Window World's team who came to our home did an GREAT JOB on our bay window!! They were on time, explained what they had to do and were very careful about our plants in front of the window. They cleaned everything up and even cleaned the floor in the living room. We thank them and will likely have more windows installed in the very near future!! Quality Work from A QUALITY COMPANY!!! THANKS WINDOW WORLD!!!
The best quality I have ever seen from a window company!!!
Their workers are the BEST!!
They were right on time!!
Yes from sales to service and the advertising is no lie, what they explain to you is true and to the point!!! We are Proud that we chose them!!
EVERYTHING and than some!!
We can't wain to show our family & friends!!!!
I had shutters made to match my front door. The color was cranberry but didn't match my front door not even close. They did tell me that the color wouldn't be exact however there not even close. Since they cost me over 500.00 I'm not pleased. They just showed up and never called me to let me know they were ready.
Slav? Was prompt and polite, he is a great installer.
I would like to recognize Tim the owner, and Brian the foreman, for their exceptional service. Tim came up with the design for our home, and Brian executed the plan. It was amazingly done in five days; the transformation is unbelievable. It is like a whole new home.
Window World of Western Massachusetts did not fall short.
We have a very large home; they completely stripped and put in 24 new windows, a slider, and all new siding and gutters in five days. It was unbelievable how fast it happened.
I would highly recommend Window World of Western Massachusetts. We can not say enough about the quality of the work and how easy it was to work with them. We are so glad we made the call.
The service was really fast.
My two installers, the office staff, and my salesperson were great.
I was most satisfied with the salesperson. He was very relatable. He made everything seem personal and answered all of our questions. The service was fast.
They give back to the community.
I kept in contact with Heather; she always emailed me or called me back when I had questions.
Window World of Western Massachusetts did not fall short. Everything was good!
Window World of Western Massachusetts met/exceeded in regards to communication.
The two installers were very professional and very knowledgeable about what they were doing. They explained what they were doing and properly demonstrated how to operate the windows once they were done.
Communication from the start until the end was professional & prompt.
They met my expectations.
Everything was what I thought it should be.
We had windows installed when we first purchased our home a couple of years ago. The price was fair and the quality was fantastic. They showed up when we expected and they were in and out quickly, and always very professional. So... when it came time to install vinyl siding, of course we called Tim again - and the experience was the same.. except - the siding was actually installed sooner than we expected. How awesome! Our home is now more comfortable on the inside, and so much more beautiful on the outside! And their financing terms are awesome as well - making it more affordable.
Started sooner than expected - THANK YOU!!! :-)
Tim for helping us see the vision and Oleg and his crew for his incredible craftsmanship.
It was hard to envision how the house would look once the siding was installed. Tim showed us pictures of similar homes with the same siding, but still.. it was hard to envision. We were so very pleased with how it turned out - beyond our expectations. We are now so very proud of our home!
The quality of the window is very good. I was very pleased with the installers. They were very nice and professional. They installed the window in a reasonable time.
I would like to recognize the installers. And also Tim.
I was satisfied with their friendliness and attitudes.
Professional and prompt.
Inside and out was clean. They were good about not tracking dirt or trampling my bushes outside.
I thought he gave us good advice on colors and choices.
We had several quotes and Window World came in over 1K below our lowest quote. The quality of material is excellent, the work was done within one day and our windows are beautiful.
We will absolutely be reaching out again in the future for more window replacement and several doors as well!
Scheduling and installation.
Window World is very thorough and courteous.
Tim, the owner, did a tremendous job helping us out. The employees that were sent out were remarkable.
Window World exceeded my expectations with the workmanship and their devotion to the job.
I have recommended Window World to many of my friends and family. They have been very satisfied as well.
Beautiful windows! Installers were pleasant and courteous. They were careful of my newly refinished hardwood floors. They left the room immaculate.
Amazing considering there was a pandemic going on!
Everyone who had anything to do with the project. From the initial estimate, the person who took the measurements and the crew that installed the window.
Th installation! You would never know it was a replacement window. It is just beautiful!!
One other thing I did notice about the new windows. The bedroom is much quieter. Can barely hear the dog barking next door!!
YES i have already given out your name.
Unfortunately, I only came in at last bit, but all 3 of the men were thoughtful of what they were doing and were very polite
We had our bow window replaced and Love it
Eugene did an amazing job he worked very well under pressure. And was very consistent in his job.
I would give you a 10 star rating if that was a option. We will definitely be hiring you again when we are ready to replace All of our windows. Great job window world
The owner, Tim Droft, was excellent in following up with our concerns and questions. He had Brian come and measure. Everything was fine. I would also recognize our installer.
The project was done just as we were becoming aware of the spread of Covid-19. The precautions taken were very reassuring.
Mike, lead installer, professional and communicative
all, entire job was done fantastic
The complete team. They all worked as a team.
They met my expectations in all of it.
This is the second time I have used them. They are professional, reasonably priced, prompt, and they have great communication.
There are a couple of women in the office, the owner, and the installers were all tremendous.
They met my expectations in all areas of my project, but they exceeded my expectations in their professionalism. They were very courteous.
I'd recommend them again.
They did a great job. Any problems that occurred, they completed them without a hiccup and no extra expense. The house looks wonderful.
Serge and Alex did a super job. I was very pleased. Any questions I had, they resolved it very quickly and were very clear.
Even though complications arose, they had other employees come to the site so they could finish on time. The problems that arose were unforeseeable.
The installers, Serge, Alex, and Nicky, they all did a great job. Lenaia, the project manager, she responded to my calls and came to the job site whenever there were issues or confusion. Tim also checked in with me by phone or just stopping by to make sure everything went smoothly.
They went over and above all of my expectations. They absorbed the cost of the complications that came up and told me that I would only have to pay what we originally agreed on.
I would hire them again in a minute to do my next house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window World of Western Massachusetts as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys