Quality of service

From the beginning, we worked with Rasheen, who was fantastic in getting us started. He took the time to understand our needs and expectations, and showed us homes that were a great fit. As he was newer, he later transitioned us to Susan, a seasoned HistoryMaker Homes representative, and she was equally outstanding. Susan clearly explained the entire homebuying process and walked us through the numbers so we could make an informed decision that was best for our family.

HistoryMaker Homes was one of the easiest builders to work with.

They are well made. They take care of any issues quickly. They are very underrated. They are one of the oldest home builders in Texas, and a lot of people have never heard of them.

From sales all the way to closing, this was extremely smooth and professional. Everyone involved let me know to contact with any questions and when I did, the responses were professional and informative. Attitudes among everyone from sales through finance and finally closing were awesome. If you want to buy from someone that follows through with what they tell you, History Homes is the right choice. I’m completely satisfied and love my home!

There was a lack of follow-up when I transitioned to my new home. There are things that weren’t completed after I closed on the house. Now I have to reach out to the manufacturer to have them taken care of, since they weren’t addressed upon my move-in.

At the moment we are about half way through the building process. So far things have run very smoothly. Susan Washington has been amazing as the customer service representative. We are out of town buyers making this transaction more time consuming and difficult. She has been patient with all my questions and done everything she can to make this as painless and easy as she could. Doug Kramer has been great as the site foreman. We get weekly status updates on the process. He has been very prompt in responding to questions and addressing concerns before they become issues. When small delays have happened he tells us about them. I feel that I have been kept in the loop by both Susan and Doug. They make this moving and relocation process a bit less stressful.

The third-party design center was an absolute disaster. History Maker itself tried to make things right.

Your materials that you use is crappy. Craftsman ship is crappy as well. Your project manager and his Boss mainly his Boss kept telling me it's my problem. Comparing this house to a car. Moisture in the wood and it will crack like that. That is bad wood and craftsman ship. I was told the VIP Would call and he didn't.

The home is great and very nicely designed. I don't have to make any changes and my family and I can just enjoy the space.

The design and layout are fine, and I do like the open‑contract. Unfortunately, the quality of the products used is lower than what we expected, especially considering the quality the builder is known for. We also found many small defects throughout the home, which appear to result from poor attention to detail and inadequate supervision.

Just bought a home in Tyler Tx. Similar size. Less and much better quality. A real sense is taking pride in their builds. I was shocked to discover the trusses use for the garage. Poor electrical work. Finding larger pieces of sheet rock trash in the wall.

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We dealt with Garrett Ford and Weldon Whittle during our building process, and they have both been fantastic to work with!

Throughout the build process homes in our area dropped drastically. You were selling the same floorplan for 60-70k less than what we signed for. Would have been nice to work with the price with us. Now we are 60k upside down on a brand new home. After we tried to back out and buy a cheaper home, we were told our 13k we already paid would be kept by history maker even though you would sell the home anyways. The seller made us feel as if history maker had a family oriented culture. They told us every home they build and sell, they imagine selling to a family member. We soon found out that was a lie.

the sale has not been communicated to me that well. I asked her about the house through texting, sometimes I never got the answer.

HistoryMaker really work to make your dreams come true

Sales rep could use some training on customer service. There was a few different times during the process where she was very rude and condescending.

HistoryMaker Homes was very professional and helpful throughout the home purchasing process. They answered all questions and checked in to make sure we were comfortable. The customer service was above average.

I would highly recommend HistoryMaker Homes to my friends and family. From start to finish, the process was smooth, professional, and well-organized. The team was responsive, knowledgeable, and genuinely committed to making sure everything went well. We felt supported every step of the way and are very happy with the quality of our home and the overall experience.

My experience was good. HistoryMaker Homes is knowledgeable and has good reviews overall. I took a star off because on the ceiling, you can see the bulge of where the wooden panels are off. They said it was normal, but guests have noticed it, and it looks odd.

Right now I am fairly dissatisfied since I have had to deal with many issues within my first week in the house. Especially regarding the inability for me to get internet since it is incredibly difficult to do much in 2026 without it.

I love my HistoryMaker Home. The spaces are well designed, the quality is very good and I’d trust them to build my next home. Not only are the homes quality but so are the people.

The initial process was great. The associate we dealt with was very helpful and informative. However, he left the company mid way through our build as well as the construction manager, and from there the service degraded a great ton.

The build quality is poor, and the craftsmanship is substandard.