to use Neil Kelly-Portland did not quite work as I had hoped. I do not wish to share this evaluation. I have filled out this form because someone from your company has called me several times.

Not disappointed! It's just that most of my friends aren't in a financial position to hire you!

Yes, absolutely. The team delivered what was promised and contractually agreed to.

Craftmanship was high, the construction process was painful.

Having Jonne Vandehey working with me again on my project. Everyone I dealt with was most positive and helpful. Please how everything turned out.

I already have recommended them to other people

Good communication.

Very professional from start to finish. Laid out various options, discussed all in depth. Actual construction was not disruptive, and they took care of the house while doing it.

Very likely. The management of this project has been excellent. Strongly agree -

Working with Fabian Genovesi and John Jones was a pleasure. They are knowledgeable, responsive and helpful.

Neil Kelly has been a great partner in a series of projects to maintain and rejuvenate our 1908 cottage, from big (full solar, new foundation) to small (adding a second pane to stained glass windows for better insulation). For this phase, David did a excellent job replacing the worn front porch with gorgeous period-correct stained wood and updating the small side crawlspace entrance roof with a much more functional metal roof. For both, David's care and attention to detail were very visible and appreciated. As always, Neil Kelly's workers and staff are a pleasure to work with.

Very professional in all aspects of the project

Responsive. High-quality work. Full service.

In fact, I already have to several of my new neighbors.

I would recommend Neil Kelly-Eugene/Springfield but with caveats. We ultimately love our new space but there were some issues with communication and quality control.

NK has done a wonderful job with my 1901 house! I would (and have) recommended them to anyone who wants something a bit more creative, thoughtful & fun! My only negative is I have run out of projects for them...

Recommendation depends on scope of work, budget and home owner preference on involvement in the project.

I would give a 5 star except NK can be expensive so I can't recommend to everyone.

Staff are all pleasant and helpful while being consecrate of my space and time. Customer service over all is superior and I'm very picky about that.

Easy to schedule, great people to work with,

This is our second project with Neil Kelly, the first one being significantly larger. We have recommended NK to numerous people, and have been very happy with all aspects of the work.

I never felt like I was being cheated or manipulated into something against my interest. The company delivered with high quality in the end.

Some who I know cannot afford NK. I believe the quality of the work is comparable to the expense, some just cannot afford the cost.

All’s well that ends well. When you are in over your head, Neil Kelly will bring you safely to shore.

Team was great from start to finish

We have done multiple projects with Kathleen Donohue from the Neil Kelly - Bend office. She is an outstanding partner in designing and managing our projects. We appreciate her attention to detail, her frank opinions, her attention to budget, and her willingness to give extra effort. We have also worked with three other designers/project managers from the Neil Kelly-Portland office. Our experience with Kathleen is the best of all four people we have worked with and far exceeds the experience with two of the Portland based designers.

Having our entire house re-piped was daunting. The Neil Kelly team we worked with did everything possible to make the process predictable and manageable. They were proactive about communicating with everyone -- us and the contractors -- and did a great job of managing our expectations. Everyone we interacted with was kind and considerate, and the project was completed without a hitch -- which seems like a low-key miracle. Every part of the process seemed like it was designed to minimize our stress, and it did!

Always the reliable, professional solution to construction/remodeling/repair needs.

Listened to my concerns and did a good job.

We would definitely recommend Neil Kelly and already have! The fact that you can do everything from design to the finished product and do it so well is such a bonus. Everyone we worked with was so nice, knowledgeable and communicative. How could we not recommend Neil Kelly?