Window World installed a new bay window in my home and I absolutely love it! My old one was in bad disrepair and the windows were beginning to fog, but this new one is beautiful! My cat loves that he cat sit and watch the rabbits play in the yard. The guys at Window World did an amazing job and I would recommend them to anyone I know.
I was pleased with WW with my first phone call. I was given a scheduled time for an estimate and the young woman who came was prompt and knowledgeable. The workers who came were on time. They did an excellent job. When they left the work sight was picked up and clean. The gutters installed did the job keeping the leaves out this fall. The next test for the gutters will be in the spring when the maple trees shed there seed pods.
Recognized Excellence - the installer I don't remember his name
Additional Comments - The screen on the gutters did there job on keeping the leaves out. The next test will be in the spring when the maple trees shed their seed pods.
They are very professional and they care about their customers and employees. They do high quality work.
Recognized Excellence - I would like to recognize Brian Thompson for helping with explaining everything about the project, and all the window installers doing excellent work.
Areas Of Satisfaction - They met in quality, professionalism and cleanliness. They care for their customers - and it was just great dealing with Window World.
I am very satisfied with the work, they are very professional. I would use them again if the need arises.
Recognized Excellence - I would like to recognize the whole crew.
Areas For Improvement - They did not fall short in any area, they were very professional.
Areas Of Satisfaction - They exceeded my expectations.
Clean - We carefully checked after the workers left so our dogs would not step on anything, no issues.
Safe - I have 3 dogs and crew communicated with my wife well so they could go outside when they needed to.
Communication - Everything happened as Tim said it would.
Quality Of Materials - Very happy.
Quality Of Workmanship - My old gutters were leaking all over our back deck causing freezing issues and walking hazard in the winter, no issues with our new gutters not to mention no cleaning was necessary this fall!
Professional & Organized - Yes
Schedule - Arrived as scheduled, great!
Value - Much improved over the gutters which were replaced.
Recognized Excellence - It was raining quite heavily at start of the day crew had great attitude considering the weather and worked hard all day until job was completed
Areas Of Satisfaction - Great experience beginning to end!
Areas Of Satisfaction - The installation went smoothly.The crew was very professional and finished on time.I am very impressed the quality of their workmanship.
Additional Comments - The Installers were professional and knowledgeable in any questions I had.
Great experience, highly recommend
Areas Of Satisfaction - I was impressed with how fast the job was completed. 12 windows and 2 doors installed in a single day!
100 satisfaction highly recommended!!
I would strongly recommend window world, from the sales rep to the installers we had great communication throughout the whole process.
There performance of the work I had done in my home.
Crew was very nice. Efficient and thorough
Recognized Excellence - Nick
Areas For Improvement - None they were great
Areas Of Satisfaction - Clean efficient
Additional Comments - Respectable crew
Recognized Excellence - Val and crew crew were fantastic
Recognized Excellence - Chris Motta. Exceptional young man
Recognized Excellence - Lanea Bushy
Areas For Improvement - great to work with
Areas Of Satisfaction - the house is much warmer in the winter
Recognized Excellence - They were on time and did a great job installing the new window.
Areas For Improvement - None that I can see.
Areas Of Satisfaction - The window is keeping out the cold and looks great, now I can actually look out and see the birds in my back yard.
Additional Comments - I would recommend them of anyone interested in purchasing new windows.
Recognized Excellence - Marty,Brian,Hebert great team
I was very happy with the installation and then had a problem and then the service was rotten. I had to call 5 times with no response, it was terrible.
Quality Of Materials - Right now, yes, I am satisfied with the quality of materials used.
Areas Of Satisfaction - I am just satisfied!
They were very nice, prompt, and did a good job. It is guaranteed for 35 years.
I have used them for windows in the past and also gutters. They are a great company, good quality and on time. I have recommended them to several people!
Professional & Organized - The foreman and the person in charge were extremely professional. I was not home all day, but when I got home, the one in charge came to me and updated me on what was going on. He said I could call with any questions. They were awesome and professional.
Recognized Excellence - The foreman and the executive that came by did well.
Areas Of Satisfaction - They exceeded in all areas. I called them about my old windows, and they got the new window in and sealed. It was phenomenal.
They were willing to give me an estimate even though the property was outside the area in which they commonly do work (because I'd been a satisfied customer in the past), but initial confusion and errors by the representative made me nervous about the outcome.
Professional & Organized - The workmen were prompt, communicated well and were efficient.
Recognized Excellence - I just appreciate the two young men who completed the job.
Areas Of Satisfaction - They met my expectations.
That is a solid five.
Quality Of Workmanship - If there were a rating higher than five, I would give it.
Recognized Excellence - Curtis Smith was one of the installers. He and the rest of the installers were excellent. They very proficient. We were thrilled.
Areas For Improvement - It was exactly what it was supposed to be.
Areas Of Satisfaction - I would say in terms of being extremely proficient, they were very prompt and efficient. They were very exceptional. They were right on time. In terms of respecting our time, they were superb.
Additional Comments - I think we covered it.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - It was all done very well.
Window World arrived on time, did the work efficiently and well, cleaned up after themselves and were polite and considerate. Fantastic. I've used them in the past and will again.
Recognized Excellence - All staff seemed to be well trained and were considerate and communicated potential issues before they arose so they could be planned for and dealt with.
I was pleasantly surprised with my experience with Window World. The office staff and the install team were friendly, professional, organized, and able to answer all of the questions I had. The install team led by Justice showed up on time and had the job completed much earlier than expected. Everyone was courteous throughout the entire process and it makes a world of a difference! Window World's customer service is above and beyond their competitors and I would recommend them any day.
Recognized Excellence - Justice exemplified exceptional service on the morning of the install. He was kind and has excellent customer service skills.
Areas Of Satisfaction - The speed at which the windows were installed exceeded my expectations. The customer service at window world is exceptional.
Recognized Excellence - The WW crew headed by Justice , arrived on time and the crew was pleasant and clean. WW responded quickly to a couple minor adjustments and met expectations.
Areas For Improvement - All was good
Areas Of Satisfaction - We had a couple issues, they were adjusted or corrected right away.
Recognized Excellence - Both installers were very professional and friendly.
They are the best window company I have dealt with. I had another window company do some of my windows and they were not good at all.
Areas Of Satisfaction - The nice trim they put around the inside of the windows was very nice.
I would recommend using Window World
Areas Of Satisfaction - Friendliness
The quality of work, the way the crew worked together and the professional yet friendly manner they maintained is the best recommendation we can think of - Thank you again!
Communication - Everyone was very friendly - Justice explained everything and the work went smoothly!
Quality Of Workmanship - The new door is great and looks great! All the windows look beautiful.
Recognized Excellence - I don't remember all the names of the techs but have to say they were all friendly and professional!
Areas For Improvement - None !!
Areas Of Satisfaction - All !!
Additional Comments - The whole crew worked well together and we are so happy with the installation from timing to quality of work.
Recognized Excellence - I would like to recognize the work crew for their exceptional service!
Areas Of Satisfaction - Everything was a five!
My only concern with Window World of Western Massachusetts is that they left many screws lying around. The screws are very pointy and I almost got a flat tire. If I get a flat tire, they will have to fix it. They dropped many screws in my driveway. However, the installer was great.
They were very timely. They got here on time and thorough in their work. The work force was very cordial an polite. It was nice to do business with them. They were knowledgably about there products and showed me how to work everything. They cleaned everything. They did a great job.
Recognized Excellence - I would like to recognize the installation crew for their exceptional service.
Areas Of Satisfaction - All the work they did was wonderful. Everything looks nice and very professional.
Additional Comments - I would recommend them to any one of my friends and neighbors.
Starting with the salesman all the way to the installer my experience was very positive.
Areas For Improvement - There wasn't any areas where Window World of Western Massachusetts fell short of my expectations. I haven't run into any problems. Everything is fine.
Areas Of Satisfaction - Window World of Western Massachusetts met or exceeded my expectations with the quick installation and how smooth the installation went.
Areas Of Satisfaction - They did a great job.
Additional Comments - I was happy with them.
Areas Of Satisfaction - Quality of windows and quality of install.
Quality was good. The installers were quick and they left the job site clean.
Recognized Excellence - I don’t want to single out one individual. I thought the whole team was exceptional.
Very friendly people, knowledgeable , not pushy. Excellent product, fair prices, competent installation.
Recognized Excellence - Everyone I dealt with.
Areas For Improvement - No areas.
Areas Of Satisfaction - Easy to do business with.
Additional Comments - I’ve said it all
Additional Comments - All phases from the first meeting, measuring, and installation were done professionally and well.
Recognized Excellence - Everyone we dealt with, start to finish, was wonderful. I wish I had been more diligent to take down names, but if you look at our service history - truly all involved were exceptional!
They are timely and provide a good product. I like the interior color choice for the wood tones on the frames for the windows. The team works quickly and cleans up when they leave its like they were never in the house. I recommend Window World this includes the office staff and the James who does the measuring. I even like their commercials on TV
Recognized Excellence - Mike worked on the first round of windows and I asked for him on the second and he is very professional as are all the other men on the team and a special shout out to a young man on the team who did the clean up chores he was very well organized and cleaned up any mess
Areas For Improvement - none
Areas Of Satisfaction - nice windows very tight fitting and hope they work as well as the last ones they put in a few months ago
I would recommend without hesitation (and already have)!
Types of work - Siding
Recognized Excellence - I would recognize the entire team at my house. Everyone was wonderful and took the time to check-in with me.
Areas For Improvement - None
Areas Of Satisfaction - All areas noted above.
Additional Comments - I would highly recommend!
professional service from top to bottom
Additional Comments - professional service from top to bottom
Recognized Excellence - I would like to recognize the installers for their exceptional service.
Areas Of Satisfaction - They exceeded my expectations.
Additional Comments - I would recommend them.
Areas Of Satisfaction - They look great
Recognized Excellence - They were all nice, I do not know the names.
Areas Of Satisfaction - I did not go looking around, everyone was professional and I liked the product they offered.
Additional Comments - I like that the salesman was not pushy, when I had questions they answered them and gave me time to decide.
Very professional and knowledgeable from the first person who came to our home for the estimate to the installers. Good communication regarding every step of the process.
Types of work - Soffits and Fascia wrapped, then gutters installed
Excellent workmanship...fast efficient and cleaned up after himself.
Areas Of Satisfaction - The whole job from the first communication to when the windows were installed. Very professional, clear communication, fast and efficient.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys