Everyone was super nice and they did a great job. The plumber and the rug installer also did an excellent job

It took me over six months to have this project started. And then they changed project managers twice.

They have to work on their organization and communication.

They were excellent to deal with. They responded to all my requests.

We were disappointed with a number of items including lack of care to our property (debris left outside, paint on driveway, scratches to newly installed flooring, paint on sofa, shoe treds on underside of shelving that was installed, crawl space left open when no one was at property), communication was inconsistent, length of time to complete the project was far beyond expectation, and attention to detail particularly in the bath area was disappointing - not the level of work we would expect from a professional service and we may need to do additional work to address caulking around shower. Back bedrooms were also painted wrong color - we approved leaving as is in an effort to expedite the project and reduce waste and if this had been the only oversight, would have been able to tolerate.

The job got done, it was just a hassle from the first moment on. It literally took months to get one day of work done.

Responsive, quality of work, professional and friendly

The team did a great job, was clean, and professional.

They responded quickly to our request to provide an estimate to repairs the damage from a leak in the MBR.

Cost was expensive. Service was exceptional

When I asked to extend my drying out time they where very accommodating.

As of now, we don't know of anyone looking to do a restoration or even a new project. If I am ever asked, I will surely recommend ATI.

Most of the team was professional and had a successful outcome as a priority.

Easy team to work with. Arrived on time and worked quickly.

Staff were very pleasant

The quality of the work is great, nice planning and finishing except some delays due to multiple projects they do simultaneously.

Very unprofessional, sloppy work, it is obvious they did not know how to replace my kitchen cabinets- did not cover anything- I had paint on my buffet, bathroom vanity and shower rod, bedroom dresser, end tables, bathroom and kitchen floor, water damage still showing in ceiling, kitchen cabinets have space between them and the toe kick is not installed right

They arrived promptly and were very professional.

Mitigation went well, but the construction has not started yet. We have been in a holding pattern for weeks.

The employees were very careful & knowledgeable.

Arrived as scheduled

They charge you for work that they haven't done.

This contractor made it fairly easy to work with and we felt they managed the overall project well. There were no real surprises.

The communication was very poor throughout our restoration process. Most of the communication was initiated by us after waiting and waiting for calls to coordinate activities. The team members were nice people but they were very dis-organized.

Getting started with the project took longer than I expected it too.

everything from start to finish went as planned and was delivered in the required time frame

The job was supposed to take 5-7 weeks and took 5 months. Horrible communication from Alex and between him and the contractors they were all blaming each other and us for work not getting done timely or correctly.

ATI ended up being the best choice for us because they work hand in hand with Erie insurance. This did save a lot of potential aggravation when it came to agreeing on the scope of work, payment timing etc. To date, their workmanship has been solid. Their communication however has been very poor. There have been multiple instances where work is planned and people don’t show or they schedule a job and then call the morning to reschedule due to callouts. This was extremely frustrating with a wife, newborn, and 2 year old when we’re displaced from our home. The only work that was done expeditiously was the moisture remediation and demo. That outfit worked exceptionally well and communicated effectively.

I would recommend ATI with a large disclaimer on their communication.

See below. There were multiple missteps, at the managerial level and above. This impeded the competent workers, or added confusion where none was needed.

Everyone was so nice, caring & patient.

Unfortunately the restoration took a lot longer than I expected.

Everyone was easy and a pleasure to work with. The work was kept clean and neat. Highly recommend.

If they are closer

ATI Restoration needs to be a bit more responsive. Sometimes one call should be enough.

It has taken what seems like forever to get this job done. The ceiling in my powder room was torn out, the rom was dried out and I am still waiting for the promised drywall to be installed,

Other than Frank and Connor, I would give a zero, still have trim to complete and my kitchen is going on a year now since initial insurance claim.

I would recommend ATI Restoration to anyone who needed it because I'm thoroughly satisfied with your work.

Actually didn't do any work.

The work was excellent. The communications about the project were nonexistent. No follow ups. No calls back. No communication of dates and times. Zero submission of the supplement to USAA. Its more than six weeks for a simple siding repair and the work still isn't done.

Everyone was very caring and sympathetic to our needs.

FRom the original evaluation of the needed restoration, the team was very generous is describing the process and what would be covered. The communication and subs were very good and completed the jobs efficiently and coorinated with our schedule.

Communication was terrible.

Better communication with insurance company, CSAA.

Excellent

Fast and clean service

I would certainly recommend ATI if someone asked me for a recommendation.

This service was very quick and easy

Communication - I've asked more meetings and call backs to discuss an invoice question and no one will get back to me.

The crew that came out to my house had zero idea of what to do. I had to show them how to take up the floor, point at several spots for water damage, and to for the final moment, they left their lunch trash all over my laundry room. Worst company ever!

I would highly recommend ATI; working with everyone from their company provided a hassle-free and professional outcome. Thank you for a job well done -