* Lack of attention to detail during installation work. Two different types of grass were installed in the backyard lawn instead of a consistent lawn type. Although corrections were later attempted, the grass has still not properly grown back, leaving the backyard in poor condition. I am told now that I did not water the replacement grass enough. So yes, I bought a brand new home but never got to enjoy the full benefits of a properly fitted lawn. My back yard is a mess right now.

* Major water leaks occurred in the home, this impacted water consumption and utility costs. The leaks would likely not have been detected promptly if I had not independently monitored usage through an external app.

* Multiple service visits were required before the leak issue was properly resolved. An engineer had to return three separate times before repair was completed successfully. This made me anxious and suspicious of what else might be wrong with my newly built home.

* No ceiling fans were installed in the side rooms, and requests to have them installed before closing were declined. We live in Texas. Every bedroom should have a ceiling fan as a basic requirement. Or at least talk to customers/homebuyers about it and give them a choice. There are multiple homes in my neighbourhood costing significantly less than what I paid for my house but have ceiling fans in all their bedrooms. My naivety as an inexperienced buyer got exploited.

* There was a general lack of goodwill acknowledgement regarding the consistent inconveniences I suffered due to my lawn and leak issues.

* Obtaining partial reimbursement for the increased water bill caused by the leak was unnecessarily difficult and time-consuming.

* Overall, there was little recognition of the disruption, inconvenience, and frustration experienced as a result of these preventable issues.

I would definitely recommend HistoryMaker Homes to anyone looking for their next or first home.

Besides, after closing, it’s hard to communicate regarding things I want to put in a request for using the website.

Quality of service

From the beginning, we worked with Rasheen, who was fantastic in getting us started. He took the time to understand our needs and expectations, and showed us homes that were a great fit. As he was newer, he later transitioned us to Susan, a seasoned HistoryMaker Homes representative, and she was equally outstanding. Susan clearly explained the entire homebuying process and walked us through the numbers so we could make an informed decision that was best for our family.

HistoryMaker Homes was one of the easiest builders to work with.

They are well made. They take care of any issues quickly. They are very underrated. They are one of the oldest home builders in Texas, and a lot of people have never heard of them.

From sales all the way to closing, this was extremely smooth and professional. Everyone involved let me know to contact with any questions and when I did, the responses were professional and informative. Attitudes among everyone from sales through finance and finally closing were awesome. If you want to buy from someone that follows through with what they tell you, History Homes is the right choice. I’m completely satisfied and love my home!

There was a lack of follow-up when I transitioned to my new home. There are things that weren’t completed after I closed on the house. Now I have to reach out to the manufacturer to have them taken care of, since they weren’t addressed upon my move-in.

At the moment we are about half way through the building process. So far things have run very smoothly. Susan Washington has been amazing as the customer service representative. We are out of town buyers making this transaction more time consuming and difficult. She has been patient with all my questions and done everything she can to make this as painless and easy as she could. Doug Kramer has been great as the site foreman. We get weekly status updates on the process. He has been very prompt in responding to questions and addressing concerns before they become issues. When small delays have happened he tells us about them. I feel that I have been kept in the loop by both Susan and Doug. They make this moving and relocation process a bit less stressful.

The third-party design center was an absolute disaster. History Maker itself tried to make things right.

Your materials that you use is crappy. Craftsman ship is crappy as well. Your project manager and his Boss mainly his Boss kept telling me it's my problem. Comparing this house to a car. Moisture in the wood and it will crack like that. That is bad wood and craftsman ship. I was told the VIP Would call and he didn't.

Signed on a HistoryMaker home as a first time home buyer. My fiance and I couldn’t be any happier with the home, floorplan & upgrades, community and the help from our sales consultant Jaci and Rocky Creek Crossing.

The home is great and very nicely designed. I don't have to make any changes and my family and I can just enjoy the space.

The design and layout are fine, and I do like the open‑contract. Unfortunately, the quality of the products used is lower than what we expected, especially considering the quality the builder is known for. We also found many small defects throughout the home, which appear to result from poor attention to detail and inadequate supervision.

Just bought a home in Tyler Tx. Similar size. Less and much better quality. A real sense is taking pride in their builds. I was shocked to discover the trusses use for the garage. Poor electrical work. Finding larger pieces of sheet rock trash in the wall.

YouragentsusanwhosellsthehomeshereinWaterscapewasexceptional

We dealt with Garrett Ford and Weldon Whittle during our building process, and they have both been fantastic to work with!

Throughout the build process homes in our area dropped drastically. You were selling the same floorplan for 60-70k less than what we signed for. Would have been nice to work with the price with us. Now we are 60k upside down on a brand new home. After we tried to back out and buy a cheaper home, we were told our 13k we already paid would be kept by history maker even though you would sell the home anyways. The seller made us feel as if history maker had a family oriented culture. They told us every home they build and sell, they imagine selling to a family member. We soon found out that was a lie.

the sale has not been communicated to me that well. I asked her about the house through texting, sometimes I never got the answer.

HistoryMaker really work to make your dreams come true

Sales rep could use some training on customer service. There was a few different times during the process where she was very rude and condescending.

HistoryMaker Homes was very professional and helpful throughout the home purchasing process. They answered all questions and checked in to make sure we were comfortable. The customer service was above average.

I would highly recommend HistoryMaker Homes to my friends and family. From start to finish, the process was smooth, professional, and well-organized. The team was responsive, knowledgeable, and genuinely committed to making sure everything went well. We felt supported every step of the way and are very happy with the quality of our home and the overall experience.

My experience was good. HistoryMaker Homes is knowledgeable and has good reviews overall. I took a star off because on the ceiling, you can see the bulge of where the wooden panels are off. They said it was normal, but guests have noticed it, and it looks odd.

Right now I am fairly dissatisfied since I have had to deal with many issues within my first week in the house. Especially regarding the inability for me to get internet since it is incredibly difficult to do much in 2026 without it.

I love my HistoryMaker Home. The spaces are well designed, the quality is very good and I’d trust them to build my next home. Not only are the homes quality but so are the people.

The initial process was great. The associate we dealt with was very helpful and informative. However, he left the company mid way through our build as well as the construction manager, and from there the service degraded a great ton.

The build quality is poor, and the craftsmanship is substandard.

They buying experience was fine, but the build quality is questionable.

The price point, build, and structure of the house are good.

Very beautiful home. Well built. Very minimal maintence items.

Quality of the products used and how the home was built not impressed. My previous home was built way better.

It's a great house and we like all the employees we've worked with.

I am likely to recommend them to a friend because I am pleasantly surprised about the quality of the build.

Overall, the home quality feels rushed. My concrete steps outside of the front foyer are cracking and separating. There is concrete spalling in my driveway. My home is showing signs of significant shifting, with doors not closing and wide drywall cracking. I had to pay out of pocket for a sewer line test, that was already recommended by my inspector, because the warranty team shrugged it off. It failed, as my inspector assumed. Both points of contact from historymaker homes for warranties no longer work for the company, leaving me in discontinuity with several warranty issues.

When signing for my home I was told things would get fixed. It's been a year and 1 month and things have yet to get fixed. It's also very easy fixes like grout, and small pieces of tile not touching.

I would definitely recommend HistoryMaker Homes to a friend. The quality, value, and overall experience have been excellent so far.

The customer service was really great and History Maker had a better buyer selection experience than a few other builder's we were considering.

This is the second HM home we’ve built and both times we’ve had great experiences. The new home we built in 2025 was such a wonderful experience due to Garrett Ford and Weldon Whittle! When an issue would arise, they were on it! They really cared about our family and made sure we were happy with the outcome. Weldon also included occasional drone video updates of the house for us, which was so cool!

I was told prior to closing on 12/18, my earnest money deposit would be mailed out on 12/19. As of 1/7, I haven’t received it or heard anything regarding it, even after making several request. This is not a good way to conduct business, had I known, definitely would have chosen a different builder.

I have been in the home for two months and the longer I am in the home the more and more areas I see where the craftsmanship on the home is very mediocre. Some areas are actually very bad with mismatched grout, cracked tiles in the master shower, and master tub faucet that barely works when it is turned to hot.

We have enjoyed our house so far!

Everyone with HistoryMaker was great!

The process went smoothly, and I’ve been happy with the quality. I’d definitely recommend at least checking them out.”

The customer service is sketchy after you move in, regarding warranty work.

Love the home and design. The process and staff were great during the home buying process and after.

We dealt w/David Stockton from the very beginning. We never felt pressured in any way or pushed to make a decision. David was very low-key but yet very knowledgeable & informative on all aspects of our decision.

The Sale office and buying experience was exceptional. However the warranty experience is way I can only give 3 stars

Overall it was a wonderful experience and I think the area/regional manager did a wonderful job trying to ensure we were taken care of, including lowering the price so it would be easier to sell our home. The only thing that was difficult was the constant changing of sales manager, we went through 3 or 4 in the span of the sale which made it difficult to establish the relationship and had we had one person it may have been easier to catch the mistakes with some design center options not being transferred and some fun aspects of the build that did not happen. Otherwise we loved Brandon, Amy, and everyone with the mortgage and closing teams