They are absolutely excellent. They visit the community in person, online or something else.

I have been in discussion about this with Nate. We paid 704k for a house which did not appraise. There are two trusses that had to be repaired. The built-ins we paid 10k for are not painted correctly and now have to constantly kick my pregnant wife out of the house to seal grout, get cabinets repainted, chips in the shower stalls and bathrooms I missed because I was not "allowed" is examine anything within 2 feet and no flashlights, etc. Also there is no way the painters did two coats of Cashmere (we paid for ungraded paint) on the house due to the chipping of the paint off the walls and steps which then exposes the primer underneath. Builder grade paint will peal and chip. Borderline showroom paint, if done correctly, should be paint that can be cleaned and will not chip. We are people who came out of pocket 153k for closing. Also there maybe a structure issue based off the wall in the bedroom. At this current time, I would not feel comfortable recommending this builder to anyone I know or any of the 8,000 patient's I treat, due to the quality of work of the subcontractors. I truly feel like I had 50k, if not more, stolen from me in this process. With that being said, Nate is doing everything he can to make this right. No one else seems to care once they got my money. I am having the same issues now that I did with my 280k DR Horton home in 2017. I thought Ashton Woods would have been different but everything done post November has been a headache. I came to this builder because others said they got great work and it was more custom. It started that way but in the end, it was the same track builder hogwash with unskilled subcontractors who can't paint properly (no blue tape, no plastic down on the floor - have picture of this this, missed spots, lines not cut in properly). Like this is going to be a 900k home after I finish the backyard, now I have to repaint the house after I paid for upgraded paint. As of right now, I could not put my name on recommending this company. Most people I know don't have the means to correct these issues, let alone bring 20% to the table, to turn around and feel like I do now. 704k is a lot of money, especially for Rolesville, but maybe the quality of work would have been to my standard if I was building in Apex or North Hills. Sorry for the rant but I could continue. Regardless, Nate is fantastic.

The quality control is poor.

This is the worst house I have ever bought the workmanship is poor I had 128 issues to repair for my 1 year inspection My electrical was not done properly and is still not fixed my hot water heater insulation is out of code my stucco has excessive cracking and no one wants to resolve the problems including Ashton Woods

Our concerns and expectations were listened too and great follow-up

Sales staff is wonderful to deal with, as well as the PM assigned to our build.

The home we chose is so well laid out.
The flow of the home is so comfertable.

You ran my home service electrical line right through the middle of my back yard , not in the easement, and then fought me for weeks about having to move it to accommodate my being able to use my back yard as I please. Literally you cut corners to save a few dollars and then buried the evidence. When caught, you told me this is just how we do things and attempted to pass the 6k cost of moving the line on to me.

The service during the sales process was good. However, the service for repairs after purchasing the home was not. They need to improve in that area because they said they would send someone to fix the issues, but no one arrived at the agreed-upon time.

Overall, the quality has been good & the people I have worked with have been great and care about their product. There is a lot of pride in their work

Ashton Woods is neither good nor bad.

The service is impeccable and we were made to feel like family!

Cadence and Joao both made the home buying and building process a great experience from start to finish. Cadence was extremely responsive, organized, and easy to work with on the front end, while Joao carried that same level of professionalism through construction with strong communication and attention to detail. Together, they made the process feel smooth, well-managed, and stress-free, and it’s clear they both take pride in delivering a quality home and a positive customer experience.

Feel they took a really nice house and added very cheap bath and shower stalls which in my opinion lessened the appeal of the home.

From start to finish, it was clear that Ashton Woods is a quality homebuilder that I wouldn't hesitate to recommend to friends and family. During the process, we were treated like family. I didn't feel that we were just another sale. As a homebuilder, once I sign the contract with AW then I'm on the hook. Instead of just being flashy upfront, the care and quality continued through the buying process and in the weeks after. I truly feel like a part of the community and that AW has its customers best interests.

Less starlight and more Ashton woods homes in the subdivision.

Great attention to detail by the project manager Gus!

We felt very welcomed and could not sense any funny business throughout the entire buying process. We are also pretty pleased with the build quality of the new home.

We would absolutely recommend Ashton Woods to a friend. The home buying process was seamless from start to finish, and our agent kept us well-informed every step of the way. We truly love our home. The finishes are beautiful, and the overall quality exceeded our expectations.

Shortly After purchasing our new house we found out that there was no hot water . Filed a warranty claim and plumbers showed up and diagnosed the issue as crossed water piping . The house was plumbed incorrectly where the hot water went to the cold said and the cold water went to the hot side . My whole house was then cut open on numerous walls and on the concrete floor to correct the problem . As of today 3/27/26 , the repairs are still ongoing . We closed on our new house on Feb 12 .

We liked the open communication from Ashton Woods representatives and project managers during the build of the house. The design options were also plenty and we received good guidance from their design studio on our choices. However, there were a few structural features that were not communicated to us which we would have liked to add to the house had we known about them. Warranty requests were easy to submit but some requests required constant follow ups and our warranty representative kept changing through the year. No big issues with the house and other warranty concerns were fixed by Ashton Woods in a timely manner.

I have already recommended this community to a friend. Everyone involved was friendly, knowledgeable and easy to work with throughout the entire process.

The warranty process and lack of consistency has been poor. My father in law also saw the craftsmenship and poor quality of finishes on my driveway and inside my home and elected to purchase a home in another community after initially wanting an Ashton Woods home. Areas of opportunity included: poor landscaping and concrete work, uneven flooring with floating floor inside home, and chipped bricks throughout the outside of the home.

Quality and beautiful home. Perfect for a family. Friendly and communicative staff.

We had the best experience ever with Ashton Woods Homes, and we couldn’t be happier with the entire process. From day one, our sales representative, Lily Klein, made everything smooth, enjoyable, and stress-free. She was incredibly knowledgeable, attentive, and genuinely cared about helping us find the perfect home.

Our project manager, Katelyn Bracamontes, was equally amazing. Her communication, professionalism, and attention to detail were outstanding. She kept us updated every step of the way and ensured our home was built with expert craftsmanship and completed in a timely manner.

The final result? Our home is absolutely gorgeous. The quality, design, and overall build exceeded our expectations in every way.

We highly recommend Ashton Woods Homes, especially if you have the chance to work with Lily and Katelyn. They made this an unforgettable and truly wonderful experience!