Recognized Excellence - i don't remember his name but the head manager tha ran the project was wonderful.
Areas Of Satisfaction - I liked that 10% on my $$ went to St Judes at the time. I think that should be a full time component of ordering windows from you.
Areas Of Satisfaction - I was satisfied overall!
Additional Comments - They did a good job!
Very accommodating, on schedule, kept me appraised of arrival time. Workman were very efficient and did a very competent job. I am very satisfied with my experience.
Quality Of Workmanship - Installers did a very competent job in a very efficient manner. Were very hospitable.
Value - Their price range was well within what I had gotten from other companies and had researched
I am very happy with the work. I am very happy with the clean-up. I am very happy with the way the workers conducted themselves.
Recognized Excellence - The lead carpenter that was putting the windows in, I would give him a 5-star rating.
Areas Of Satisfaction - Window World exceeded my expectations.
Additional Comments - Window World is coming back to replace my doors. I am excited about the fact that the lead installer will be coming back. My wife and I hope that he installs the doors as well as he did the windows. If he does so, we will be very satisifed.
I was very pleased with the entire process of contracting for and installing our new patio door.
Recognized Excellence - Both Mike & Matt: fast, kept to task, very polite and professional workers.
High quality and very professional service.
Schedule - They very graciously moved up our install date by request.
Recognized Excellence - Chelsea - very responsive and helpful. Install guys were also attentive, respectful, and clean.
Areas Of Satisfaction - Communication - Product - Quality
Additional Comments - Extremely high quality. Trustworthy. NOT pushy. Ready when we are ready to complete the work.
Yes. They showed up on time everyday and worked until quitting time each day. Workmanship is excellent Response to any of my questions was quick and easy to understand.
Recognized Excellence - I would like to recognize Eugene and Chris for their exceptional service.
Areas Of Satisfaction - Everyone that I spoke with on the phone was courteous, informational, and returned my calls promptly. The fact that I was able to call and talk to people right away, and they responded was wonderful!
Additional Comments - They came when they said they were going to, did the job quickly and efficiently, and left my place very clean. I didn't have to do any clean up beyond what would be normal wear and tear. The installers were friendly, efficient, and nice to work with! I was very satisfied with installation.
The customer service from everyone at Window World was excellent. The job was completed efficiently in less time than expected. The windows look amazing! I would highly recommend this company!
Recognized Excellence - The two installers were very profession.
Areas Of Satisfaction - Keeping my property clean and completing the job in a timely manner.
Very happy with the entire process from our home visit to installation!
Recognized Excellence - I would like to recognize the guys who worked on my project, they were both very good.
Areas Of Satisfaction - They met my expectations with answering all of my questions.
Additional Comments - I thought they were very good. They did a great job and cleaned up very well.
Areas Of Satisfaction - The general installation. The windows are very nice.
Recognized Excellence - I was pleased with Olivia.
Areas Of Satisfaction - They were careful about my pet and I appreciated that.
They were very timely, professional and one of the windows was close to a pipe in our house so they gave me discount.
Types of work - I had thirty-five windows, three doors and gutters replaced.
Recognized Excellence - The entire team was great. The owner helped with quotes, he came to my house.
Areas Of Satisfaction - Window World of Western Massachusetts met my expectations by the thoughtfulness of the installation, very friendly, safe and thorough. They did the job in one day.
Additional Comments - If I have another project that they can support, I will be happy to call them.
Recognized Excellence - The whole crew did a great job.
Areas Of Satisfaction - The entry door looks great.
The installers were very professional, clean, and courteous. Everything was fine. The windows look great!
Safe - I was not there during the installation. My wife was and said it was good.
Recognized Excellence - Everyone was courteous.
Areas Of Satisfaction - They exceeded all my expectations.
Courteous and friendly employees throughout the whole buying & installation process. Great communication in a timely fashion.
Types of work - Replaced our non functioning bay window with a beautiful three panel window with side sliders.
Recognized Excellence - Everyone I dealt with was exceptional. They were all friendly and professional.
Areas For Improvement - None
Areas Of Satisfaction - The window replacement was completed in just s few hours, much quicker than I anticipated.
The were very professional from estimate to installation. I am very pleased the quality of work and professionalism of staff.
Recognized Excellence - I would like to recognize the installer for his exceptional service. It was not a super easy install but he made it work without complaining and did a nice job.
Areas Of Satisfaction - They exceeded my expectations with quality of work and the professionalism of the staff.
Punctual, quality work, and satisfied.
Areas Of Satisfaction - It was done quickly on a cold day. The window itself is beautiful.
Recognized Excellence - The receptionist and the workmen were great and did a wonderful job.
Areas Of Satisfaction - The met my expectations in being on time and quick.
Recognized Excellence - Robert and the crew were the nicest men. The owner even came and walked through with us and didn't rush us and listened to what I wanted and really came through.
Areas Of Satisfaction - They did seven windows and one door in one day! They didn't fall short of any of our expectations!
Additional Comments - The door we had before wasn't even level it was so old. The window world crew reframed the door and now I love it! Every single window is airtight and level! My husband and I were very impressed! My husband tells his buddies at work how much he likes the new door. We are beyond satisfied, words cannot express how good our experience was with this company!
Areas Of Satisfaction - Overall, the look and quality of the door is fantastic.
Fast , qualty installation by a polite respectful crew
Recognized Excellence - Foreman Mike and the entire crew
We are a repeat customer having Window World provide us with replacement windows and siding a few years ago. This time we needed a new front door. We are very happy with the new door! The thermatru door is not cold to the touch even on very cold days. It’s really well built and is very secure when locked. The service was awesome! They arrived right on schedule and everything was clean when they left. Great job!
Types of work - I did a vinyl siding job.
Recognized Excellence - Everyone stepped up to the plate.
My only disappointment was that the installation took so long.
Areas Of Satisfaction - They met my expectations in the quality of the materials and workmanship.
Additional Comments - They were good company and did really nice work.
Additional Comments - Love it thank you
Types of work - Siding and 3 new doors
Recognized Excellence - All workers
Areas For Improvement - N/A
Areas Of Satisfaction - Finished the project in a timely manner.
Additional Comments - Workers very polite
Recognized Excellence - They are amazing and the three gentlemen that were here and the lady that answered my call when I first called. They were all fantastic and answered everything and they were helpful.
Additional Comments - I would definitely recommend them, and I have windows to be replaced and I will use them again.
Great work completed quickly!
Recognized Excellence - The whole team was great to work with from start to finish.
Areas Of Satisfaction - They were very quick about completing the job!
Areas Of Satisfaction - They met expectations in the window quality.
Areas Of Satisfaction - My expectations were met or exceeded with quality.
Communication - val. willhite did talk to me
Recognized Excellence - val willhite
Areas For Improvement - none
Areas Of Satisfaction - did a good job
Workers arrived on time and completed work on installation of five windows. Explained operating of windows when completed.
These guys were great. The guys that showed up and did the install were all cordial and two of them loved my dog and even played with my dog and gave her attention when they were coming in and out. Chatting with them was nice and they didn't get short with me as sometimes I can be gabby and a pest. They cleaned up after themselves well and removed all of the old windows and door remnants. They were very efficient and were in and out in short order.
Clean - They did a fantastic job except for the driveway. It was snowing and there were a few inches on the ground and I had to clean up some where they were cutting the wood but I understand.
Recognized Excellence - I'm horrible with names but the big guy was very pleasant and east to talk to about stuff.
Areas For Improvement - Really nothing, they were very good.
Areas Of Satisfaction - Everything seems to be great. Can't really comment on the gutters as it's winter and haven't got to see how well they work.
Additional Comments - I wouldn't hesitate to do business with them again.
very happy with the work done on my basement windows
Recognized Excellence - The office staff was very good and easy to deal with.
I was very satisfied with everything they did. I thought they were excellent!
Recognized Excellence - Tim came out and gave the estimate. Anna, his wife, was the first person I met with. Then, the installation guy, Slav, was wonderful.
Areas Of Satisfaction - Everything was excellent.
Additional Comments - I will definitely recommend them to anyone! They are very professional and I couldn't be happier. I have a storm door ordered now.
A well trained team of installers arrived on time, ready to complete the 2 window install. They were polite, respectful and had a positive attitude. The job was quickly completed and when finished, there was little evidence the windows were changed. There was very little touch up needed. The foreman reviewed the install with us, went over the remaining balance and completed the transaction. The replacement windows are very good quality. We would be confident to recommend this company and their product.
Clean - The work took place in December and the installers were very careful to prevent tracking inside. When finished, there was no trace of their work.
Safe - The work was done in December and the installers were careful to keep the cold air confined to the room involved.
Communication - We received an email 2 or more weeks ahead of the work with a follow up email the week of the scheduled job
Quality Of Materials - The replacement windows are well made
Quality Of Workmanship - The installers were well trained and left the job with little trace of the change
Schedule - The two windows changed on the date provided and the job was completed in about 2 hours
Value - The replacement windows appear to be a very good quality
Recognized Excellence - John, the foreman
Areas For Improvement - NONE
Areas Of Satisfaction - Very pleased with the knowledge and professionalism of the installers and foreman
Additional Comments - The entire experience was stress-free and professional
I am very happy and it looks very good.
Recognized Excellence - The owner, Jeremy, was exceptional and very qualified.
Additional Comments - We're pleasantly surprised by the quality of the service and the decor.
Window World of Western Massachusetts was excellent. The installer was clean, neat, and friendly. I had a great experience with Window World of Western Massachusetts.
Recognized Excellence - Everyone I was in contact with from Window World of Western Massachusetts provided me with exceptional service.
Areas Of Satisfaction - All of my expectations were met and exceeded by Window World of Western Massachusetts.
Additional Comments - I have never been more pleased with work completed on my home before this experience with Window World of Western Massachusetts.
Additional Comments - Window world definitely exceeded my expectations in both the job quality and their professionalism and attitude.
Recognized Excellence - Everyone I had contact with was professional, friendly and helpful. GREAT team!!
Areas For Improvement - n/a
Areas Of Satisfaction - They even rehung my blinds which was extremely helpful to me.
Additional Comments - Overall, it was an exceptionally smooth experience and I would definitely both use Window World again as well as recommend them to others.
The whole process of starting the process of getting my windows was wonderful! Everyone was very professional, courteous and friendly! My installer was very respectful and took pride in his work. Thank you!
Quality Of Materials - Love the windows and sliding glass door.
Recognized Excellence - Everyone at Window World including my installer!
Areas For Improvement - None!
Areas Of Satisfaction - Working with a good company with EXCELLENT CUSTOMER SERVICE!
Additional Comments - Thank you!
Recognized Excellence - Mike and Marty were fast and professional, communicated well, left the site clean. And they were careful not to damage the sink and fixtures and countertop in the kitchen (and they politely and emphatically declined the gratuity I offered).
Areas For Improvement - None.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys