We were told up front by Ron Heverly that the job would take about 5 weeks. It took over 4 months due to poor communication, committing to dates and never showing up.

Communication between different teams could be better. Someone came out to quote the repair before remediation had been completed and I feel like we lost time waiting for updates on project progress to make their way through different people. I also feel that the communication to me could have been better about what stage the project or approvals were in and there was some lack of transparency about what the hold up was in getting my repair quote approved. Everyone was very professional when communicating with me and everyone who actually came to my house to perform work or inspect was great and very easy to work with, I was overall happy working with ATI though I wish the process did not take as long as it did.

You people can't follow directions you threw away stuff you were told not to throw away about 10 times in my dresser that I had since I was born had my.mother's ashes in it along with many valuable things that I had for a very long time you also threw out a hutch from living room that was given to me by my.mother which I also said about 10 times not to throw out but you and your crew who i paid an extra $100 to not throw those things out they took the money and still couldn't follow directions your crew sucks majorly I will never recommend you to anyone

Quality work, listened to what was important to me.

Connor doesn’t reply to my messages. All timelines have been wildly inaccurate

The quick response to temporarily close up the house after a windswept tree split the house.

They did a great job for us.

Jason was great at responding promptly.

They were referred to me through my insurance company, and their service was excellent.

The work was good, but the timeliness was not.

A lot more details of the procedures and equipment on the proposal.

A portion of work had to be redone a few times before successfully completed. Household belongings were damaged.

They had a fast courtesy response.

Treated me like family.

The communication is great throughout the whole entire process.

Very friendly and aware that I had a little child in the home.

I would never recommend Ati due to workmanship, miscommunication, the completion of my home and the falsified charges that I was charged where I never had damages in certain part of my home and never had certain things in my home such as a dish washer. I still have to make corrections to my home.

Nothing has been done yet. I have the appraisel done. But everything is still hasn't been done. I can't tell you how anything about the work.

Professionally and I couldn’t complain and I was use them again sometimes in the future thank you so much

Good work and very professional.

Everyone was super nice and they did a great job. The plumber and the rug installer also did an excellent job

It took me over six months to have this project started. And then they changed project managers twice.

They have to work on their organization and communication.

They were excellent to deal with. They responded to all my requests.

We were disappointed with a number of items including lack of care to our property (debris left outside, paint on driveway, scratches to newly installed flooring, paint on sofa, shoe treds on underside of shelving that was installed, crawl space left open when no one was at property), communication was inconsistent, length of time to complete the project was far beyond expectation, and attention to detail particularly in the bath area was disappointing - not the level of work we would expect from a professional service and we may need to do additional work to address caulking around shower. Back bedrooms were also painted wrong color - we approved leaving as is in an effort to expedite the project and reduce waste and if this had been the only oversight, would have been able to tolerate.

The job got done, it was just a hassle from the first moment on. It literally took months to get one day of work done.

Responsive, quality of work, professional and friendly

The team did a great job, was clean, and professional.

They responded quickly to our request to provide an estimate to repairs the damage from a leak in the MBR.

Cost was expensive. Service was exceptional

When I asked to extend my drying out time they where very accommodating.

As of now, we don't know of anyone looking to do a restoration or even a new project. If I am ever asked, I will surely recommend ATI.

Most of the team was professional and had a successful outcome as a priority.

Easy team to work with. Arrived on time and worked quickly.

Staff were very pleasant

The quality of the work is great, nice planning and finishing except some delays due to multiple projects they do simultaneously.

Very unprofessional, sloppy work, it is obvious they did not know how to replace my kitchen cabinets- did not cover anything- I had paint on my buffet, bathroom vanity and shower rod, bedroom dresser, end tables, bathroom and kitchen floor, water damage still showing in ceiling, kitchen cabinets have space between them and the toe kick is not installed right

They arrived promptly and were very professional.

Mitigation went well, but the construction has not started yet. We have been in a holding pattern for weeks.

The employees were very careful & knowledgeable.

Arrived as scheduled

They charge you for work that they haven't done.

This contractor made it fairly easy to work with and we felt they managed the overall project well. There were no real surprises.

The communication was very poor throughout our restoration process. Most of the communication was initiated by us after waiting and waiting for calls to coordinate activities. The team members were nice people but they were very dis-organized.

Getting started with the project took longer than I expected it too.

everything from start to finish went as planned and was delivered in the required time frame

The job was supposed to take 5-7 weeks and took 5 months. Horrible communication from Alex and between him and the contractors they were all blaming each other and us for work not getting done timely or correctly.

ATI ended up being the best choice for us because they work hand in hand with Erie insurance. This did save a lot of potential aggravation when it came to agreeing on the scope of work, payment timing etc. To date, their workmanship has been solid. Their communication however has been very poor. There have been multiple instances where work is planned and people don’t show or they schedule a job and then call the morning to reschedule due to callouts. This was extremely frustrating with a wife, newborn, and 2 year old when we’re displaced from our home. The only work that was done expeditiously was the moisture remediation and demo. That outfit worked exceptionally well and communicated effectively.

I would recommend ATI with a large disclaimer on their communication.

See below. There were multiple missteps, at the managerial level and above. This impeded the competent workers, or added confusion where none was needed.

Everyone was so nice, caring & patient.