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Ambient Edge Heating and Air Conditioning
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Of respondents, 1 left a reviewRecent reviews
Noelani A.
If I could give 0 stars I would.
I purchased a completely new hvac system for my elderly mother who is also sickly and now trapped in a home that is over 90 degrees because we cannot afford to fix this issue on our brand new system.
It was installed December 31, 2021. The company came out in 2022 3 times to fix failures. In 2023 they've come out twice. Now, 18 months later on a $10k unit, the compresser failed and needs replacing. This until should get 15 years without issue and didn't even get 2. Ambient edge REFUSED to replace it without us shelling out $2300 on labor (only) as the unit itself is under warranty.
They claim that they are not liable to fix any issues from Mojave air whom they assumed last year and actually suggested I reach out to the deceased former owners family to see if they will cover it!!!!!
To put a nail in the coffin, the customer service manager REFUSED to provide me with a copy of my receipt where she claims it says I only have a 1 year labor warranty. Sounds pretty fishy right....
She also claimed they are not responsible for the work of the company they assumed which sounds rife with illegalities.
I spoke to the State Contractors board who urged me to start an investigation as there is 4 years of implied warranty for this type of work. I will be going forward with that as well.
Do NOT use this scamming company. Read the other reviews. They are scammers who DO NOT CARE about their customers and will rip you off to save their bottom line.
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John Cook of Progressive Energy Solutions Inc. PRO answered:
John Cook of Progressive Energy Solutions Inc. PRO answered:
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