From the initial meeting with Window World through the completion of the project, everything about the experience was top-notch. Window World is totally focused on customer satisfaction. They communicated with us effectively throughout the project and their crews were expert and professional. They did a fantastic job replacing our complicated roof, and installing some new windows for us. The crews completed the jobs efficiently, and did a thorough job of cleaning up when finished. The roof and windows look great. 100% recommmend!

N/A

Window World of Western Ma was an excellent contractor to deal with. We had a new roof put on, new windows throughout the house and new siding (with a mixture of siding types). They did everything from the design to execution. Communication was great during the entire project and all questions and concerns were addressed immediately. We are extremely pleased with the results! The whole staff were professional and courteous. We highly recommend them!

Our experience with window world has been outstanding. The staff has been

Amazing professionalism. Prompt communication and true to their word. Affordable and easy financing.

I will tell anyone who asks to use WindowWorld and proudly display the sign in my front yard!

I will recommend Window World in the future. I also have other projects that W/W might be interested in when the time comes.

From start to finish we were treated courteously and professionally. Great crew. quality products. professional installation. Overall great experience.

They were very professional.

They did a good job.

Recognized Excellence

Recognized Excellence - There is not one person in particular to recognize, they were all excellent.

Areas For Improvement

Areas For Improvement - They did not fall short, it was done as expected.

Areas Of Satisfaction

Areas Of Satisfaction - They met all my expectations.

We were very impressed with their professionalism, speed, explanation of how everything worked, and the follow-up afterward.

Clean

Clean - The job site was very clean, like they hadn't even been here.

Recognized Excellence

Recognized Excellence - I would like to recognize the entire team and the sales representatives.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied in all areas.

Additional Comments

Additional Comments - I would recommend you to anyone that needs any replacement windows.

Types of work

Types of work - Window replacement

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all my expectations.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone.

Areas Of Satisfaction

Areas Of Satisfaction - good communication

Recognized Excellence

Recognized Excellence - Grace Drost, Clayton Bowser

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very responsive and courteous.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole team.

Quality Of Materials

Quality Of Materials - Great work and craftsmanship

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything

Recognized Excellence

Recognized Excellence - Dorota Bak

Additional Comments

Additional Comments - Great overall

Quality Of Materials

Quality Of Materials - Quality of product is as expected

They were very good at their job, and they left everything clean. They were very friendly and very respectful.

Recognized Excellence

Recognized Excellence - Justin/Jordan& Brandon and there crews where professional ,courteous and did a remarkable job

This is a company but it's really clear that the strength of this company are the employees they train and hire. They are invested, professional, polite, and invested in doing quality work and helping people.

Salesman was very prompt when first contacted, explained what could be done thoroughly, and followed through during the install. The workmanship and material provided is top notch quality. Also customer service answered my questions immediately, as well as being very pleasant and courteous. Definitely recommend Window World.

Efficient and professional team.

I would have rated this question a 4 but due to the cost I am making it a 3

Window World did an excellent job. Was able to come earlier than originally scheduled and was done in a day.

They were professional, efficient, and were respectful of our property.

Window World completed several home projects for us: roofing, windows, siding, and gutters. The work crews were professional, knowledgeable, hard working and just awesome. We are very pleased with all the work done. I would definitely recommend Window World for your home improvement projects!

Areas Of Satisfaction

Areas Of Satisfaction - The crew Cameron and Justin were excellent. Very helpful

They were very pleasant and professional. They paid attention to detail. I had no problems. I referred them to friends and my son. They are great people, and I highly recommend them.

Recognized Excellence

Recognized Excellence - I liked them all. I would like to give a special shout out to Jordan, the foreman. He made sure things were on track and done accordingly. He did a great job.

The quality of the door and workmanship are outstanding.

Recognized Excellence

Recognized Excellence - I would like to recognize the woman who helped us at the beginning of the purchase and the installers for their exceptional service.

Areas For Improvement

Areas For Improvement - Window World did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Window World exceeded my expectations in terms of door quality and how it would blend with our house.

Additional Comments

Additional Comments - We like the door a lot. We appreciate it greatly every day.

Very professional

Schedule

Schedule - Arrived 5 minutes early, was great!

WW surpassed my expectations. The staff is courteous, friendly, cares to do the work well and establishes a nice working relationship with the homeowner. The staff has fun on the job while maintaining a solid work ethic which is baked into the WW culture. I needed remaining windows replaced and invited WW back to do the work.

Areas For Improvement

Areas For Improvement - I've had a number of contractors for home improvements in the last 8 years and WW is the only one I've invited back.

Areas Of Satisfaction

Areas Of Satisfaction - roofing for type and color selectionhouse front sidingwindows

Recognized Excellence

Recognized Excellence - Justin, the siding foreman and Cody as leads for roof, siding ans windows; all the workers were friendly and helpful.

The team at Window World was fabulous to work with from start to finish. The crew was prompt, courteous, professional and encouraged questions regarding the install at anytime during the process. The work ethic and attention to detail was evident.

Crew on time quality workmenship good value and no sale pressures

They are probably the best company I have ever dealt with. They were professional, and respectful of me, my animals and my house. They did an absolutely super job.

They were all excellent. They were courteous and professional. Very seldom do you see that level of professionalism. They also did a great job with the cleaning.

The installers were pleasant, efficient, neat, and did the job in a timely manner. I thought everything they did was wonderful!

They are very courteous. Everyone was very pleasant from start to finish. It was a great experience.

I am very satisfied.

Jonathan& His Crew Did An Excellent Job! Very Professional. & they went above & Beyond Re: Clean up / after Windows were Installed. Joan T. Chicopee Ma.

Areas Of Satisfaction

Areas Of Satisfaction - The speed at which they got the job done!

I was very impressed with the customer service from the start ot the end of the project.

Clean

Clean - Very neat and clean from start to finish

I will recommend Window World to anyone who asks. By far, one of the most professional companies I have ever had the pleasure of working with! We used them to replace our roof. They were within budget, kept the worksite safe and clean, and didn't run into any last minute "supply chain" issues.

Have already told friends and family. Told them to call if they want great work at a fair price.

Recognized Excellence

Recognized Excellence - From the original gentleman that came to answer our questions and give us an estimate, to the super guy that came to measure our windows, to the lovely phone call folks who updated and reminded us of the day and time they would be here, to Bryan Perlak and the other two great install techs. Thanks for a great job. It was well done and much appreciated

Areas For Improvement

Areas For Improvement - You must be kidding. A big fat zero

Areas Of Satisfaction

Areas Of Satisfaction - Answered questions I didn't know to ask.

Additional Comments

Additional Comments - To anyone needing windows, call Window World.

We were very pleased with the both the staff at the job site and the office staff.They were professional, courteous, very neat with all the debris and clean up.We couldn't have asked for a better crew and we are very happy with the installation.

Areas Of Satisfaction

Areas Of Satisfaction - prompt attention to any issues that popped up during the installation.The foreman was very timely in letting us know what needed to happen as they addressed each separate area of the roof and needed to move equipment etc. We breed dogs and had a litter at the time, the crew was very careful to communicate where they needed to be so we can ensure we moved the dogs appropriately.Would recommend this crew and this company and have.

Quality Of Materials

Quality Of Materials - Very happy with my new roof

Areas For Improvement

Areas For Improvement - None

Communication

Communication - Val was great

Quality Of Materials

Quality Of Materials - The Owens Corning roofing system sold me on the the job

Types of work

Types of work - We had our sliding door replaced.

Recognized Excellence

Recognized Excellence - The woman who helped me the day I went in was very exceptional.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The timely installation of the door itself was quicker than they thought.

Additional Comments

Additional Comments - The project was great, and if I need to replace windows later on down the line, I'll be in touch with them again.

Recognized Excellence

Recognized Excellence - I would like to recognize Tim Drost, the salesperson, for his exceptional service. He did a great a job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything exceeded my expectations.

Additional Comments

Additional Comments - The installers were professional and personable and did a super, super job.